Archived listing. The details below describe a past opening.
The AMA is recruiting for the position of Administrator. As a member of the ADIUM Insurance Services team, the Administrator will play a critical role in ensuring that AMA initiatives are supported by providing guidance, and ongoing support related to insurance products, claims processes, and associated services to members.
Who are we?
The AMA is the official voice of the medical profession in Alberta. The association advocates for and supports Alberta physicians, strengthening their leadership in the provision of sustainable health care. For more information on the AMA please visit our website at www.albertadoctors.org.
Why work for the AMA?
At the AMA, we know that employees are fundamental to our success as an organization. We take pride in hiring client-oriented relationship builders who embrace teamwork, personal growth and development and truly want to help us succeed. As part of our employee experience, we provide a competitive compensation package, benefits, work-life balance and development opportunities.
The AMA has a hybrid work environment. The successful candidate will be based out of our Edmonton or Calgary office and will have the opportunity to work from home but will be required to go into the office or attend in person when required.
Team Overview
ADIUM Insurance Services Inc. offers a broad range of voluntary insurance programs to AMA members, their families and clinic staff. Plans include; disability, office overhead expense, life, critical illness, accidental death & dismemberment and health and dental (AMA Health Benefits Trust Fund). ADIUM also administers the group life and disability insurance programs for the Professional Association of Residents of Alberta.
Position Overview
This position is responsible for the administration of insurance applications, initial claims reporting, and the provision of related service functions.
Key Responsibilities:
- New Business
- Process insurance applications – confirm applicant eligibility, pre-screen application, enter on system, remit to insurer, order appropriate medical requirements email/mail acknowledgement letter as appropriate
- Email/mail exclusions and amendments as appropriate and follow-up when necessary
- Issue approved coverage in Compass Financials (set up, billing and issue documents), assuring first that the underwriter’s decision notices and amendments are accurate and reflect coverage applied for; update application status in M-Files.
- Assemble insurance documents and mail to the insured after peer review.
- Claims
- Complete New Claims Questionnaire and send out claims package to claimant – for both Death and Disability/Parental Leave (email as appropriate)
- Send initial claim information to insurer and claims consultant – provide supporting documents as requested
- Provide support to claimant/family members as needed throughout the process
- Liaise between the claimant and the insurer when necessary.
- Other assigned duties
- Assist with business development and service initiatives by presenting ideas for discussion, providing feedback based on insight gained from contact with members, and rolling out new practices and procedures in response to changing needs and growth
- Instructing/training new staff
- Assist with incoming phone calls and distribute to other staff as necessary
- Providing back-up coverage during unexpected absences and/or vacations
Education and Experience
- One-year post-secondary education in office administration.
- Completion of insurance courses will be required within one year of employment.
- Prior completion of related insurance courses will be considered in lieu of this requirement.
Skills
- Thorough knowledge of MS Office as well as an understanding of computer software and their applications
- Excellent communication skills, both verbal and written
- Ability to be flexible and work independently with minimal supervision and direction
- Strong interpersonal skills with the ability to manage workloads and work relationships
How to apply:
To apply, please submit a cover letter and résumé through our application system on our careers page in confidence. This role will remain open until 11:59pm on September 3, 2026. Please note that only applications received through our online tool will be accepted.
We thank all applicants for their interest in joining our team, please note that only those selected for an interview will be contacted. The successful candidate will be required to complete all applicable background checks (which may include criminal, identity, educational and/or credit) and professional reference checks satisfactory to the AMA.
The salary for this role is between $54,092 - $70,319 per annum.
