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Added 9 hours ago
AH
IT Customer Support II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other…
Added 11 hours ago
PC
Senior Associate SIEM Implementation
PwC Canada
Montreal, QC
- Full-time
As a Senior Associate SIEM Implementation, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 12 hours ago
Senior Data Analyst
Konrad
Toronto, ON
As a Senior Data Analyst, you are an experienced analytics professional who leads analytical initiatives and partners directly with stakeholders to shape data-informed strategy. You drive…
Added 12 hours ago
Product Analyst
Konrad
Toronto, ON
As a Product Analyst, you are an early-to-mid career professional with a strong foundation in data-driven decision making and a desire to grow both your product and consulting skill set.…
Added 12 hours ago
Data Analyst
Konrad
Toronto, ON
You will work closely with senior analysts, data scientists, engineers, product managers, designers, and business stakeholders across a variety of client engagements. With guidance and…
Added 17 hours ago
RB
Senior Financial Specialist
Royal Bank of Canada
Kamloops, BC · Vancouver, BC
- Full-time
Proficient in software tools including Synergy, Newton, and Excel, with experience in financial modeling
Added 18 hours ago
IH
M365 Intermediate Analyst
Interior Health Authority
Kelowna, BC
- Internship
Interior Health is looking for a M365 Intermediate Analyst to join the team on a casual basis from our Kelowna location.
Added 18 hours ago
J
Business Analyst
Joblinxsapp
Toronto, ON
- Full-time
The Central Agencies Cluster is seeking an experienced Senior Business Analyst to provide comprehensive I&IT business analysis services and support complex business and technology…
Added 19 hours ago
R
Senior Financial Specialist
RBC
Kamloops, BC · Vancouver, BC
- Full-time
Proficient in software tools including Synergy, Newton, and Excel, with experience in financial modeling
Added 19 hours ago
C
Apps Support Intmd Analyst - Officer
Citi
Mississauga, ON
- Full-time
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area…
Added 19 hours ago
II
Analyste de Recherche/Research Analyst, Channel Performance
Ipsos in Canada
Montreal, QC
- Full-time
The Research Analyst core responsibility is to handle full range of projects under the direction of the senior research team. While the position is entry-level, the expectation is that a…
Added 19 hours ago
UO
Clinical Trial Systems Lead, Calgary Centre for Clinical Research
University of Calgary
Calgary, AB
- Full-time
…with provincial partners, institution¿s integration leads, and software vendor to coordinate system upgrades, solve complex issues using analytical thinking, and bring new perspective on…
Added 20 hours ago
R
Senior Data Analyst, New Products
Remitly
Burnaby, BC
- Full-time
The Senior Data Analyst, Fraud (New Products) will be part of Remitly's Identity & Trust Analytics Team, reporting to the Senior Manager, Fraud Program and Analytics. As a senior individual…
Added 20 hours ago
T
Analyst, Margin Accounts Group (4583)
TD
Toronto, ON
- Full-time
The Margin Accounts Group (MAG) Analyst is responsible for supporting the mitigation of counterparty credit risk through the daily management and monitoring of collateral exposures across…
Added 20 hours ago
TU
Student Financial Management Analyst
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Works in collaboration with the Senior Financial Analyst and Integrated Service Centre (ISC) on the administration and maintenance of fee rules in Workday.
Added 21 hours ago
P
Senior Associate, Salesforce Business Analyst
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
As a Senior Associate, Salesforce Business Analyst, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 21 hours ago
CT
Senior Business Analyst
Charter Telecom
Langford, BC · Open to All Charter Office Locations, British Columbia
- Contract
We are seeking a Senior Business Analyst to support the execution readiness phase of a Contract Lifecycle Management System (CLMS) initiative within a complex public-sector environment. The…
Added 22 hours ago
GT
Senior BI Developer / Data Analyst - DAX and Power Query
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $100 CAD / hour
- Contract
The Senior BI Developer will design and develop complex static and paginated reports using Power BI Report Builder, along with interactive Power BI dashboards. This individual will support…
Added 22 hours ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
We are looking for a Senior Business Systems Analyst who can bridge business needs and technology solutions while bringing strong systems-analysis capability, technical curiosity, and…
Added 22 hours ago
M
Information Protection Senior Analyst
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Information Protection Senior Analyst to help safeguard enterprise data assets across Microsoft 365 and cloud environments. This role will lead the design,…
Added 22 hours ago
CT
Network Analyst
Calgary TELUS Convention Centre
Calgary, AB
- Full-time
The Calgary TELUS Convention Centre is seeking an analytical and proactive Network Analyst responsible for the design, implementation, maintenance, monitoring, and security of the…
Added 22 hours ago
SC
Senior Business Analyst
SiriusXM Canada
Toronto, ON
- Full-time
The Senior Business Analyst is responsible for investigating and analyzing customer and marketing data to diagnose and resolve operational or data issues. This role ensures data integrity…
Added 22 hours ago
CM
Junior Analyst, Clean Fuel Regulations & Data (Toronto)
ClearBlue Markets
Toronto, ON
- Full-time
We are looking for a motivated, detail-oriented Junior Analyst to join our team, focusing on Canada's Clean Fuel Regulations (CFR), data analytics, and our proprietary project optimization…
Added 22 hours ago
DS
BA Treasury
Damco Solutions
Mississauga, ON
- Full-time
· Experience presenting status reports to senior managers on different Global and regionals committees.
Added 22 hours ago
ZI
Senior Financial Analyst
ZenaTech Inc.
Toronto, ON
- Full-time
The Senior Analyst, Job Costing & Margin is responsible for making profitability visible at the point where it is created or lost: the individual job. This role serves as the organization's…

Alberta Health Services

IT Customer Support II

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Dec 7, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

Your Opportunity:

The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. The Customer Support II can often represent an escalation point from Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by senior staff. This is a temporary position and is expected to end on or before December 31, 2027.

Description:

As an IT Customer Support II, you will provide advanced technical support to a variety of users for information technology issues in accordance with organizational standards and practices.

Transition Company: Health Shared Services Classification: IT Customer Support II Union: AUPE GSS Unit and Program: TCSS Primary Location: Foothills Medical Centre Location Details: As Per Location Multi-Site: Multisite FTE: 1.00 Posting End Date: 16-NOV-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 30-NOV-2026 Temporary End Date: 31-DEC-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On Call Days Off: Saturday/Sunday Minimum Salary: $34.01 Maximum Salary: $41.53 Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Completion of a Computer Support certificate or equivalent.

Additional Required Qualifications:

Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five recent consecutive years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license and vehicle. Ability to: Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality.

Preferred Qualifications:

As required.

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More about this job

Responsibilities

Provide advanced, primarily on-site technical support for computers, printers, peripherals, applications, and mobile devices used across Alberta Health Services. Investigate complex issues, escalate unresolved problems to senior or specialized teams, and assist with implementing solutions as assigned.

Requirements

Requires a computer support certificate or equivalent, completion of a computer science program or related job experience, and three to five recent consecutive years of relevant desktop support experience. Candidates must have strong technical and customer service skills, effective communication and problem-solving abilities, and a valid Class 5 driver's license and vehicle.

Skills

Desktop Support
Technical Troubleshooting
Computer Hardware Repair
Printer and Peripheral Support
Windows Support
Microsoft Office Suite
Customer Service
Problem-Solving
Conflict Resolution
Time Management
Multitasking
Prioritization
Communication
Confidentiality
Quality Improvement
Resource Scheduling

Visa sponsorship

Not detected in the job text

Keywords

Computer Support Certificate
Computer Science
Desktop Equipment
Desktop Applications
Computer Repair
Computer Maintenance
Printers
Peripherals
Mobile Devices
Microsoft Suite
Windows XP
Windows 7
Windows 10
Windows 11
A+ Certification
Deskside Support
Technical Support
Incident Escalation
Problem-Solving
Conflict Resolution
Customer Service
Time Management
Multitasking
Quality Improvement
Healthcare IT
Confidentiality
Class 5 Driver's License

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