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The Burgers Priest - Supervisor
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Alberta Health Services

Program Manager - Client Experience and Quality of Life

Calgary, AB, Canada

Full-time

Apply on careers.albertahealthservices.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Education: Bachelor’s degree
Posting language: English

Original job description

Your Opportunity:

Assisted Living Alberta (ALA) is seeking a collaborative and strategic healthcare leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that advances client experience, quality of life, and continuous improvement across continuing care services. Reporting to the Program Director, Client Experience and Concerns, the Program Manager, Client Experience and Quality of Life (QoL) provides leadership and accountability for the provincial Client Experience and Concerns portfolio across Alberta's continuing care sector, including ALA-operated and contracted services. This role leads provincial initiatives that enhance client experience and quality of life by identifying opportunities for improvement, advancing best practices, and supporting the implementation and evaluation of sector-wide initiatives. Working closely with continuing care operators, clinical teams, and system partners, the Program Manager fosters collaboration, drives organizational learning, and translates client feedback and concerns into meaningful improvements in care and service delivery. The successful candidate is an influential relationship builder with experience leading quality improvement and system transformation initiatives in complex healthcare environments. Experience in education and curriculum development, resource development, continuing care, and provincial or sector-wide improvement initiatives are considered strong assets. If you are passionate about improving the lives of Albertans receiving continuing care services, we encourage you to apply.

Description:

In addition to the above, the Program Manager, Client Experience and Quality of Life (QoL) provides leadership for provincial initiatives that aim to improve client experience and the Quality of Life of residents/client in Continuing Care settings and programs. The Program Manager ensures best practices and actions to improve the Quality of Life for residents/clients are encouraged and implemented across the Continuing Care sector. The position will identify organization priorities and set out action plans for implementation and evaluation. The position will work to scale and spread initiatives to improve client experience and encourage the identification of issues or concerns that impact client experience by connecting with clinical teams across the province. The Program Manager works with ALA-operated services, contracted providers and system partners to leverage ongoing initiatives to improve client experiences and identify new opportunities for improvement. They will plan and implement formal communication networks to learn from Continuing Care operators and share lessons learned. The Program Manager will evaluate connections between trends in formal client concerns and actions that can work to address these concerns across the province, translating them into new practices.

Transition Company:
Assisted Living Alberta
Classification:
Program Manager
Union:
Exempt
Unit and Program:
Quality, Accreditation, Experience
Primary Location:
South Tower
Location Details:
Eligible to work hybrid (on/off site) within Alberta
Negotiable Location:
Provincial
Employee Class:
Regular Full Time
FTE:
1.00
Posting End Date:
20-NOV-2026
Date Available:
30-NOV-2026
Hours per Shift:
7.75
Length of Shift in weeks:
2
Shifts per cycle:
10
Shift Pattern:
Days
Days Off:
Saturday/Sunday
Minimum Salary:
$45.23
Maximum Salary:
$77.51
Vehicle Requirement:
Driver's License, Vehicle Required

Required Qualifications:

A Bachelor’s degree in health administration, health sciences, nursing, allied health, education, business administration or a related health care discipline is required. Undergraduate education and professional preparation in a clinical health discipline or an equivalent combination of clinical education and relevant experience is a must for this position. A minimum of three years of progressively responsible experience in a complex healthcare environment, including significant leadership experience in quality improvement, healthcare quality, system improvement or a related provincial or organizational function is required.

Additional Required Qualifications:

Demonstrated experience providing strategic leadership for complex quality and safety functions spanning multiple programs, service settings, organizations or providers, including oversight of significant and highly sensitive quality and safety matters is required. Extensive knowledge of quality improvement, system-based approaches to organizational learning, governance and approaches to identifying and addressing systemic concerns and opportunities for improvement. Furthermore, demonstrated leadership, judgment and relationship-management capability, including the ability to lead senior professionals, influence independent service providers and system partners, and navigate complex, sensitive issues are required for this role.

Preferred Qualifications:

Master’s degree in health administration, health sciences, nursing, allied health, education, business administration or a related health care discipline. Certification or recognized professional development in healthcare quality, patient safety, accreditation or safety review methodologies.

Apply on careers.albertahealthservices.ca About employer

More about this job

Responsibilities

The Program Manager will lead provincial work to improve how residents in continuing care experience their care and daily life. They will turn client feedback and concerns into shared practices, set action plans, and evaluate results with care operators across the province.

Requirements

Alberta Health Services needs a bachelor's degree in health or a related field, plus at least three years of progressively responsible healthcare experience with leadership in quality improvement. Candidates need strong relationship-management skills and the judgment to handle sensitive quality and safety matters across multiple providers. A master's degree and quality or accreditation certification are preferred.

Skills

Quality improvement methodology
Patient safety
Accreditation standards
Safety review methodology
Client feedback analysis
Program evaluation
Strategic planning
Change management
Leadership of senior professionals
Governance
Systems thinking
Organizational learning
Communication network design
Policy and practice development
Risk and sensitive issue management
Trend analysis
Action planning
Continuing care sector knowledge
Education and curriculum development

Keywords

Program Manager
Quality improvement
Client experience
Quality of life
Continuing care
Healthcare quality
Patient safety
Accreditation
Health administration
Health sciences
Continuing care operations
Health system improvement
Organizational learning
Provincial programs
Stakeholder engagement
Clinical quality
Alberta
Assisted Living Alberta
Quality management
Care services

Seniority

Senior

Languages

English

Fields of study

Health administration
Health sciences
Nursing
Allied health
Education

Own vehicle

Yes

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Work requirements

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