Jobs in Canada

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Added 1 min ago
LW
Team Leader Maintenance - Electrical
Lamb Weston APAC
Taber, AB
- Full-time
Must have leadership skills and be able to accomplish assigned functions and tasks through subordinates
Added 1 min ago
GR
Assistant Store Manager - Karl Lagerfeld Paris
GIII Retail Group
Calgary, AB
- Full-time
Two + years of successful specialty retail experience in leadership role required, fashion retail preferred.
Added 1 min ago
GR
Store Manager - Karl Lagerfeld Paris
GIII Retail Group
Calgary, AB
- Full-time
As the Store Manager, you will lead the overall performance of the store. You will be responsible for driving sales and profitability, developing a high-performing team, delivering an…
Added 1 min ago
NB
Regional Sales Director Equipment Finance Vendor Sales
National Bank of Canada
Montreal, QC
- Full-time
development by strengthening and creating relationships with clients, equipment
Added 31 mins ago
LH
Physiotherapist
Lifemark Health Group
St. Albert, AB
- Full-time
…offers a supportive and dynamic environment for long-term career…
Added 31 mins ago
AH
Manager, Social Work - Central Corridor
Alberta Health Services
Red Deer, AB
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 31 mins ago
AH
Supervisor, Health Information Management
Alberta Health Services
Fort McMurray, AB
- Temporary
The Supervisor, Health Information Management (HIM) performs a leadership role in Health Information Management and reports directly to the Manager, Health Information Management. This…
Added 31 mins ago
AH
Manager - Social Work , Edmonton Corridor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 31 mins ago
AH
Manager - Social Work, Edmonton Corridor, Suburban and Rural
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 31 mins ago
PC
Gestionnaire de produits / Product Manager
PIP Canada
Laval, QC
- Full-time
Stratégie de produits et leadership de catégorie Définir et mettre en œuvre des plans stratégiques pour les catégories de produits, en intégrant les besoins et commentaires des clients, les…
Added 31 mins ago
AH
Manager - Social Work, Edmonton Corridor, Urban
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 31 mins ago
AH
Nurse Practitioner
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…placed on quality improvement, standardization of care, and the development, implementation, and evaluation of best practice guidelines within the procedural and recovery environments.…
Added 31 mins ago
AH
Manager - Social Work Edmonton Corridor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 31 mins ago
AH
Program Manager - Client Experience and Quality of Life
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Program Director, Client Experience and Concerns, the Program Manager, Client Experience and Quality of Life (QoL) provides leadership and accountability for the provincial Client…
Added 31 mins ago
AH
Manager, Social Work - Calgary Corridor, Suburban/Rural
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 31 mins ago
AH
Program Manager - Client Concerns
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…to the Director, Client Experience and Concerns, the Program Manager, Client Concerns provides strategic leadership and accountability for the portfolio across Alberta’s continuing care…
Added 31 mins ago
AH
Manager - Social Work Clinical Education
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 31 mins ago
AH
Manager - Social Work, Calgary Corridor
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 31 mins ago
AH
Lead - Insurance
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Must have demonstrated the confidence and ability to communicate and work effectively at all levels with internal and external parties · Must have knowledge of many different insurance processes
Added 31 mins ago
AH
Registered Nurse
Alberta Health Services
Fort Saskatchewan, AB
- Part-time
…who emphasize training, a robust orientation and professional development. As you expand your experience, you will have the opportunity to advance your clinical skills in multiple areas of…
Added 31 mins ago
PC
Chef(fe) d’équipe, expérience client/Team Lead, Customer Experience
PIP Canada
Laval, QC
- Full-time
…in Laval, QC. Reporting directly to the Customer Experience Manager, the Team Lead, Customer Experience is responsible for monitoring, supporting, and coaching their team of Customer…
Added 31 mins ago
PC
Gestionnaire principal(e), Produits et Marketing/Senior Manager, Product and Marketing
PIP Canada
Laval, QC
- Full-time
Le poste est basé à Laval, au Québec, avec un minimum de 4 jours par semaine au bureau et une certaine flexibilité selon les besoins de l’entreprise
Added 31 mins ago
PC
National Account Manager
PIP Canada
Mississauga, ON
- Full-time
It is with this view and vision that we are currently seeking a National Accounts Manager (NAM). The NAM is a high-impact sales leader responsible for driving growth and profitability…
Added 31 mins ago
ON
Assistant Manager - Toronto Premium
Old Navy
Georgetown, ON
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 1 hour ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.

Alberta Health Services

Program Manager - Client Concerns

Calgary, AB, Canada

Full-time

Apply on careers.albertahealthservices.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Education: Bachelor’s degree
Posting language: English

Original job description

Your Opportunity:

Assisted Living Alberta (ALA) is seeking a highly collaborative and influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that directly impacts the experience, safety, and quality of life of Albertans receiving continuing care services. Reporting to the Director, Client Experience and Concerns, the Program Manager, Client Concerns provides strategic leadership and accountability for the portfolio across Alberta’s continuing care sector, including ALA-operated and contracted services. Working in close partnership with senior leaders, operators, and sector stakeholders, this role helps shape the provincial approach to identifying, assessing, and addressing client concerns while advancing a culture of quality, learning, and continuous improvement. The Program Manager leads a specialized provincial team and is responsible for setting strategic direction, governance, and priorities that support consistent, responsive, and person-centred processes across the sector. This position plays a key role in influencing system improvement by translating insights from client concerns into recommendations that strengthen policy, practice, education, and service delivery. Success in this role requires a skilled relationship builder who thrives in complex environments, can influence change across diverse stakeholder groups, and is passionate about enhancing client experience and outcomes. If you are a healthcare leader looking to make a meaningful impact at a provincial level, we encourage you to apply.

Description:

The Program Manager, Client Concerns provides leadership for provincial initiatives that aim to receive, assess and react to client concerns in Continuing Care settings and programs. The Program Manager ensures best practices and actions to understand and react to client concerns are encouraged and implemented across the Continuing Care sector. The position will identify organization priorities and set out action plans for implementation and evaluation. The Program Manager will work to scale and spread initiatives to process client concerns and encourage the identification of issues or concerns that impact client experience by connecting with clinical teams across the province. The position works with ALA-operated services, contracted providers and system partners to leverage ongoing initiatives to improve client experiences and identify new opportunities for improvement to reduce client-reported concerns. In addition, they will plan and implement formal communication networks to learn from assisted living operators and share lessons learned. In collaboration with the Program Manager, Client Experience and Quality of Life (QofL), the position will evaluate connections between trends in formal client concerns and actions that can work to address these concerns across the province, translating concerns into new practices

Transition Company:
Assisted Living Alberta
Classification:
Program Manager
Union:
Exempt
Unit and Program:
Quality, Accreditation, Experience
Primary Location:
South Tower
Location Details:
Eligible to work hybrid (on/off site) within Alberta
Negotiable Location:
Provincial
Employee Class:
Regular Full Time
FTE:
1.00
Posting End Date:
20-NOV-2026
Date Available:
30-NOV-2026
Hours per Shift:
7.75
Length of Shift in weeks:
2
Shifts per cycle:
10
Shift Pattern:
Days
Days Off:
Saturday/Sunday
Minimum Salary:
$45.23
Maximum Salary:
$77.51
Vehicle Requirement:
Driver's License, Vehicle Required

Required Qualifications:

A Bachelor’s degree in health administration, health sciences, nursing, allied health, education, business administration or a related health care discipline is required. Undergraduate education and professional preparation in a clinical health discipline is also a must for this position. An equivalent combination of clinical education and relevant experience may be considered. Minimum of three years of progressively responsible experience in a complex healthcare environment, including significant leadership experience in quality improvement, healthcare quality, system improvement or a related provincial or organizational function is required.

Additional Required Qualifications:

Demonstrated experience providing strategic leadership for complex quality and safety functions spanning multiple programs, service settings, organizations or providers, including oversight of significant and highly sensitive quality and safety matters. Extensive knowledge of quality improvement, system-based approaches to organizational learning, governance and approaches to identifying and addressing systemic concerns and opportunities for improvement. Demonstrated leadership, judgment and relationship-management capability, including the ability to lead senior professionals, influence independent service providers and system partners, and navigate complex, sensitive issues.

Preferred Qualifications:

Master’s degree in health administration, health sciences, nursing, allied health, education, business administration or related healthcare discipline. Certification or recognized professional development in healthcare quality, patient safety, accreditation or safety review methodologies.

Apply on careers.albertahealthservices.ca About employer

More about this job

Responsibilities

The Program Manager will lead provincial initiatives to receive and act on client concerns in continuing care, working with operators and system partners. The role sets priorities and action plans, shares lessons learned, and turns concern trends into improved practices.

Requirements

Candidates need a bachelor's degree in a health or business-related discipline, plus at least three years of progressively responsible healthcare experience including leadership in quality improvement. They also need strategic leadership of complex quality and safety functions, and strong relationship-management skills.

Skills

Quality improvement
Healthcare quality
Patient safety
Accreditation
Safety review methodologies
Organizational learning
Strategic planning
Policy development
Stakeholder engagement
Relationship management
Change management
Performance measurement
Program evaluation
Leading senior professionals
Complex issue management
Continuing care sector knowledge
Communication networks
Governance

Keywords

Program Manager
client concerns
continuing care
assisted living
healthcare quality
quality improvement
patient safety
accreditation
patient experience
health administration
system improvement
governance
stakeholder management
provincial leadership
Alberta Health Services
Assisted Living Alberta
hybrid
Alberta

Seniority

Manager

Languages

English

Fields of study

Health administration
Health sciences
Nursing
Allied health
Education

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Work requirements

Jobs in Canada