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Alberta Health Services

Patient Flow & System Coordination Specialist

AB, Canada
Greater Edmonton Metropolitan Area, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Your Opportunity:

The Integrated Operations Centre (IOC) is the centralized hub supporting patient flow, access, and capacity management across the Edmonton Health Corridor. As the corridor's "care traffic control centre," the IOC brings together clinicians, operational leaders, and real-time data to support patient movement, proactive decision-making, and responses to system pressures. As an Edmonton Corridor Patient Flow & System Coordination Specialist, you will coordinate patient flow, repatriations, hospital transfers, complex care transitions, and operational capacity management across the corridor. Working in a 24/7 environment, you will connect acute care sites, programs, and community partners to facilitate timely patient movement and address barriers to care. You will collaborate with site leadership, physicians, multidisciplinary teams, EMS, RAAPID, and community partners to coordinate and escalate complex patient situations requiring multisite and cross-sector involvement. You will support corridor-wide situational awareness by monitoring capacity pressures, transfer activity, discharge barriers, and repatriation opportunities while facilitating real-time problem-solving and evidence-informed decision-making. You will also support optimization of Connect Care and related clinical information systems to improve patient flow, transfer coordination, discharge planning, and capacity management. Working with operational leaders, Clinical Informatics, and Digital Health teams, you will identify opportunities to enhance workflows, reporting, and technology-enabled solutions that strengthen operational performance. This role offers the opportunity to influence care delivery across the health system while supporting frontline operations and improving patient access, outcomes, and operational excellence through collaboration and continuous improvement

Description:

The Edmonton Corridor Patient Flow and System Coordination Specialist is a key member of the Integrated Operations Centre (IOC), providing system-level coordination to support patient flow, access, and capacity management across the Edmonton Health Corridor. Operating in a 24/7 environment, the Specialist facilitates patient movement, repatriation, hospital transfers, and complex care transitions while addressing barriers that impact patient progression and timely access to care. Working collaboratively with site leadership, physicians, multidisciplinary teams, Emergency Health Services, RAAPID, and community partners, the Specialist coordinates and escalates complex patient situations requiring multi-site and cross-sector involvement. The role supports corridor-wide situational awareness by monitoring capacity pressures, transfer activity, discharge barriers, and repatriation opportunities, while facilitating real-time operational problem solving and resource coordination. Using operational data, Connect Care workflows, patient flow best practices, and quality improvement methodologies, the Specialist supports evidence-informed decision-making and initiatives that improve patient flow, care transitions, capacity management, and resource utilization. This role also contributes to the optimization of CC and related clinical information systems through workflow improvements, operational reporting, data quality initiatives, and technology-enabled solutions. The Specialist applies strong systems thinking, relationship management, facilitation, communication, and problem-solving skills to support operational priorities, escalation processes, and effective use of corridor resources. Through collaboration and continuous improvement, the role contributes to improved patient outcomes, enhanced access to care, and operational excellence across the Edmonton Health Corridor.

Classification: Consultant Union: Exempt Unit and Program: Integrated Operations Centre Primary Location: Seventh Street Plaza Location Details: As Per Location Negotiable Location: Within Edmonton Zone Temporary Employee Class: Temp F/T Benefits FTE: 1.00 Posting End Date: 06-NOV-2026 Date Available: 13-NOV-2026 Temporary End Date: 31-MAR-2028 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $38.73 Maximum Salary: $66.42 Vehicle Requirement: Not Applicable

Required Qualifications:

Bachelor's Degree in a health profession.Minimum five (5) years of recent healthcare experience in an acute care environment, such as Charge Nurse, Registered Nurse, Nurse Team Lead, Nurse Supervisor, Respiratory Therapist, Physiotherapist, Occupational Therapist, Paramedic, or equivalent health profession. Experience supporting patient flow, care coordination, discharge planning, capacity management, or healthcare operations is required. Demonstrated experience coordinating complex patient situations across multiple programs, services, or organizations. Strong facilitation, leadership, organizational, and relationship-building skills. Proven ability to analyze operational and clinical data to support decision-making, escalation, and system improvement. Experience working with patient flow, capacity management, access improvement, quality improvement, or utilization management initiatives. Excellent verbal and written communication skills. Ability to work across multiple locations and care settings within the Edmonton Health Corridor. Travel may be required. Proficiency in Microsoft Office Suite including Excel, Outlook, PowerPoint, and Teams required; experience with healthcare information systems and operational dashboards is an asset.

Additional Required Qualifications:

Demonstrated ability to establish and maintain collaborative relationships with operational leaders, physicians, multidisciplinary teams, and external partners. Excellent critical thinking, conflict resolution, negotiation, and problem-solving skills in complex and rapidly changing environments. Ability to coordinate and escalate system-level barriers impacting patient flow, repatriation, and care transitions. Experience facilitating meetings, case reviews, operational huddles, and multidisciplinary discussions. Demonstrated ability to manage competing priorities while maintaining a patient-centered and system-focused approach. Knowledge of healthcare system structures, care transitions, and community resources. Experience leading or supporting change initiatives and process improvement activities utilizing formal change management methodologies. Ability to work independently and collaboratively in a 24/7 operational environment.

Preferred Qualifications:

Health Professions degree in clinical discipline, business, health administration, or related field. Certification or training in quality improvement, Lean methodologies, Alberta Improvement Way, IHI Open School, patient flow, utilization management, or healthcare operations. Experience working within an Integrated Operations Centre, command centre, patient flow office, transfer coordination service, or large multi-site healthcare organization is preferred.

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More about this job

Responsibilities

Coordinate patient flow, transfers, repatriations, complex care transitions, and capacity management across the Edmonton Health Corridor, escalating barriers and facilitating real-time operational problem-solving. Monitor system pressures and support evidence-informed decisions, workflow improvements, reporting, and optimization of Connect Care and related clinical information systems.

Requirements

Requires a bachelor's degree in a health profession and at least five years of recent acute-care experience, including experience with patient flow, care coordination, discharge planning, capacity management, or healthcare operations. Candidates must demonstrate strong collaboration, facilitation, data analysis, communication, and problem-solving skills, with the ability to coordinate complex situations and work across care settings in a 24/7 environment.

Skills

Patient Flow Coordination
Care Coordination
Capacity Management
Discharge Planning
Hospital Transfers
Repatriation Coordination
Complex Care Transitions
Operational Data Analysis
Facilitation
Relationship Management
Conflict Resolution
Negotiation
Problem-Solving
Quality Improvement
Change Management
Microsoft Office Suite

Visa sponsorship

Not detected in the job text

Keywords

Integrated Operations Centre
Patient Flow
Capacity Management
Patient Access
Repatriation
Hospital Transfers
Care Transitions
Discharge Planning
Operational Coordination
Situational Awareness
Operational Data
Connect Care
Clinical Information Systems
Operational Dashboards
Workflow Improvement
Operational Reporting
Data Quality
Quality Improvement
Lean Methodologies
Alberta Improvement Way
IHI Open School
Utilization Management
Change Management
Emergency Health Services
RAAPID
Multidisciplinary Collaboration
Resource Coordination
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

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