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Added 31 mins ago
NB
Vice President, Fund Finance, Global Credit Markets
National Bank of Canada
Toronto, ON
- Full-time
Build and manage client relationships, participate in business development initiatives, and lead client meetings, presentations, and pitch opportunities alongside senior members of the team.
Added 31 mins ago
NB
Regional Sales Director Equipment Finance Vendor Sales
National Bank of Canada
Montreal, QC
- Full-time
their performance, development and contribution to the regional business plan.
Added 31 mins ago
NB
Associate or Vice President, FIG, Global Credit Markets
National Bank of Canada
Toronto, ON
- Full-time
Build and manage client relationships, participate in business development initiatives, and lead client meetings, presentations, and pitch opportunities alongside senior members of the team.
Added 1 hour ago
AH
Program Manager - Client Experience and Quality of Life
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…healthcare leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that advances client experience, quality of life, and continuous…
Added 1 hour ago
AH
Program Manager - Client Concerns
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that directly impacts the experience, safety, and quality of life of…
Added 1 hour ago
PC
National Account Manager
PIP Canada
Mississauga, ON
- Full-time
…profitability across assigned national accounts. Reporting to the Director of National Accounts, the NAM is accountable for developing and executing strategic plans at the corporate level,…
Added 1 hour ago
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Toronto, ON
- Full-time
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Added 2 hours ago
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Commercial Property Manager
Edison Properties Winnipeg
Winnipeg, MB
- Full-time
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Added 4 hours ago
AH
Program Director, Quality Assurance & Safety
Alberta Health Services
Calgary, AB
- Full-time
…influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that advances safety, quality, and experience across continuing care…
Added 4 hours ago
AH
Program Manager - Client Experience and Quality of Life
Alberta Health Services
Calgary, AB
- Full-time
…healthcare leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that advances client experience, quality of life, and continuous…
Added 4 hours ago
AH
Program Manager - Client Concerns
Alberta Health Services
Calgary, AB
- Full-time
…influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that directly impacts the experience, safety, and quality of life of…
Added 9 hours ago
Associate Director, Research Agreements
Queen's University
Kingston, ON
The Associate Director, Research Agreements provides functional and operational leadership for the administration of research agreements at Queen’s University, overseeing the end-to-end…
Added 10 hours ago
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Associate director, psp operations
Canadian Forces Morale and Welfare Services - CFMWS
Ottawa, ON
- Full-time
…provide expert leadership and advice on operational planning, business management, financial stewardship, workforce planning, risk management, human resource management, and organizational…
Added 10 hours ago
Director, Human Resouces
Phelps Group (Toronto Parking Authority)
Toronto, ON
…enterprise. Reporting to the Vice President, Human Resources, the Director, Human Resources will translate enterprise priorities into forward-looking people strategies that strengthen…
Added 11 hours ago
ND
Strategist, Paid Media
NP Digital
Canada
- Full-time
Applicants must reside and be authorized to work in Canada
Added 11 hours ago
ND
Director, Paid Media
NP Digital
Canada
- Full-time
To qualify, applicants must reside and be authorized to work in Canada
Added 12 hours ago
Manager, Business Systems Analysis
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Vancouver, BC
Accountable to the Director of Applications and working alongside the Manager of Software Development, you will play a key leadership role in connecting business strategy with technology…
Added 13 hours ago
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Junk Removal and Customer Service
1-800-GOT-JUNK?
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- Full-time
No prior junk removal experience required - we train you. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.
Added 13 hours ago
CO
Business Strategist
City of Calgary
Calgary, AB
- $48.54 to $64.88 CAD / hour
- Full-time
- Temporary
This position is part of the Strategy, Planning & Performance team in the Director's Office of Fleet & Inventory. As a Business Strategist, you will be part of a team of professionals…
Added 13 hours ago
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HR Manager
The Influence Agency
Toronto, ON
- Full-time
We’re looking for someone who is located in or around the GTA with the ability to travel to our West End location three days per week
Added 13 hours ago
AE
Corporate Director, Mineral Resources
Agnico Eagle
Toronto, ON
- Full-time
…they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those…
Added 14 hours ago
CH
Area Director of Finance
Concord Hospitality
Calgary, AB
- Full-time
Concord Hospitality is seeking a detail-oriented and proactive Area Director of Finance to oversee the hotel’s accounting, financial management, and procurement functions. Reporting…
Added 14 hours ago
TF
Program Manager, After School beyond 3:30 Program
Toronto Foundation for Student Success
Toronto, ON
- $85,000 to $90,000 CAD / year
- Full-time
- Hybrid
Must have a valid driver’s license and access to a reliable vehicle for work
Added 14 hours ago
RC
Programmatic Retail Lead
Randstad Canada
Remote, Canada
- $43.53 to $49.13 CAD / hour
- Contract
- Remote
…competencies of this position align with the provided Associate Director, Programmatic Retail.docx file, please note this specific opening operates strictly as an individual contributor.…
Added 14 hours ago
YC
Child Care Director (Full Time)
YMCA Calgary
Calgary, AB
- $48,786 to $60,982 CAD / year
- Full-time
Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit

Alberta Health Services

Program Manager - Client Concerns

Calgary, AB, Canada

Full-time

Apply on careers.albertahealthservices.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Education: Bachelor’s degree
Posting language: English

Original job description

Your Opportunity:

Assisted Living Alberta (ALA) is seeking a highly collaborative and influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that directly impacts the experience, safety, and quality of life of Albertans receiving continuing care services. Reporting to the Director, Client Experience and Concerns, the Program Manager, Client Concerns provides strategic leadership and accountability for the portfolio across Alberta’s continuing care sector, including ALA-operated and contracted services. Working in close partnership with senior leaders, operators, and sector stakeholders, this role helps shape the provincial approach to identifying, assessing, and addressing client concerns while advancing a culture of quality, learning, and continuous improvement. The Program Manager leads a specialized provincial team and is responsible for setting strategic direction, governance, and priorities that support consistent, responsive, and person-centred processes across the sector. This position plays a key role in influencing system improvement by translating insights from client concerns into recommendations that strengthen policy, practice, education, and service delivery. Success in this role requires a skilled relationship builder who thrives in complex environments, can influence change across diverse stakeholder groups, and is passionate about enhancing client experience and outcomes. If you are a healthcare leader looking to make a meaningful impact at a provincial level, we encourage you to apply.

Description:

The Program Manager, Client Concerns provides leadership for provincial initiatives that aim to receive, assess and react to client concerns in Continuing Care settings and programs. The Program Manager ensures best practices and actions to understand and react to client concerns are encouraged and implemented across the Continuing Care sector. The position will identify organization priorities and set out action plans for implementation and evaluation. The Program Manager will work to scale and spread initiatives to process client concerns and encourage the identification of issues or concerns that impact client experience by connecting with clinical teams across the province. The position works with ALA-operated services, contracted providers and system partners to leverage ongoing initiatives to improve client experiences and identify new opportunities for improvement to reduce client-reported concerns. In addition, they will plan and implement formal communication networks to learn from assisted living operators and share lessons learned. In collaboration with the Program Manager, Client Experience and Quality of Life (QofL), the position will evaluate connections between trends in formal client concerns and actions that can work to address these concerns across the province, translating concerns into new practices

Transition Company:
Assisted Living Alberta
Classification:
Program Manager
Union:
Exempt
Unit and Program:
Quality, Accreditation, Experience
Primary Location:
South Tower
Location Details:
Eligible to work hybrid (on/off site) within Alberta
Negotiable Location:
Provincial
Employee Class:
Regular Full Time
FTE:
1.00
Posting End Date:
20-NOV-2026
Date Available:
30-NOV-2026
Hours per Shift:
7.75
Length of Shift in weeks:
2
Shifts per cycle:
10
Shift Pattern:
Days
Days Off:
Saturday/Sunday
Minimum Salary:
$45.23
Maximum Salary:
$77.51
Vehicle Requirement:
Driver's License, Vehicle Required

Required Qualifications:

A Bachelor’s degree in health administration, health sciences, nursing, allied health, education, business administration or a related health care discipline is required. Undergraduate education and professional preparation in a clinical health discipline is also a must for this position. An equivalent combination of clinical education and relevant experience may be considered. Minimum of three years of progressively responsible experience in a complex healthcare environment, including significant leadership experience in quality improvement, healthcare quality, system improvement or a related provincial or organizational function is required.

Additional Required Qualifications:

Demonstrated experience providing strategic leadership for complex quality and safety functions spanning multiple programs, service settings, organizations or providers, including oversight of significant and highly sensitive quality and safety matters. Extensive knowledge of quality improvement, system-based approaches to organizational learning, governance and approaches to identifying and addressing systemic concerns and opportunities for improvement. Demonstrated leadership, judgment and relationship-management capability, including the ability to lead senior professionals, influence independent service providers and system partners, and navigate complex, sensitive issues.

Preferred Qualifications:

Master’s degree in health administration, health sciences, nursing, allied health, education, business administration or related healthcare discipline. Certification or recognized professional development in healthcare quality, patient safety, accreditation or safety review methodologies.

Apply on careers.albertahealthservices.ca About employer

More about this job

Responsibilities

The Program Manager will lead provincial initiatives to receive and act on client concerns in continuing care, working with operators and system partners. The role sets priorities and action plans, shares lessons learned, and turns concern trends into improved practices.

Requirements

Candidates need a bachelor's degree in a health or business-related discipline, plus at least three years of progressively responsible healthcare experience including leadership in quality improvement. They also need strategic leadership of complex quality and safety functions, and strong relationship-management skills.

Skills

Quality improvement
Healthcare quality
Patient safety
Accreditation
Safety review methodologies
Organizational learning
Strategic planning
Policy development
Stakeholder engagement
Relationship management
Change management
Performance measurement
Program evaluation
Leading senior professionals
Complex issue management
Continuing care sector knowledge
Communication networks
Governance

Keywords

Program Manager
client concerns
continuing care
assisted living
healthcare quality
quality improvement
patient safety
accreditation
patient experience
health administration
system improvement
governance
stakeholder management
provincial leadership
Alberta Health Services
Assisted Living Alberta
hybrid
Alberta

Seniority

Manager

Languages

English

Fields of study

Health administration
Health sciences
Nursing
Allied health
Education

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Work requirements

Jobs in Canada