Senior Manager, Engagement

Reporting to the Director, Executive Coordination, the Senior Manager, Engagement leads the coordination of engagement with external stakeholders for ABmunis on behalf of the President and Chief Executive Officer (CEO).

The Senior Manager supports engagement with ABmunis Member municipalities, government agencies, and external partners, as well as collaborating with the advocacy team to elevate additional support for board members;

The Senior Manager is responsible for the workflow of action items from engagement activities to necessary sectors in the organization, ensuring appropriate follow-through on deliverables.

 While the preferred candidate will possess the skills, experience, and leadership capabilities required at the Senior Manager level, applicants whose qualifications more closely align with a Manager position are encouraged to apply. The successful candidate may be appointed at either the Senior Manager or Manager level, depending on experience and demonstrated competencies. Development and advancement opportunities will be provided for candidates hired at the Manager level.

Know-How

Practical / Technical Knowledge

• A degree in Business, Commerce, Public Administration are most applicable or an equivalent combination of education and relevant experience.
• At least five years of progressively responsible experience in stakeholder engagement within a government department or large corporate setting.
• Experience developing briefing notes, written reports and presentations for a Board audience.
• Knowledge and experience summarizing and communicating complex information and agenda management.
• Highly competent computer skills with Microsoft Word, PowerPoint, Excel, Outlook, Project Management and board portal software.

Planning, Organizing, and Integrating

• Highly organized and detail-oriented, with a demonstrated ability to manage competing priorities, meet commitments, and follow work through to completion.
• Strong initiative and ability to work independently with minimal supervision to meet deadlines and work concurrently on a variety of projects.
• Ability to seek out, manage and influence opportunities for continuous improvement.
• Effective time management skills and the ability to work in an environment with minimal supervision.

Communicating and Influencing Skills

• Ability to take initiative and be flexible and responsive to changing priorities and circumstances.
• Strong interpersonal, organization and communication skills – oral and written at the level required for Board and Committee member interaction.
• Team player with a positive, get it done attitude.
• Ability to work with a high level of autonomy and exercise sound judgement in making operational decisions.
• Proven ability to develop and maintain effective and collaborative relationships.
• Ability to mentor and lead through influence in a tightly knit team environment.

Responsibilities

• Contribute to improved administrative and organizational operations by working with the CEO and other executives to identify and implement high reward opportunities.
• Provide regular status updates on special projects to the CEO and facilitate access to the CEO for approvals when necessary.
• Develop value-added briefing materials and supporting documentation that describe the impacts of the business plan strategies for presentations to executive officers, staff, boards and stakeholders.
• Provide guidance and strategic advice to executive officers and senior management to assist in their decision-making process around the scope and suitability of information for the organization’s strategic and business plans.
• Attend meetings to maintain organizational and operational awareness, and ensure timely distribution of reminders, recaps, and follow-ups to the CEO, other executive officers, and relevant attendees.
• Lead efforts to address complex challenges and provide strategic advice, ensuring that initiatives support the company’s overall objectives. Develop and implement strategies that drive organizational growth and efficiency.
• Coordinate and align cross-functional efforts, ensuring departments work cohesively and initiatives are embedded into daily operations.
• Act as a facilitator to align people, processes, and priorities to drive organizational effectiveness.
• Work in partnership with the Policy and Advocacy team to ensure an engagement lens is applied to planning.
• Support the CEO and President by providing strategic options, comprehensive policy advice and recommendations using internal and external expertise.
• Establish collaborative and trusted relationships with a variety of internal and external stakeholders and provide communications leadership and best practice advice to staff with engagement functions, as well as leadership to ensure strong summary government alignment.
• Ensure the quality of engagement and communications activities by developing and delivering effective, innovative and multi-channel strategies that achieve organizational goals.
• Ensure public-facing or internal initiatives align with government legislation, policy priorities and member values.
• As part of developing an Engagement Strategy, plan, develop, and execute multi-channel consultation and engagement campaigns (public town halls, digital surveys, advisory committees, and workshops).
• Lead project timelines, track deliverables, and manage onboarding or change management frameworks for stakeholder engagement programs.
• Proactively identify, track, and mitigate reputational or operational risks tied to government projects.