Original job description
Your Opportunity:
Reporting to the Clinic Manager, the Unit Clerk provides essential clerical support and ensures the efficient flow of information within the high-volume, fast-paced ambulatory treatment areas of the 1C3 Medical Outpatient Unit (MOU) at WMC and 3A Adult Day Medicine (ADM) at KEC. As the first point of contact for patients, families and healthcare team members, the Unit Clerk plays a key role in delivering a high standard of customer service and interpersonal communication. This position requires strong organizational skills and the ability to coordinate program resources to meet the needs of the patients referred for treatment. The incumbent will act as the primary liaison for patients, families, physicians, social workers, and external agencies. The Unit Clerk must be able to manage patient information and documentation with accuracy and confidentiality. Must be able to demonstrate confidentiality, flexibility, initiative and professionalism in a dynamic healthcare environment.
Description:
As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.
Classification: Unit Clerk Union: AUPE GSS Unit and Program: Medical Outpatient Unit/Adult Day Medicine Primary Location: U of A Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.90 Posting End Date: 15-OCT-2026 Temporary Employee Class: Temp P/T Benefits Date Available: 02-NOV-2026 Temporary End Date: 01-NOV-2027 Hours per Shift: 7.75, 6.75 Length of Shift in weeks: 4 Shifts per cycle: 20 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.
Additional Required Qualifications:
Recent (within 2 yrs) experience in a similar administrative role, in a high-volume ambulatory clinic setting. Proficient in Microsoft Office Suite, including Word, Outlook, and Excel. Extensive experience with Connect Care informatics system, having held roles such as Advanced Schegistrar with template building. Demonstrated strong multi-tasking, conflict resolution, and conflict management skills in dynamic clinical settings. Work independently completing tasks with minimal supervision in a busy clinic environment. Ability to sustain prolonged computer work, maintaining focus and accuracy over extended periods. Holds current Healthcare Provider (BCLS-HCP) certification.
Preferred Qualifications:
Experienced (within 2 years) from ambulatory Infusion Clinic.
More about this job
Responsibilities
Provide clerical and administrative support for busy outpatient treatment units, including reception, patient record maintenance, physician order processing, and scheduling tests or treatments. Coordinate communication among patients, families, healthcare professionals, departments, and external agencies while protecting confidential patient information.
Requirements
Requires Grade 12 or equivalent, completion of an accredited Unit Clerk course or equivalent training, recent experience in a high-volume ambulatory clinic, proficiency with Microsoft Office, and extensive Connect Care experience. Applicants must also demonstrate strong multitasking and conflict-management abilities, work independently with accuracy, and hold current BCLS-HCP certification; recent ambulatory infusion clinic experience is preferred.
Skills
- Administrative Support
- Patient Records Management
- Medical Documentation
- Physician Order Processing
- Patient Scheduling
- Reception
- Customer Service
- Interpersonal Communication
- Organization
- Multitasking
- Conflict Resolution
- Confidentiality
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Connect Care
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Administrative
- Customer Service & Support
Keywords
- Unit Clerk
- Medical Outpatient Unit
- Adult Day Medicine
- Ambulatory Clinic
- Healthcare
- Clerical Support
- Administrative Support
- Patient Records
- Patient Charts
- Physician Orders
- Patient Scheduling
- Reception
- Customer Service
- Confidentiality
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Connect Care
- Template Building
- Conflict Resolution
- Multitasking
- BCLS-HCP
- Infusion Clinic
- Patient Information
