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Added 3 mins ago
T
PIA Client Service Associate
TD
Mississauga, ON
- Full-time
The Scoleri Group Wealth Management is seeking a detail-oriented professional to support client service, portfolio administration, and operational excellence within a fast-paced investment…
Added 17 mins ago
T
Workplace Ambassador
TD
AB
- Full-time
Submit, coordinate and track facility and technology service requests
Added 17 mins ago
T
PIA Client Service Associate
TD
Regina, SK
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 17 mins ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - Dartmouth
Taymax Group
Dartmouth, NS
- Part-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 33 mins ago
CH
Care Access Representative - Edmonton
CBI Home Health
Edmonton, AB
- Full-time
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Added 33 mins ago
FH
Coordinator, Workforce Optimization Staffing Services
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Surrey, BC
- Temporary
…role you will be responsible for investigating and determining customer service needs, dealing with difficult staffing and/or timekeeping requests, facilitating resolution to staffing…
Added 47 mins ago
GP
Représentant(e) des ventes et du développement des affaires
Global Payments Inc.
AB · Edmonton, AB
- Full-time
Une formation postsecondaire en administration des affaires, en commerce ou dans un domaine connexe.
Added 1 hour ago
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Manager, Margin Lending
BMO
Toronto, ON · FCP
- Full-time
Supports the business/group leader in the effective management, maintenance and administration of Margin Lending and Credit function within the unit including overseeing business operations…
Added 1 hour ago
BT
Carrier Sales Coordinator - Winnipeg
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Winnipeg, MB
- Full-time
Provide exceptional customer service by promptly responding to inquiries and keeping clients informed on shipment status and updates.
Added 1 hour ago
M
Client Service Specialist - AdminAdvantage
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits…
Added 2 hours ago
GP
Représentant(e) des ventes et du développement des affaires / Business Development Sales Representative
Global Payments Inc.
Calgary, AB · AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Une formation postsecondaire en administration des affaires, en commerce ou dans un domaine connexe.
Added 2 hours ago
CH
Care Access Representative - Hamilton
CBI Home Health
Hamilton, ON
- Full-time
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Added 3 hours ago
D
Personal Finance Advisor, University Graduate
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
Recently completed Bachelor's degree in finance, business administration or a related field
Added 4 hours ago
Medical Secretary - Medical Imaging Administration
Women's College Hospital
Toronto, ON
Provide exceptional customer service to patients, family and visitors
Added 5 hours ago
Inside Sales Representative, Dynamic
Scotiabank
Toronto, ON
The Inside Sales Representative (ISR) works closely with the Wholesaler to generate sales and develop new business along with servicing and managing existing clients about Dynamic products.…
Added 6 hours ago
ZR
Property Manager - Saskatoon
Zen Residential Ltd.
Edmonton, AB
- Full-time
Professional demeanor with a commitment to delivering exceptional customer service.
Added 6 hours ago
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Territory Sales Representative
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- Full-time
- Maintain accurate records of customer interactions, leads, opportunities, and sales activities using CRM and sales administration tools.
Added 7 hours ago
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Sr. Marketing Manager (18 month contract)
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Calgary, AB
- Full-time
The role leads the customer journey from awareness through conversion and onsite engagement, oversees the Alberta Marketing and Online Sales teams, and collaborates closely with…
Added 7 hours ago
MJ
Sales Representative
Manufacturing Job Site
MB · Rosenort, MB
- Full-time
Follow up on inquiries, quotes, and after-sales support to ensure high customer satisfaction.
Added 8 hours ago
MS
Representative, Export Documentation - Front Desk
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Montreal, QC
- Full-time
The Representative, Export Documentation - Front Desk is responsible for ensuring the accurate and timely processing, control, and distribution of shipping documentation while serving as…
Added 9 hours ago
RD
Senior Associate
RBC Dominion Securities
Vaughan, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 9 hours ago
A
Credit Representative
Aon
Montreal, QC
- Full-time
Utilize creative and proactive approach to provide high level of customer service and assistance to clients, and fellow co-workers both inside and outside of immediate team
Added 10 hours ago
OF
Client Service Representative
Olympia Financial Group Inc
Calgary, AB
- Full-time
A Client Service Representative’s primary responsibility is to act as first point of contact for all general inbound client inquiries through the phone. Responsibilities include taking the…
Added 10 hours ago
OF
Bilingual (French) Client Service Representative
Olympia Financial Group Inc
Calgary, AB
- Full-time
A Client Service Representative’s primary responsibility is to act as first point of contact for all general inbound client inquiries through the phone. Responsibilities include taking the…
Added 10 hours ago
TC
Bilingual Provider Relations Representative- Express Scripts Canada
The Cigna Group
Montreal, QC
- Full-time
Minimum of 2-3 years of experience working in an office and/or customer service environment.

Alberta Pensions Services Corporation

Member Services Representative

Edmonton, AB, Canada

Salary Range: $64,005.73- $77,253.69

Apply About employer

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Job details

Pay: Salary Range: $64,005.73- $77,253.69
Apply by: Oct 9, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Position: Member Services Representative

Position Type: Three (3) Full-time, Temporary, Included

Four (4) Part-time 75%, Temporary, Included

ending on or before October 31, 2027

Location: In office, Edmonton, Alberta

Classification: TP I

Salary Range: $64,005.73- $77,253.69

Closing Date: October 8, 2026 @ 4:00 p.m.

If you thrive on helping people, whether in person, on the phone, or online, and enjoy working side-by-side with a team that's committed to exceptional service, then you belong here.

What you’re passionate about

Providing exceptional customer service and creating a memorable customer experience is your ultimate goal. You have a knack for being patient and understanding while giving accurate and timely information to customers at all stages of their careers and lives. Whether in person, over the phone, or in writing, you find a way to turn complex information into something that’s easy to understand. You embrace change and are known for being curious. You enjoy being part of a busy team and take pride in a job well done, which means a happy customer and accurate documentation.

A typical day for the Member Services Representative

Supporting members via in-person one-on-one sessions
Answering member questions in a multi-channel contact centre environment
Responding to incoming telephone inquiries
Responding to e-mails through pension plan-branded e-mail accounts
Processing activities related to contact with members (workflows, file notes, follow-ups and communication with other teams) as required
Using resources and seeking guidance from experts to supplement or confirm knowledge
Collaborating within a large team of peers and management
Providing education to members who at various stages of their lives and careers such as retirement, termination of employment, plan-to-plan pension transfers, death, and relationship breakdown

What you bring

Certificate or diploma (in business or finance is desirable)
Work experience in an organization or financial institution where calculations are performed, following policies and procedures was important, and a customer focus exists
One to two years of contact centre experience is an asset
Aptitude for mathematical and financial concepts
Proficiency in Microsoft Office applications
Knowledge of specific benefits and pension plans is an asset
Excellent communication skills, both written and verbal
Knowledge of pension rules and design is desirable
Completion of courses within the Pension Plan Administration Certificate (PPAC) program is an asset

Why choose APS

APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they - along with our people - are the reason we endure and succeed.

And it sure feels good helping hard-working Albertans receive their well-deserved pensions.

What APS has to offer

Defined benefit pension plan
Community-minded workplace with a friendly team environment
Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s Day
Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
Discount programs through various partner agencies

Apply About employer

More about this job

Responsibilities

The Member Services Representative provides exceptional customer service by answering inquiries via phone, email, and in-person sessions. They are responsible for processing member-related activities and educating members on pension plan details throughout their careers.

Requirements

Candidates must possess a certificate or diploma, preferably in business or finance, along with experience in a customer-focused or financial environment. Proficiency in Microsoft Office and strong communication skills are required, while knowledge of pension rules is considered an asset.

Skills

Customer service
Communication
Mathematical aptitude
Financial concepts
Microsoft Office
Pension administration
Problem solving
Data entry
Conflict resolution
Time management
Attention to detail
Interpersonal skills

Benefits

Defined benefit pension plan
Vacation
Statutory holidays
Personal days
Extended health benefits
Dental benefits
Flexible spending account
In-house training programs
Career development
Coaching program
Wellness programs
Discount programs

Visa sponsorship

Not detected in the job text

Keywords

Member Services
Pension Plan
Customer Experience
Contact Centre
Financial Services
Microsoft Office
PPAC
Retirement Planning
Data Processing
Workflow Management
Client Relations
Documentation
Business Administration
Finance

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