Original job description
Your Opportunity:
The Stollery Children’s Hospital is the primary acute care center for children in the Edmonton area and the referral center for the Western Canadian Heart Network and receives approximately 450 children/year post open-heart surgery, making it the second busiest congenital heart surgery program in Canada. It is the ECMO/VAD referral site for most of Western Canada. The PCICU at the Stollery Children’s Hospital is dedicated to the provision of the state- of- the -art care to critically ill children up to 18 years of age. Since it opened in 2001, the Stollery has developed as a specialized site with expertise and programs to ensure children who require inpatient services receive the best possible care. Highly- skilled child health professionals from around the world have made the Stollery a well- recognized center for specialized pediatric services. As part of the interdisciplinary team, the Unit Clerk plays a vital role in supporting patient care, communication, and unit operations within a fast-paced, highly specialized clinical environment. The Unit Clerk is often the first point of contact for patients, families, visitors, and healthcare professionals and is responsible for managing the flow of information throughout the unit. Responsibilities include greeting and directing visitors, answering and triaging incoming calls, responding to inquiries, coordinating communication between team members and departments, scheduling appointments and tests, and providing administrative support to the healthcare team. In addition, the Unit Clerk supports day-to-day unit operations through the transport of laboratory specimens, medications, blood products, supplies, and equipment, while adapting to rapidly changing priorities and operational needs.
Description:
As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.
Classification: Unit Clerk Union: AUPE GSS Unit and Program: Unit 6A7 - Pediatric Cardiac Intensive Care Primary Location: Stollery Children's Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 20-NOV-2026 Employee Class: Casual/Relief Date Available: 30-NOV-2026 Hours per Shift: 11.08 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Nights, Weekends Days Off: Other Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.
Additional Required Qualifications:
Recent experience with Connect Care (Epic) and proficiency with computerized systems, including Microsoft Outlook and Word. Excellent communication, organizational, interpersonal, and time management skills. Demonstrated ability to work independently, exercise sound judgment, prioritize competing demands, and function effectively in a fast-paced, high-acuity environment. Ability to work collaboratively as a member of an interdisciplinary team. Ability to support clinical operations in a fast-paced, high-acuity pediatric critical care environment through the timely transport of laboratory specimens, medications, blood products, equipment, and supplies, while managing concurrent administrative responsibilities. Ability to meet the physical demands of the position, including frequent walking, standing, pushing, pulling, reaching, and occasional lifting/carrying of up to 20 lbs.
Preferred Qualifications:
Recent pediatric healthcare experience; critical care experience is an asset. Demonstrated ability to anticipate unit needs, take initiative, and adapt to changing operational priorities. Proven record of collaborative teamwork and supporting clinical operations beyond traditional clerical duties.
More about this job
Responsibilities
Manage communication among patients, families, visitors, healthcare professionals, and departments while maintaining confidential patient information. Provide reception and administrative support, maintain records, process physician orders, schedule tests and treatments, and transport clinical items and supplies to support unit operations.
Requirements
Applicants must have Grade 12 or equivalent and have completed an accredited Unit Clerk course or equivalent training. Recent Connect Care (Epic) experience and proficiency with Microsoft Outlook and Word are required, along with strong communication, organizational, judgment, teamwork, and prioritization skills and the ability to meet the role's physical demands.
Skills
- Communication
- Organization
- Interpersonal Skills
- Time Management
- Prioritization
- Sound Judgment
- Independent Work
- Teamwork
- Patient Records Management
- Order Transcription
- Appointment Scheduling
- Telephone Triage
- Confidentiality
- Adaptability
- Specimen and Supply Transport
- Microsoft Outlook and Word
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Administrative
- Customer Service & Support
Keywords
- Unit Clerk
- Pediatric Cardiac Intensive Care
- Stollery Children's Hospital
- Connect Care
- Epic
- Microsoft Outlook
- Microsoft Word
- Patient Records
- Physician Orders
- Appointment Scheduling
- Patient Tests
- Patient Treatments
- Telephone Triage
- Reception
- Confidentiality
- Interdisciplinary Team
- Pediatric Critical Care
- Laboratory Specimens
- Medications
- Blood Products
- Equipment Transport
- Supply Transport
- Clinical Operations
- High-Acuity Environment
- Administrative Support
