Jobs in Canada

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Added 2 mins ago
WH
Lead MOA
WELL Health Technologies Corp. (TSX: WELL)
Burnaby, BC
- Full-time
The Lead MOA is an experienced Medical Office Assistant who takes on additional operational responsibility for the clinic, reporting directly to the Clinic Manager. The Lead MOA is…
Added 32 mins ago
FR
Senior HR Generalist
FirstService Residential Canada
Vancouver, BC
- Full-time
Oversees WorkSafeBC (WCB) claims administration, including claim reporting, documentation, and ongoing communication with relevant stakeholders. Coordinates return-to-work planning and…
Added 25 days ago
Lab Technician
Ecolab Inc.
Calgary, AB
Reporting to the Liquid Lab Team Lead, this is an excellent opportunity for an individual who takes ownership, is a team player, looks for interesting custom projects and wants to…
Added 1 hour ago
TW
Marketing Manager
TCS World Travel
Canada
- Full-time
We are looking to hire a Marketing Manager to join our team! Reporting to the Director of Marketing, you'll lead the marketing strategy for the iconic Four Seasons Private Jet Experience,…
Added 1 month ago
Y
Senior Process Engineer
Yellowhead
Barrière, BC
- Full-time
Reporting to the Director, Yellowhead Copper Project, the Senior Process Engineer will join an experienced project team advancing a large open pit mining project in British Columbia through…
Added 1 hour ago
LC
Jewellery Design Instructor (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
Reporting to the Program Director of Art and Design, the successful candidate will contribute to the growth of the Art and Design department which includes the Jewellery Design programs:
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
E
Manager, Marketing & Demand Generation
EERS
Montreal, QC
- Full-time
Reporting to the Director of Commercialization & Strategic Partnerships, the Manager, Marketing & Demand Generation is a senior, commercially minded marketing leader who will build and run…
Added 2 hours ago
CH
Guest Room Attendant - Seasonal Full-Time
Crescent Hotels & Resorts
Rossland, BC
- Full-time
…and colleagues, and always willing to “pitch-in” and help, lead by example, and are a team player. You bring general knowledge of basic cleaning principles and can follow our policies and…
Added 2 hours ago
NB
Lead Auditor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Lead Auditor within the Personal Banking, Client Experience and Compliance Audit team at National Bank means acting as an internal audit specialist. This role allows you to…
Added 2 hours ago
NB
Regional Sales Director Equipment Finance Vendor Sales
National Bank of Canada
Montreal, QC
- Full-time
Equipment Finance, Vendor Sales at National Bank is an opportunity to lead a
Added 3 hours ago
PC
Gestionnaire de produits / Product Manager
PIP Canada
Laval, QC
- Full-time
Added 3 hours ago
GE
Assistant Controller
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Chief Financial Officer, the Assistant Controller will play a key role in overseeing daily accounting operations, financial reporting, internal controls, and financial…
Added 3 hours ago
AH
Nurse Practitioner
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…guidelines within the procedural and recovery environments. Reporting to the Patient Care Manager for the Cardiac Cath Lab, Electrophysiology Lab, and CSHR, the NP works in close…
Added 3 hours ago
PC
Chef(fe) d’équipe, expérience client/Team Lead, Customer Experience
PIP Canada
Laval, QC
- Full-time
It is with this view and vision that we are currently seeking a Team Lead, Customer Experience, based out of our Canadian headquarters in Laval, QC. Reporting directly to the Customer…
Added 3 hours ago
PC
Gestionnaire principal(e), Produits et Marketing/Senior Manager, Product and Marketing
PIP Canada
Laval, QC
- Full-time
Le poste est basé à Laval, au Québec, avec un minimum de 4 jours par semaine au bureau et une certaine flexibilité selon les besoins de l’entreprise
Added 3 hours ago
PC
National Account Manager
PIP Canada
Mississauga, ON
- Full-time
…growth and profitability across assigned national accounts. Reporting to the Director of National Accounts, the NAM is accountable for developing and executing strategic plans at the…
Added 3 hours ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.
Added 3 hours ago
BT
Manager, Financial Accounting
Bison Transport
Winnipeg, MB
- Full-time
…reconciliations, journal entries, working papers, management reporting, and audit support while maintaining effective internal controls and compliance with applicable accounting standards…
Added 3 hours ago
L
Sr. Director, Medical Affairs - Neuroscience
Lilly
Toronto, ON
- Full-time
Lead the performance management process for reporting staff members. Provide input into salary administration, talent assessment, and succession planning discussions for reporting staff…
Added 4 hours ago
Intergovernmental Affairs Major Projects Coordinator
Musqueam Indian Band
Vancouver, BC
Lead on a variety of portfolios including IGA projects and external negotiations:

Alberta Health Services

Program Manager - Client Concerns

Calgary, AB, Canada

Full-time

Apply on careers.albertahealthservices.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Education: Bachelor’s degree
Posting language: English

Original job description

Your Opportunity:

Assisted Living Alberta (ALA) is seeking a highly collaborative and influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that directly impacts the experience, safety, and quality of life of Albertans receiving continuing care services. Reporting to the Director, Client Experience and Concerns, the Program Manager, Client Concerns provides strategic leadership and accountability for the portfolio across Alberta’s continuing care sector, including ALA-operated and contracted services. Working in close partnership with senior leaders, operators, and sector stakeholders, this role helps shape the provincial approach to identifying, assessing, and addressing client concerns while advancing a culture of quality, learning, and continuous improvement. The Program Manager leads a specialized provincial team and is responsible for setting strategic direction, governance, and priorities that support consistent, responsive, and person-centred processes across the sector. This position plays a key role in influencing system improvement by translating insights from client concerns into recommendations that strengthen policy, practice, education, and service delivery. Success in this role requires a skilled relationship builder who thrives in complex environments, can influence change across diverse stakeholder groups, and is passionate about enhancing client experience and outcomes. If you are a healthcare leader looking to make a meaningful impact at a provincial level, we encourage you to apply.

Description:

The Program Manager, Client Concerns provides leadership for provincial initiatives that aim to receive, assess and react to client concerns in Continuing Care settings and programs. The Program Manager ensures best practices and actions to understand and react to client concerns are encouraged and implemented across the Continuing Care sector. The position will identify organization priorities and set out action plans for implementation and evaluation. The Program Manager will work to scale and spread initiatives to process client concerns and encourage the identification of issues or concerns that impact client experience by connecting with clinical teams across the province. The position works with ALA-operated services, contracted providers and system partners to leverage ongoing initiatives to improve client experiences and identify new opportunities for improvement to reduce client-reported concerns. In addition, they will plan and implement formal communication networks to learn from assisted living operators and share lessons learned. In collaboration with the Program Manager, Client Experience and Quality of Life (QofL), the position will evaluate connections between trends in formal client concerns and actions that can work to address these concerns across the province, translating concerns into new practices

Transition Company:
Assisted Living Alberta
Classification:
Program Manager
Union:
Exempt
Unit and Program:
Quality, Accreditation, Experience
Primary Location:
South Tower
Location Details:
Eligible to work hybrid (on/off site) within Alberta
Negotiable Location:
Provincial
Employee Class:
Regular Full Time
FTE:
1.00
Posting End Date:
20-NOV-2026
Date Available:
30-NOV-2026
Hours per Shift:
7.75
Length of Shift in weeks:
2
Shifts per cycle:
10
Shift Pattern:
Days
Days Off:
Saturday/Sunday
Minimum Salary:
$45.23
Maximum Salary:
$77.51
Vehicle Requirement:
Driver's License, Vehicle Required

Required Qualifications:

A Bachelor’s degree in health administration, health sciences, nursing, allied health, education, business administration or a related health care discipline is required. Undergraduate education and professional preparation in a clinical health discipline is also a must for this position. An equivalent combination of clinical education and relevant experience may be considered. Minimum of three years of progressively responsible experience in a complex healthcare environment, including significant leadership experience in quality improvement, healthcare quality, system improvement or a related provincial or organizational function is required.

Additional Required Qualifications:

Demonstrated experience providing strategic leadership for complex quality and safety functions spanning multiple programs, service settings, organizations or providers, including oversight of significant and highly sensitive quality and safety matters. Extensive knowledge of quality improvement, system-based approaches to organizational learning, governance and approaches to identifying and addressing systemic concerns and opportunities for improvement. Demonstrated leadership, judgment and relationship-management capability, including the ability to lead senior professionals, influence independent service providers and system partners, and navigate complex, sensitive issues.

Preferred Qualifications:

Master’s degree in health administration, health sciences, nursing, allied health, education, business administration or related healthcare discipline. Certification or recognized professional development in healthcare quality, patient safety, accreditation or safety review methodologies.

Apply on careers.albertahealthservices.ca About employer

More about this job

Responsibilities

The Program Manager will lead provincial initiatives to receive and act on client concerns in continuing care, working with operators and system partners. The role sets priorities and action plans, shares lessons learned, and turns concern trends into improved practices.

Requirements

Candidates need a bachelor's degree in a health or business-related discipline, plus at least three years of progressively responsible healthcare experience including leadership in quality improvement. They also need strategic leadership of complex quality and safety functions, and strong relationship-management skills.

Skills

Quality improvement
Healthcare quality
Patient safety
Accreditation
Safety review methodologies
Organizational learning
Strategic planning
Policy development
Stakeholder engagement
Relationship management
Change management
Performance measurement
Program evaluation
Leading senior professionals
Complex issue management
Continuing care sector knowledge
Communication networks
Governance

Keywords

Program Manager
client concerns
continuing care
assisted living
healthcare quality
quality improvement
patient safety
accreditation
patient experience
health administration
system improvement
governance
stakeholder management
provincial leadership
Alberta Health Services
Assisted Living Alberta
hybrid
Alberta

Seniority

Manager

Languages

English

Fields of study

Health administration
Health sciences
Nursing
Allied health
Education

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Jobs in Canada