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Added 1 min ago
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Project Manager - Bridges and Structures
HDR
Toronto, ON · Burlington, ON · Richmond Hill, ON
- Full-time
HDR is looking for a Project Manager - Bridges and Structures to join our team of professionals. The primary responsibilities include:
Added 1 min ago
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Structural Section Manager
HDR
Toronto, ON · Richmond Hill, ON
- Full-time
HDR is seeking a Structural Section Manager to join our growing Building Engineering Services (BES) group in Toronto. In this key leadership position, you will guide our structural design…
Added 1 min ago
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Territory Manager
Acosta
Saint John, NB
- Full-time
…territory of retail locations (up to 60 stores), the Territory Manager (TM) serves as a key sales catalyst, building deep relationships with retail partners to align on sales goals and…
Added 41 mins ago
Pricing Execution Analyst
Molson Coors
Toronto, ON
Work schedule Monday through Thursday in office, Friday work from home
Added 16 mins ago
Manager, Enterprise
BrainStation
Toronto, ON
Genuine enthusiasm for in-person work and collaboration; this role follows a hybrid model with four or more days per week in the office
Added 16 mins ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc
Brampton, ON
- Full-time
Build a reliable cross-border service network for emergencies and specialized repairs
Added 17 mins ago
FS
Family Counsellor – Project Parent Fraser South
Family Services of Greater Vancouver
Surrey, BC
- $38 CAD / hour
- Full-time
…– 15 years) referred by the Ministry of Children and Family Development (MCFD). This position provides linkage between the family, the community, MCFD and other professional services. This…
Added 17 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Comox, BC
- Full-time
…are always open for each other. We value and encourage the development of individual practice goals and special interests - general medicine, women’s health, pediatrics, oncology,…
Added 1 hour ago
REGISTERED NURSE (RN), PERINATAL
Northern Health Authority
Prince Rupert, BC
…priorities of Northern Health, and under the general supervision of Manager or designate, the Registered Nurse practices in accordance with the standards of professional practice and code…
Added 1 hour ago
REGISTERED NURSE (RN), EMERGENCY
Northern Health Authority
Quesnel, BC
…priorities of Northern Health, and under the general supervision of Manager or designate, this position practices in accordance with the standards of professional practice and code of…
Added 1 hour ago
COMMUNITY HEALTH WORKER I
Northern Health Authority
Granisle, BC
Must have current registration with the BC Care Aide Registry · Must have share a photo of valid driver’s license, cannot be a "L" or an "N" license
Added 1 hour ago
REGISTERED NURSE (RN), CLINICAL PRACTICE LEAD, MED SURG
Northern Health Authority
Smithers, BC
…priorities of Northern Health, and under the general supervision of Manager or designate, this position contributes to the delivery of patient care and the enhancement of professional…
Added 1 hour ago
Manager, Fixed Operations - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
You’ll report to the General Manager and lead the Service Manager, Parts Manager, and Assistant Service Manager.
Added 1 hour ago
Service Advisor – Audi Edmonton North
Audi Edmonton North
Edmonton, AB
This role reports to the Service Manager of the dealership.
Added 1 hour ago
TJ
Customer Experience Centre Agent - Surrey
The Jim Pattison Auto Group
Surrey, BC
- $18.25 to $19.5 CAD / hour
This role reports to the Customer Experience Center Manager.
Added 1 hour ago
TJ
Receptionist - Jim Pattison Toyota Downtown
The Jim Pattison Auto Group
Vancouver, BC
- $19 CAD / hour
This role reports to the Office Manager of the dealership.
Added 1 hour ago
Automotive Service Technician - North Vancouver
The Jim Pattison Auto Group
North Vancouver, BC
Unlimited opportunities for advancement, growth, and development
Added 1 hour ago
TJ
Automotive Service Technician - Hyundai Northshore
The Jim Pattison Auto Group
North Vancouver, BC
- $31.4 to $39.25 CAD / hour
This role reports to the Parts & Service Manager of the dealership.
Added 1 hour ago
Manager - Social Work , Edmonton Corridor
Alberta Health Services
Edmonton, AB
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 1 hour ago
Manager - Social Work Edmonton Corridor
Alberta Health Services
Edmonton, AB
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 1 hour ago
Manager, Social Work - Calgary Corridor, Suburban/Rural
Alberta Health Services
Calgary, AB
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 1 hour ago
Manager - Social Work Clinical Education
Alberta Health Services
Edmonton, AB
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 1 hour ago
Manager - Social Work, Calgary Corridor
Alberta Health Services
Calgary, AB
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 1 hour ago
Manager - Social Work, Edmonton Corridor, Urban
Alberta Health Services
Edmonton, AB
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 1 hour ago
Manager - Social Work, Edmonton Corridor, Suburban and Rural
Alberta Health Services
Edmonton, AB
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…

Alberta Health Services

Program Manager - Client Concerns

Calgary, AB, Canada

Apply on careers.albertahealthservices.ca About employer

Applications open in a new tab.

Job details

Apply by: Nov 21, 2026
Education: Bachelor’s degree
Posting language: English

Original job description

Your Opportunity:

Assisted Living Alberta (ALA) is seeking a highly collaborative and influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that directly impacts the experience, safety, and quality of life of Albertans receiving continuing care services. Reporting to the Director, Client Experience and Concerns, the Program Manager, Client Concerns provides strategic leadership and accountability for the portfolio across Alberta’s continuing care sector, including ALA-operated and contracted services. Working in close partnership with senior leaders, operators, and sector stakeholders, this role helps shape the provincial approach to identifying, assessing, and addressing client concerns while advancing a culture of quality, learning, and continuous improvement. The Program Manager leads a specialized provincial team and is responsible for setting strategic direction, governance, and priorities that support consistent, responsive, and person-centred processes across the sector. This position plays a key role in influencing system improvement by translating insights from client concerns into recommendations that strengthen policy, practice, education, and service delivery. Success in this role requires a skilled relationship builder who thrives in complex environments, can influence change across diverse stakeholder groups, and is passionate about enhancing client experience and outcomes. If you are a healthcare leader looking to make a meaningful impact at a provincial level, we encourage you to apply.

Description:

The Program Manager, Client Concerns provides leadership for provincial initiatives that aim to receive, assess and react to client concerns in Continuing Care settings and programs. The Program Manager ensures best practices and actions to understand and react to client concerns are encouraged and implemented across the Continuing Care sector. The position will identify organization priorities and set out action plans for implementation and evaluation. The Program Manager will work to scale and spread initiatives to process client concerns and encourage the identification of issues or concerns that impact client experience by connecting with clinical teams across the province. The position works with ALA-operated services, contracted providers and system partners to leverage ongoing initiatives to improve client experiences and identify new opportunities for improvement to reduce client-reported concerns. In addition, they will plan and implement formal communication networks to learn from assisted living operators and share lessons learned. In collaboration with the Program Manager, Client Experience and Quality of Life (QofL), the position will evaluate connections between trends in formal client concerns and actions that can work to address these concerns across the province, translating concerns into new practices

Transition Company:
Assisted Living Alberta
Classification:
Program Manager
Union:
Exempt
Unit and Program:
Quality, Accreditation, Experience
Primary Location:
South Tower
Location Details:
Eligible to work hybrid (on/off site) within Alberta
Negotiable Location:
Provincial
Employee Class:
Regular Full Time
FTE:
1.00
Posting End Date:
20-NOV-2026
Date Available:
30-NOV-2026
Hours per Shift:
7.75
Length of Shift in weeks:
2
Shifts per cycle:
10
Shift Pattern:
Days
Days Off:
Saturday/Sunday
Minimum Salary:
$45.23
Maximum Salary:
$77.51
Vehicle Requirement:
Driver's License, Vehicle Required

Required Qualifications:

A Bachelor’s degree in health administration, health sciences, nursing, allied health, education, business administration or a related health care discipline is required. Undergraduate education and professional preparation in a clinical health discipline is also a must for this position. An equivalent combination of clinical education and relevant experience may be considered. Minimum of three years of progressively responsible experience in a complex healthcare environment, including significant leadership experience in quality improvement, healthcare quality, system improvement or a related provincial or organizational function is required.

Additional Required Qualifications:

Demonstrated experience providing strategic leadership for complex quality and safety functions spanning multiple programs, service settings, organizations or providers, including oversight of significant and highly sensitive quality and safety matters. Extensive knowledge of quality improvement, system-based approaches to organizational learning, governance and approaches to identifying and addressing systemic concerns and opportunities for improvement. Demonstrated leadership, judgment and relationship-management capability, including the ability to lead senior professionals, influence independent service providers and system partners, and navigate complex, sensitive issues.

Preferred Qualifications:

Master’s degree in health administration, health sciences, nursing, allied health, education, business administration or related healthcare discipline. Certification or recognized professional development in healthcare quality, patient safety, accreditation or safety review methodologies.

Apply on careers.albertahealthservices.ca About employer

More about this job

Responsibilities

The Program Manager will lead provincial initiatives to receive and act on client concerns in continuing care, working with operators and system partners. The role sets priorities and action plans, shares lessons learned, and turns concern trends into improved practices.

Requirements

Candidates need a bachelor's degree in a health or business-related discipline, plus at least three years of progressively responsible healthcare experience including leadership in quality improvement. They also need strategic leadership of complex quality and safety functions, and strong relationship-management skills.

Skills

Quality improvement
Healthcare quality
Patient safety
Accreditation
Safety review methodologies
Organizational learning
Strategic planning
Policy development
Stakeholder engagement
Relationship management
Change management
Performance measurement
Program evaluation
Leading senior professionals
Complex issue management
Continuing care sector knowledge
Communication networks
Governance

Keywords

Program Manager
client concerns
continuing care
assisted living
healthcare quality
quality improvement
patient safety
accreditation
patient experience
health administration
system improvement
governance
stakeholder management
provincial leadership
Alberta Health Services
Assisted Living Alberta
hybrid
Alberta

Seniority

Manager

Languages

English

Fields of study

Health administration
Health sciences
Nursing
Allied health
Education

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