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Added 17 hours ago
DD
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AH
IT Customer Support II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other…
Added 1 day ago
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Alberta Health Services

IT Customer Support II

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Dec 7, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

Your Opportunity:

The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. The Customer Support II can often represent an escalation point from Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by senior staff. This is a temporary position and is expected to end on or before December 31, 2027.

Description:

As an IT Customer Support II, you will provide advanced technical support to a variety of users for information technology issues in accordance with organizational standards and practices.

Transition Company: Health Shared Services Classification: IT Customer Support II Union: AUPE GSS Unit and Program: TCSS Primary Location: Foothills Medical Centre Location Details: As Per Location Multi-Site: Multisite FTE: 1.00 Posting End Date: 16-NOV-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 30-NOV-2026 Temporary End Date: 31-DEC-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On Call Days Off: Saturday/Sunday Minimum Salary: $34.01 Maximum Salary: $41.53 Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Completion of a Computer Support certificate or equivalent.

Additional Required Qualifications:

Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five recent consecutive years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license and vehicle. Ability to: Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality.

Preferred Qualifications:

As required.

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More about this job

Responsibilities

Provide advanced, primarily on-site technical support for computers, printers, peripherals, applications, and mobile devices used across Alberta Health Services. Investigate complex issues, escalate unresolved problems to senior or specialized teams, and assist with implementing solutions as assigned.

Requirements

Requires a computer support certificate or equivalent, completion of a computer science program or related job experience, and three to five recent consecutive years of relevant desktop support experience. Candidates must have strong technical and customer service skills, effective communication and problem-solving abilities, and a valid Class 5 driver's license and vehicle.

Skills

Desktop Support
Technical Troubleshooting
Computer Hardware Repair
Printer and Peripheral Support
Windows Support
Microsoft Office Suite
Customer Service
Problem-Solving
Conflict Resolution
Time Management
Multitasking
Prioritization
Communication
Confidentiality
Quality Improvement
Resource Scheduling

Visa sponsorship

Not detected in the job text

Keywords

Computer Support Certificate
Computer Science
Desktop Equipment
Desktop Applications
Computer Repair
Computer Maintenance
Printers
Peripherals
Mobile Devices
Microsoft Suite
Windows XP
Windows 7
Windows 10
Windows 11
A+ Certification
Deskside Support
Technical Support
Incident Escalation
Problem-Solving
Conflict Resolution
Customer Service
Time Management
Multitasking
Quality Improvement
Healthcare IT
Confidentiality
Class 5 Driver's License

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