Senior Systems Analyst

Your Opportunity:

Health Shared Services (HSS) is seeking a Senior IT Analyst that has systems administration and implementation experience with Clinical Critical Messaging (CCM) solutions, for the role of Senior Systems Analyst – Clinical Critical Messaging. This is an integral position within Health Shared Services' Communication & Collaboration Technologies (CCT) department with a demanding scope focused on healthcare tools that enable fast, reliable communication of urgent information to care teams. CCM solutions help ensure that critical alerts reach the right people at the right time, improving patient safety and coordination while reducing delays in care. Existing CCM solutions our team supports include the Vocera communication platform and SPOK pocket paging. Aligned with the organizational priorities of HSS, the successful candidate will be an integral part of implementing CCM solutions. The position is a key technical role reporting to the Team Lead, Communication & Collaboration Technologies, Collaboration Technology.

Description:

As a Senior Systems Analyst - CCM, you will research, implement, enhance, and operate HSS enterprise CCM solutions including the development and testing of support solutions. You will plan, prioritize and coordinate work to deliver on commitments made in line with the objectives of IT Technology Services. You will help HSS continuously drive innovation for CCM while providing a best-in-class client experience. You will draw on your ability to work with vendors and technology to help develop systems, programs and applications through the Request for Information (RFI) and Request for Procurement (RFP) processes. You will assist in analyzing client needs and establishing what direction the development process should take while you serve as a system advisor/coach for clients and various stakeholders. You will be required to collaborate with stakeholders in complementary technology fields, both internal and external, with a focus on post-deployment enhancements while providing feedback on the planning, prioritization and coordination of work. You will assist in implementing development solutions or fixes where the ability to manage complexity is critical. Daily CCM support activities include programming and support of all aspects of CCM and third-party applications, integration into key business applications, installation, troubleshooting, and configuration of CCM infrastructure. You will maintain the integrity of CCM architecture including applications, server operating systems and hardware updates and patches in a large enterprise environment.

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