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Added 17 mins ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
Reporting to the Executive Medical Director, BC Cancer Kelowna, the Department Head works closely with provincial program leadership, Medical Affairs, Interior Health, operational leaders,…
Added 17 mins ago
HM
Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
Reporting to the Executive Medical Director (or designate), the Department Head will play a key role in clinical planning, workforce development, and program design, while also supporting…
Added 17 mins ago
HM
Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
Reporting to the Executive Medical Director (or designate), the Department Head will play a key role in clinical planning, workforce development, and program design, while also supporting…
Added 1 hour ago
Manager - Social Work , Edmonton Corridor
Alberta Health Services
Edmonton, AB
…to join our team as Manager, Social Work. Reporting to the Director of Social Work, SW, Virtual Care, Education and Specialty Programs. The Manager, Social Work provides leadership for the…
Added 1 hour ago
Manager - Social Work Edmonton Corridor
Alberta Health Services
Edmonton, AB
…to join our team as Manager, Social Work. Reporting to the Director of Social Work, SW, Virtual Care, Education and Specialty Programs. The Manager, Social Work provides leadership for the…
Added 1 hour ago
Program Director, Quality Assurance & Safety
Alberta Health Services
Calgary, AB
Assisted Living Alberta (ALA) is seeking a highly collaborative and influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that…
Added 1 hour ago
Manager, Social Work - Calgary Corridor, Suburban/Rural
Alberta Health Services
Calgary, AB
…to join our team as Manager, Social Work. Reporting to the Director of Social Work, for Calgary, SE, SW and Continuing Care Homes. The Manager, Social Work provides leadership for the…
Added 1 hour ago
Manager - Social Work Clinical Education
Alberta Health Services
Edmonton, AB
…to join our team as Manager, Social Work. Reporting to the Director of Social Work, SW, Virtual Care, Education and Specialty Programs. The Manager, Social Work provides leadership for the…
Added 1 hour ago
Manager - Social Work, Calgary Corridor
Alberta Health Services
Calgary, AB
…to join our team as Manager, Social Work. Reporting to the Director of Social Work, for Calgary, SE, SW and Continuing Care Homes. The Manager, Social Work provides leadership for the…
Added 1 hour ago
Manager - Social Work, Edmonton Corridor, Urban
Alberta Health Services
Edmonton, AB
…to join our team as Manager, Social Work. Reporting to the Director of Social Work, for Edmonton, NE, NW and Continuing Care Homes. The Manager, Social Work provides leadership for the…
Added 1 hour ago
Manager - Social Work, Edmonton Corridor, Suburban and Rural
Alberta Health Services
Edmonton, AB
…to join our team as Manager, Social Work. Reporting to the Director of Social Work, for Edmonton, NE, NW and Continuing Care Homes. The Manager, Social Work provides leadership for the…
Added 1 hour ago
Manager, Social Work - Central Corridor
Alberta Health Services
Red Deer, AB
…to join our team as Manager, Social Work. Reporting to the Director of Social Work, for Calgary, SE, SW and Continuing Care Homes. The Manager, Social Work provides leadership for the…
Added 1 hour ago
Maintenance Worker IV
Alberta Health Services
Edmonton, AB
Must have proficient communication skills and high aptitude to work within a team setting · Must have critical thinking skills and be able to diffuse and control problematic / high stress situations in a calm and timely manner
Added 1 hour ago
Maintenance Worker III
Alberta Health Services
Edmonton, AB
…events, or other circumstances as directed by the FM&E Manager or…
Added 1 hour ago
Program Manager - Client Experience and Quality of Life
Alberta Health Services
Calgary, AB
Assisted Living Alberta (ALA) is seeking a collaborative and strategic healthcare leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role…
Added 1 hour ago
Program Manager - Client Concerns
Alberta Health Services
Calgary, AB
Assisted Living Alberta (ALA) is seeking a highly collaborative and influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that…
Added 3 hours ago
Administrative Assistant
The Hospital for Sick Children (SickKids)
Toronto, ON
…day-to-day operations, including the International Learner Program, Continuing Education and Virtual Education and Mentorship. You will report to and provide administrative support to the…
Added 7 hours ago
Associate director, psp operations
Canadian Forces Morale and Welfare Services - CFMWS
Ottawa, ON
As the Associate Director, PSP Operations, you will provide senior operational leadership for the delivery of diverse Personnel Support Programs (PSP) that enhance the well-being, morale,…
Added 7 hours ago
Crown Counsel - Complex Prosecutions Bureau - Serious Fraud Office
Ministry of the Attorney General
Toronto, ON
Providing legal advice to the police, the Director of the Complex Prosecutions Bureau, Chief Counsel of the specialized units, other ministry officials and other government departments and…
Added 7 hours ago
SS
Registered Nurse - Temporary F/T Float Nurse 3:00 am - 1:00 pm Friday, Saturday, Sunday, Monday
Sienna Senior Living
Osoyoos, BC
- $41.42 to $55.91 CAD / hour
Reporting to the Director of Care, the Registered Nurse will play a crucial role in providing high-quality resident care and ensuring the well-being of the residents.
Added 7 hours ago
Director of Dietary Services
Sienna Senior Living
Brantford, ON
Director of Dietary Services - Permanent Full-Time
Added 7 hours ago
Assistant Dir of Wellness
Sienna Senior Living
Brantford, ON
Must possess excellent supervisory and leadership abilities
Added 7 hours ago
SS
Unregulated Care Provider- Permanent Full Time Days
Sienna Senior Living
Keswick, ON
- Full-time
Administering medications as prescribed and observes changes in condition and reports them to the Director of Wellness
Added 7 hours ago
Director, Human Resouces
Phelps Group (Toronto Parking Authority)
Toronto, ON
…operate, manage, and maintain the City’s public bike share program, municipal off-street parking facilities, and on-street meter operations on behalf of the City and in support of local…
Added 8 hours ago
Head Coach, Ravens Football
Carleton University
Ottawa, ON
Reporting to the Assistant Director, High Performance Sport, the Head Coach leads the Carleton Ravens Football program and is accountable for its coaching, strategic development,…

Alberta Health Services

Program Manager - Client Concerns

Calgary, AB, Canada

Apply on careers.albertahealthservices.ca About employer

Applications open in a new tab.

Job details

Apply by: Nov 21, 2026
Education: Bachelor’s degree
Posting language: English

Original job description

Your Opportunity:

Assisted Living Alberta (ALA) is seeking a highly collaborative and influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that directly impacts the experience, safety, and quality of life of Albertans receiving continuing care services. Reporting to the Director, Client Experience and Concerns, the Program Manager, Client Concerns provides strategic leadership and accountability for the portfolio across Alberta’s continuing care sector, including ALA-operated and contracted services. Working in close partnership with senior leaders, operators, and sector stakeholders, this role helps shape the provincial approach to identifying, assessing, and addressing client concerns while advancing a culture of quality, learning, and continuous improvement. The Program Manager leads a specialized provincial team and is responsible for setting strategic direction, governance, and priorities that support consistent, responsive, and person-centred processes across the sector. This position plays a key role in influencing system improvement by translating insights from client concerns into recommendations that strengthen policy, practice, education, and service delivery. Success in this role requires a skilled relationship builder who thrives in complex environments, can influence change across diverse stakeholder groups, and is passionate about enhancing client experience and outcomes. If you are a healthcare leader looking to make a meaningful impact at a provincial level, we encourage you to apply.

Description:

The Program Manager, Client Concerns provides leadership for provincial initiatives that aim to receive, assess and react to client concerns in Continuing Care settings and programs. The Program Manager ensures best practices and actions to understand and react to client concerns are encouraged and implemented across the Continuing Care sector. The position will identify organization priorities and set out action plans for implementation and evaluation. The Program Manager will work to scale and spread initiatives to process client concerns and encourage the identification of issues or concerns that impact client experience by connecting with clinical teams across the province. The position works with ALA-operated services, contracted providers and system partners to leverage ongoing initiatives to improve client experiences and identify new opportunities for improvement to reduce client-reported concerns. In addition, they will plan and implement formal communication networks to learn from assisted living operators and share lessons learned. In collaboration with the Program Manager, Client Experience and Quality of Life (QofL), the position will evaluate connections between trends in formal client concerns and actions that can work to address these concerns across the province, translating concerns into new practices

Transition Company:
Assisted Living Alberta
Classification:
Program Manager
Union:
Exempt
Unit and Program:
Quality, Accreditation, Experience
Primary Location:
South Tower
Location Details:
Eligible to work hybrid (on/off site) within Alberta
Negotiable Location:
Provincial
Employee Class:
Regular Full Time
FTE:
1.00
Posting End Date:
20-NOV-2026
Date Available:
30-NOV-2026
Hours per Shift:
7.75
Length of Shift in weeks:
2
Shifts per cycle:
10
Shift Pattern:
Days
Days Off:
Saturday/Sunday
Minimum Salary:
$45.23
Maximum Salary:
$77.51
Vehicle Requirement:
Driver's License, Vehicle Required

Required Qualifications:

A Bachelor’s degree in health administration, health sciences, nursing, allied health, education, business administration or a related health care discipline is required. Undergraduate education and professional preparation in a clinical health discipline is also a must for this position. An equivalent combination of clinical education and relevant experience may be considered. Minimum of three years of progressively responsible experience in a complex healthcare environment, including significant leadership experience in quality improvement, healthcare quality, system improvement or a related provincial or organizational function is required.

Additional Required Qualifications:

Demonstrated experience providing strategic leadership for complex quality and safety functions spanning multiple programs, service settings, organizations or providers, including oversight of significant and highly sensitive quality and safety matters. Extensive knowledge of quality improvement, system-based approaches to organizational learning, governance and approaches to identifying and addressing systemic concerns and opportunities for improvement. Demonstrated leadership, judgment and relationship-management capability, including the ability to lead senior professionals, influence independent service providers and system partners, and navigate complex, sensitive issues.

Preferred Qualifications:

Master’s degree in health administration, health sciences, nursing, allied health, education, business administration or related healthcare discipline. Certification or recognized professional development in healthcare quality, patient safety, accreditation or safety review methodologies.

Apply on careers.albertahealthservices.ca About employer

More about this job

Responsibilities

The Program Manager will lead provincial initiatives to receive and act on client concerns in continuing care, working with operators and system partners. The role sets priorities and action plans, shares lessons learned, and turns concern trends into improved practices.

Requirements

Candidates need a bachelor's degree in a health or business-related discipline, plus at least three years of progressively responsible healthcare experience including leadership in quality improvement. They also need strategic leadership of complex quality and safety functions, and strong relationship-management skills.

Skills

Quality improvement
Healthcare quality
Patient safety
Accreditation
Safety review methodologies
Organizational learning
Strategic planning
Policy development
Stakeholder engagement
Relationship management
Change management
Performance measurement
Program evaluation
Leading senior professionals
Complex issue management
Continuing care sector knowledge
Communication networks
Governance

Keywords

Program Manager
client concerns
continuing care
assisted living
healthcare quality
quality improvement
patient safety
accreditation
patient experience
health administration
system improvement
governance
stakeholder management
provincial leadership
Alberta Health Services
Assisted Living Alberta
hybrid
Alberta

Seniority

Manager

Languages

English

Fields of study

Health administration
Health sciences
Nursing
Allied health
Education

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