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Added 1 hour ago
AH
Licensed Practical Nurse
Alberta Health Services
Drayton Valley, AB
- Part-time
…Physicians, Unit Clerks, and Health Care Aides. Reporting to the Unit Manager, the LPN will be committed to providing open communication and feedback with respect for colleagues, care…
Added 1 hour ago
AH
Supervisor, Health Information Management
Alberta Health Services
Fort McMurray, AB
- Temporary
…in Health Information Management and reports directly to the Manager, Health Information Management. This position is responsible and accountable for providing the direction, team…
Added 1 hour ago
AH
Maintenance Worker III
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…operations at the Gene Zwozdesky Centre (GZC). Reporting to the FM&E Manager at the GZC, the successful candidate will play an important role in maintaining safe, reliable, and efficient…
Added 1 hour ago
AH
Manager - Social Work , Edmonton Corridor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, SW, Virtual Care, Education and Specialty…
Added 1 hour ago
AH
Nurse Practitioner
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…procedural and recovery environments. Reporting to the Patient Care Manager for the Cardiac Cath Lab, Electrophysiology Lab, and CSHR, the NP works in close partnership with the Clinical…
Added 1 hour ago
AH
Manager - Social Work Edmonton Corridor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, SW, Virtual Care, Education and Specialty…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
Fort Saskatchewan, AB
- Part-time
…In this role, you will be a member of an integrated service delivery team providing care and treatment to clients in the Emergency Department, utilizing professional knowledge, clinical…
Added 1 hour ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.
Added 1 hour ago
P
Engineering Manager, Conversational AI
Pebl
Remote, Canada
- $154,000 to $205,000 CAD / year
- Full-time
- Remote
Our values guide how we operate, execute, and collaborate across borders
Added 1 hour ago
L
Sr. Director, Medical Affairs - Neuroscience
Lilly
Toronto, ON
- Full-time
…neurodegenerative diseases – while leading the execution and delivery of TA strategic initiatives. Key partners include Brand/Commercial, Market Access, Regulatory, Patient Safety, Medical…
Added 2 hours ago
NS
Rehabilitation Assistant - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager of the Medical-Surgical and Heart Health department within the Rehabilitation and Supportive Care Services portfolio, and under the supervision of…
Added 2 hours ago
VA
Director of Integrated Practice & Operations (Child Safety, Family Preservation & Reunification)
Vancouver Aboriginal Child and Family Services Society
Vancouver, BC
- Full-time
…Safety Program Managers and one (1) Family Preservation Program Manager. The Director also provides supervision and coordination to the Administrative Associate, two (2) Administrative…
Added 2 hours ago
Home Care Case Coordinator
Winnipeg Regional Health Authority
Virden, MB
Reporting to the Home Care Manager, the Case Coordinator will operate with a high degree of independence as a member of the multidisciplinary team. The incumbent is responsible for…
Added 2 hours ago
Clinical Educator - Nurse IV
Winnipeg Regional Health Authority
Brandon, MB
…The primary role of the Clinical Educator is the development, delivery and evaluation of continuing clinical education. This is accomplished in collaboration with other professional…
Added 2 hours ago
SP
Senior Google Ads Buyer, DTC eCommerce (Remote)
Sweat Pants Agency
Remote, Canada
- Remote
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is…
Added 3 hours ago
Back of House Manager
JD Sports / Livestock / Size?
Edmonton, AB
● Must have a high sense of urgency
Added 3 hours ago
H
Structural Section Manager
HDR
Toronto, ON · Richmond Hill, ON
- Full-time
HDR is seeking a Structural Section Manager to join our growing Building Engineering Services (BES) group in Toronto. In this key leadership position, you will guide our structural design…
Added 3 hours ago
A
Retail Production Manager
Acosta
Mississauga, ON
- Full-time
We are seeking a highly motivated and experienced Operations Manager to join our dynamic team. In this role, you will serve as the primary point of contact for the Canadian Ecosystem with…
Added 3 hours ago
Manager, Enterprise
BrainStation
Toronto, ON
Genuine enthusiasm for in-person work and collaboration; this role follows a hybrid model with four or more days per week in the office
Added 4 hours ago
NH
REGISTERED NURSE (RN), PERINATAL
Northern Health Authority
Prince Rupert, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Registered Nurse practices in accordance with the standards of professional practice and code…
Added 4 hours ago
NH
REGISTERED NURSE (RN), CLINICAL PRACTICE LEAD, MED SURG
Northern Health Authority
Smithers, BC
- Part-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position contributes to the delivery of patient care and the enhancement of professional…
Added 4 hours ago
Manager, Fixed Operations - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
You’ll report to the General Manager and lead the Service Manager, Parts Manager, and Assistant Service Manager.
Added 4 hours ago
Product Advisor - Jim Pattison Subaru Victoria
The Jim Pattison Auto Group
Victoria, BC
This role reports to the Sales Manager of the dealership.
Added 4 hours ago
Automotive Service Technician - North Vancouver
The Jim Pattison Auto Group
North Vancouver, BC
Conduct road tests and pre-delivery inspections on new inventory to ensure every vehicle leaving the shop is in top condition
Added 4 hours ago
Product Advisor - Canyon Creek Toyota
Canyon Creek Toyota
Calgary, AB
This role reports to the Sales Manager of the dealership.

Alberta Health Services

Program Manager - Client Concerns

Calgary, AB, Canada

Full-time

Apply on careers.albertahealthservices.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Education: Bachelor’s degree
Posting language: English

Original job description

Your Opportunity:

Assisted Living Alberta (ALA) is seeking a highly collaborative and influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that directly impacts the experience, safety, and quality of life of Albertans receiving continuing care services. Reporting to the Director, Client Experience and Concerns, the Program Manager, Client Concerns provides strategic leadership and accountability for the portfolio across Alberta’s continuing care sector, including ALA-operated and contracted services. Working in close partnership with senior leaders, operators, and sector stakeholders, this role helps shape the provincial approach to identifying, assessing, and addressing client concerns while advancing a culture of quality, learning, and continuous improvement. The Program Manager leads a specialized provincial team and is responsible for setting strategic direction, governance, and priorities that support consistent, responsive, and person-centred processes across the sector. This position plays a key role in influencing system improvement by translating insights from client concerns into recommendations that strengthen policy, practice, education, and service delivery. Success in this role requires a skilled relationship builder who thrives in complex environments, can influence change across diverse stakeholder groups, and is passionate about enhancing client experience and outcomes. If you are a healthcare leader looking to make a meaningful impact at a provincial level, we encourage you to apply.

Description:

The Program Manager, Client Concerns provides leadership for provincial initiatives that aim to receive, assess and react to client concerns in Continuing Care settings and programs. The Program Manager ensures best practices and actions to understand and react to client concerns are encouraged and implemented across the Continuing Care sector. The position will identify organization priorities and set out action plans for implementation and evaluation. The Program Manager will work to scale and spread initiatives to process client concerns and encourage the identification of issues or concerns that impact client experience by connecting with clinical teams across the province. The position works with ALA-operated services, contracted providers and system partners to leverage ongoing initiatives to improve client experiences and identify new opportunities for improvement to reduce client-reported concerns. In addition, they will plan and implement formal communication networks to learn from assisted living operators and share lessons learned. In collaboration with the Program Manager, Client Experience and Quality of Life (QofL), the position will evaluate connections between trends in formal client concerns and actions that can work to address these concerns across the province, translating concerns into new practices

Transition Company:
Assisted Living Alberta
Classification:
Program Manager
Union:
Exempt
Unit and Program:
Quality, Accreditation, Experience
Primary Location:
South Tower
Location Details:
Eligible to work hybrid (on/off site) within Alberta
Negotiable Location:
Provincial
Employee Class:
Regular Full Time
FTE:
1.00
Posting End Date:
20-NOV-2026
Date Available:
30-NOV-2026
Hours per Shift:
7.75
Length of Shift in weeks:
2
Shifts per cycle:
10
Shift Pattern:
Days
Days Off:
Saturday/Sunday
Minimum Salary:
$45.23
Maximum Salary:
$77.51
Vehicle Requirement:
Driver's License, Vehicle Required

Required Qualifications:

A Bachelor’s degree in health administration, health sciences, nursing, allied health, education, business administration or a related health care discipline is required. Undergraduate education and professional preparation in a clinical health discipline is also a must for this position. An equivalent combination of clinical education and relevant experience may be considered. Minimum of three years of progressively responsible experience in a complex healthcare environment, including significant leadership experience in quality improvement, healthcare quality, system improvement or a related provincial or organizational function is required.

Additional Required Qualifications:

Demonstrated experience providing strategic leadership for complex quality and safety functions spanning multiple programs, service settings, organizations or providers, including oversight of significant and highly sensitive quality and safety matters. Extensive knowledge of quality improvement, system-based approaches to organizational learning, governance and approaches to identifying and addressing systemic concerns and opportunities for improvement. Demonstrated leadership, judgment and relationship-management capability, including the ability to lead senior professionals, influence independent service providers and system partners, and navigate complex, sensitive issues.

Preferred Qualifications:

Master’s degree in health administration, health sciences, nursing, allied health, education, business administration or related healthcare discipline. Certification or recognized professional development in healthcare quality, patient safety, accreditation or safety review methodologies.

Apply on careers.albertahealthservices.ca About employer

More about this job

Responsibilities

The Program Manager will lead provincial initiatives to receive and act on client concerns in continuing care, working with operators and system partners. The role sets priorities and action plans, shares lessons learned, and turns concern trends into improved practices.

Requirements

Candidates need a bachelor's degree in a health or business-related discipline, plus at least three years of progressively responsible healthcare experience including leadership in quality improvement. They also need strategic leadership of complex quality and safety functions, and strong relationship-management skills.

Skills

Quality improvement
Healthcare quality
Patient safety
Accreditation
Safety review methodologies
Organizational learning
Strategic planning
Policy development
Stakeholder engagement
Relationship management
Change management
Performance measurement
Program evaluation
Leading senior professionals
Complex issue management
Continuing care sector knowledge
Communication networks
Governance

Keywords

Program Manager
client concerns
continuing care
assisted living
healthcare quality
quality improvement
patient safety
accreditation
patient experience
health administration
system improvement
governance
stakeholder management
provincial leadership
Alberta Health Services
Assisted Living Alberta
hybrid
Alberta

Seniority

Manager

Languages

English

Fields of study

Health administration
Health sciences
Nursing
Allied health
Education

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Jobs in Canada