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Added 13 mins ago
RB
Senior MuleSoft Integration Developer
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking a Senior MuleSoft Integration Developer to design, develop, and maintain API-based integrations between Salesforce and enterprise systems. You will play a key role in…
Added 58 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 58 mins ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Solutions Designer – CRM with extensive hands-on experience in designing, developing, configuring, supporting, and maintaining Salesforce solutions. The ideal…
Added 58 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…with the My Health NB PHN project team and various business, technical, support, and healthcare stakeholders to lead and participate in the analysis, design, development, implementation,…
Added 58 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 58 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 58 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 58 mins ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Provide consultative advice and guidance on laws, regulations, policies, standards, and procedures to clusters, ministries, management, personnel, and key groups.
Added 58 mins ago
SM
RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Leverage project management frameworks to identify and manage timelines and budgets.
Added 58 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
…presentations at multiple levels of an organization, such as Executive Management, Management, Program Sponsors, Steering Committees, Branch Managers, and End Users – 5…
Added 2 hours ago
CH
Manager, Health & Safety
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…Alterra Experiences Division's occupational health and safety program, ensuring the organization maintains a safe, healthy, and compliant workplace across all operations. The role leads the…
Added 3 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
…the railway signaling domain. Working under the guidance of a Senior Software Analyst or Technical Specialist, the incumbent develops expertise in one or more subsystem functional areas and…
Added 3 hours ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
Mentor Senior and Staff engineers while developing the next generation of AI technical leaders across the organization.
Added 5 hours ago
RF
Senior Platform Engineer
Rodeo FX
Montreal, QC
- Full-time
Rodeo FX is seeking a Senior Platform Engineer to help build and operate the technical platform that our VFX pipeline runs on. As the VFX team scales, we need a dependable, well-managed…
Added 5 hours ago
GC
Geomodeller/Structural Geologist
GEI Consultants, Inc.
Listowel, ON
- $90,000 to $115,000 CAD / year
- Full-time
…regional knowledge, a legacy of trusted relationships, and the technical excellence GEI is known for across…
Added 6 hours ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
We are seeking an experienced Director, FinOps (Cloud Financial Management) to build, lead, and mature an enterprise FinOps program focused on delivering measurable and sustainable cloud…
Added 6 hours ago
ES
Data Technology Consultant - Data & AI Modernization
EPAM Systems
Canada
- Full-time
You will design innovative modernization solutions, own presales end-to-end, and bring strategic advisory plus deep technical know-how to senior client stakeholders across worldwide…
Added 6 hours ago
MC
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
- Full-time
We are seeking an accomplished Program Chief Engineer to serve as a senior technical authority across complex spacecraft and satellite programs.
Added 6 hours ago
MC
SAP Solution Architect – Integrated Toolchain (35774)
Myticas Consulting
Toronto, ON
- Contract
Strong stakeholder management and technical leadership skills.
Added 6 hours ago
MC
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
- Contract
Strong senior stakeholder communication skills with the ability to clearly explain technical options, trade-offs, risks, and business implications.
Added 6 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
This is not a hands-on engineering position, pure architecture role, or pure sales role. It requires enough technical depth to challenge and guide architects and engineers, while also…
Added 6 hours ago
CI
Manager, RF & Antenna Research and Technology
Calian in Space & Technology
Ottawa, ON
- Full-time
…innovations, and ensuring Calian GNSS maintains a competitive technical advantage over a 3-5 year horizon. The manager leads a team of researchers and senior technical experts and serves as…
Added 6 hours ago
CI
Manager, RF & Antenna Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
…high-performing engineering team including hiring, performance management, career development, succession planning, and employee…
Added 6 hours ago
MC
Network Engineer (35135)
Myticas Consulting
Ottawa, ON
- Full-time
Comfortable leading meetings and communicating technical issues, risks, and trends to senior management and other stakeholders at the appropriate level of detail.
Added 6 hours ago
MC
Senior Trainer, Instructional Design & Training (35927)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking a highly skilled and motivated Senior Trainer, Instructional Design & Training professional to lead the design, development, and delivery of high-quality training programs…

Alberta Health Services

IT Customer Support II

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Your Opportunity:

The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. The Customer Support II can often represent an escalation point from Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by senior staff.

Description:

As an IT Customer Support II, you will provide advanced technical support to a variety of users for information technology issues in accordance with organizational standards and practices.

Transition Company: Health Shared Services Classification: IT Customer Support II Union: AUPE GSS Unit and Program: Technical/Customer Support Services Primary Location: Quarry Crossing Location Details: As Per Location Multi-Site: Multisite FTE: 1.00 Posting End Date: 14-OCT-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 09-NOV-2026 Temporary End Date: 04-JUN-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On Call Days Off: Saturday/Sunday Minimum Salary: $34.01 Maximum Salary: $41.53 Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Completion of a Computer Support certificate or equivalent.

Additional Required Qualifications:

Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five recent consecutive years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license and vehicle. Ability to: Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality

Preferred Qualifications:

As Required.

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More about this job

Responsibilities

Provide advanced, primarily on-site technical support for computing devices, printers, peripherals, applications, and mobile devices used across Alberta Health Services. Investigate complex issues, act as an escalation point for Customer Support I, and escalate unresolved problems to senior staff or specialized teams.

Requirements

Requires a computer support certificate or equivalent, completion of a computer science program or related job experience, and three to five recent consecutive years of relevant desktop support experience. Candidates must have knowledge of PC software and Windows, strong customer service and problem-solving skills, a valid Class 5 driver's license, and access to a vehicle.

Skills

Deskside Technical Support
Desktop Hardware Repair And Maintenance
Printer And Peripheral Support
Windows Support
Microsoft Office Suite
Computer Software Support
Mobile Device Support
Troubleshooting
Problem-Solving
Conflict Resolution
Customer Service
Communication
Time Management
Multitasking
Prioritization
Confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Customer Support
Deskside Support
Computer Support Certificate
Computer Science
Desktop Equipment
Printer Devices
Peripherals
Deskside Applications
Mobile Devices
Microsoft Office Suite
Windows XP
Windows 7
Windows 10
Windows 11
A+ Certification
Hardware Repair
Equipment Maintenance
Technical Troubleshooting
Escalation Support
Health Care
Customer Service
Problem-Solving
Conflict Resolution
Time Management
Multitasking
Quality Improvement
Confidentiality
Class 5 Driver's License

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