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Added 20 mins ago
LH
Physiotherapist
Lifemark Health Group
St. Albert, AB
- Full-time
…offers a supportive and dynamic environment for long-term career…
Added 20 mins ago
AH
Licensed Practical Nurse
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Drayton Valley, AB
- Part-time
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Added 20 mins ago
AH
Manager, Social Work - Central Corridor
Alberta Health Services
Red Deer, AB
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 20 mins ago
AH
Supervisor, Health Information Management
Alberta Health Services
Fort McMurray, AB
- Temporary
…in Health Information Management and reports directly to the Manager, Health Information Management. This position is responsible and accountable for providing the direction, team…
Added 20 mins ago
AH
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- Part-time
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Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
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AH
Manager - Social Work, Edmonton Corridor, Suburban and Rural
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
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PC
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Laval, QC
- Full-time
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Manager - Social Work, Edmonton Corridor, Urban
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
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Added 20 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
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- Full-time
Valid Alberta ProServe certification is required
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Manager - Social Work Edmonton Corridor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 20 mins ago
AH
Program Manager - Client Experience and Quality of Life
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Program Director, Client Experience and Concerns, the Program Manager, Client Experience and Quality of Life (QoL) provides leadership and accountability for the provincial Client…
Added 20 mins ago
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Manager, Social Work - Calgary Corridor, Suburban/Rural
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
Added 20 mins ago
AH
Program Manager - Client Concerns
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…to the Director, Client Experience and Concerns, the Program Manager, Client Concerns provides strategic leadership and accountability for the portfolio across Alberta’s continuing care…
Added 20 mins ago
AH
Manager - Social Work Clinical Education
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager is responsible for advancing provincial social work programming that promotes consistent, evidence-informed and person-centered practice across home care, continuing care,…
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AH
Manager - Social Work, Calgary Corridor
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
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Added 20 mins ago
AH
Lead - Insurance
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
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Added 20 mins ago
AH
Registered Nurse
Alberta Health Services
Fort Saskatchewan, AB
- Part-time
…who emphasize training, a robust orientation and professional development. As you expand your experience, you will have the opportunity to advance your clinical skills in multiple areas of…
Added 20 mins ago
PC
Chef(fe) d’équipe, expérience client/Team Lead, Customer Experience
PIP Canada
Laval, QC
- Full-time
…in Laval, QC. Reporting directly to the Customer Experience Manager, the Team Lead, Customer Experience is responsible for monitoring, supporting, and coaching their team of Customer…
Added 20 mins ago
PC
Gestionnaire principal(e), Produits et Marketing/Senior Manager, Product and Marketing
PIP Canada
Laval, QC
- Full-time
Le poste est basé à Laval, au Québec, avec un minimum de 4 jours par semaine au bureau et une certaine flexibilité selon les besoins de l’entreprise
Added 20 mins ago
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Little Chief Restaurant Evening Server
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PIP Canada
Mississauga, ON
- Full-time
It is with this view and vision that we are currently seeking a National Accounts Manager (NAM). The NAM is a high-impact sales leader responsible for driving growth and profitability…
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ON
Assistant Manager - Toronto Premium
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Georgetown, ON
- Full-time
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Added 1 hour ago
M
Partner Marketing Manager
Microsoft
Toronto, ON
- $96,000 to $177,600 CAD / year
- Full-time
- On-site
We are seeking a Partner Marketing Manager to manage retail partner across both the US and Canada, building full-funnel partner marketing plans and compelling customer experiences, building…

Alberta Health Services

Program Manager - Client Concerns

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Full-time

Apply on careers.albertahealthservices.ca About employer

Application link verified · Nov 14, 2026. Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 14, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 14, 2026

Original job description

Your Opportunity:

Assisted Living Alberta (ALA) is seeking a highly collaborative and influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that directly impacts the experience, safety, and quality of life of Albertans receiving continuing care services. Reporting to the Director, Client Experience and Concerns, the Program Manager, Client Concerns provides strategic leadership and accountability for the portfolio across Alberta’s continuing care sector, including ALA-operated and contracted services. Working in close partnership with senior leaders, operators, and sector stakeholders, this role helps shape the provincial approach to identifying, assessing, and addressing client concerns while advancing a culture of quality, learning, and continuous improvement. The Program Manager leads a specialized provincial team and is responsible for setting strategic direction, governance, and priorities that support consistent, responsive, and person-centred processes across the sector. This position plays a key role in influencing system improvement by translating insights from client concerns into recommendations that strengthen policy, practice, education, and service delivery. Success in this role requires a skilled relationship builder who thrives in complex environments, can influence change across diverse stakeholder groups, and is passionate about enhancing client experience and outcomes. If you are a healthcare leader looking to make a meaningful impact at a provincial level, we encourage you to apply.

Description:

The Program Manager, Client Concerns provides leadership for provincial initiatives that aim to receive, assess and react to client concerns in Continuing Care settings and programs. The Program Manager ensures best practices and actions to understand and react to client concerns are encouraged and implemented across the Continuing Care sector. The position will identify organization priorities and set out action plans for implementation and evaluation. The Program Manager will work to scale and spread initiatives to process client concerns and encourage the identification of issues or concerns that impact client experience by connecting with clinical teams across the province. The position works with ALA-operated services, contracted providers and system partners to leverage ongoing initiatives to improve client experiences and identify new opportunities for improvement to reduce client-reported concerns. In addition, they will plan and implement formal communication networks to learn from assisted living operators and share lessons learned. In collaboration with the Program Manager, Client Experience and Quality of Life (QofL), the position will evaluate connections between trends in formal client concerns and actions that can work to address these concerns across the province, translating concerns into new practices

Transition Company: Assisted Living Alberta Classification: Program Manager Union: Exempt Unit and Program: Quality, Accreditation, Experience Primary Location: South Tower Location Details: Eligible to work hybrid (on/off site) within Alberta Negotiable Location: Provincial Employee Class: Regular Full Time FTE: 1.00 Posting End Date: 20-NOV-2026 Date Available: 30-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $45.23 Maximum Salary: $77.51 Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

A Bachelor’s degree in health administration, health sciences, nursing, allied health, education, business administration or a related health care discipline is required. Undergraduate education and professional preparation in a clinical health discipline is also a must for this position. An equivalent combination of clinical education and relevant experience may be considered. Minimum of three years of progressively responsible experience in a complex healthcare environment, including significant leadership experience in quality improvement, healthcare quality, system improvement or a related provincial or organizational function is required.

Additional Required Qualifications:

Demonstrated experience providing strategic leadership for complex quality and safety functions spanning multiple programs, service settings, organizations or providers, including oversight of significant and highly sensitive quality and safety matters. Extensive knowledge of quality improvement, system-based approaches to organizational learning, governance and approaches to identifying and addressing systemic concerns and opportunities for improvement. Demonstrated leadership, judgment and relationship-management capability, including the ability to lead senior professionals, influence independent service providers and system partners, and navigate complex, sensitive issues.

Preferred Qualifications:

Master’s degree in health administration, health sciences, nursing, allied health, education, business administration or related healthcare discipline. Certification or recognized professional development in healthcare quality, patient safety, accreditation or safety review methodologies.

Apply on careers.albertahealthservices.ca About employer

More about this job

Responsibilities

Lead the provincial client concerns portfolio, setting strategic direction, governance, and priorities for consistent, responsive, person-centred processes across continuing care services. Work with operators, clinical teams, and system partners to evaluate concern trends, share lessons, and translate insights into improvements to policy, practice, education, and service delivery.

Requirements

A bachelor’s degree in a relevant health, clinical, education, or business discipline, including clinical health education and preparation, is required; equivalent clinical education and relevant experience may be considered. Candidates need at least three years of progressively responsible experience in a complex healthcare environment, including significant leadership in quality improvement, quality, or system improvement, as well as demonstrated expertise in quality and safety, governance, and stakeholder relationships.

Skills

Strategic Leadership
Quality Improvement
Healthcare Quality
Patient Safety
System Improvement
Governance
Organizational Learning
Client Concern Management
Stakeholder Engagement
Relationship Management
Change Management
Program Management
Continuous Improvement
Policy Development
Communication
Evaluation

Visa sponsorship

Not detected in the job text

Keywords

Assisted Living
Continuing Care
Client Concerns
Client Experience
Quality Improvement
Healthcare Quality
Patient Safety
System Improvement
Governance
Organizational Learning
Person-Centred Care
Program Management
Strategic Leadership
Stakeholder Engagement
Quality and Safety
Continuous Improvement
Policy
Practice Improvement
Education
Service Delivery
Concern Assessment
Concern Resolution
Trend Analysis
Accreditation
Safety Review Methodologies

Seniority

Manager

Languages

English

Fields of study

Health administration
Health sciences
Nursing
Allied health
Education

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Work requirements

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