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Added 2 mins ago
KS
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Closed listing

Alberta Pensions Services Corporation

Member Services Representative

Edmonton, AB, Canada

Salary Range: $64,005.73- $77,253.69

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Salary Range: $64,005.73- $77,253.69
Closing date: Oct 9, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

Position: Member Services Representative

Position Type: Three (3) Full-time, Temporary, Included

Four (4) Part-time 75%, Temporary, Included

ending on or before October 31, 2027

Location: In office, Edmonton, Alberta

Classification: TP I

Salary Range: $64,005.73- $77,253.69

Closing Date: October 8, 2026 @ 4:00 p.m.

If you thrive on helping people, whether in person, on the phone, or online, and enjoy working side-by-side with a team that's committed to exceptional service, then you belong here.

What you’re passionate about

Providing exceptional customer service and creating a memorable customer experience is your ultimate goal. You have a knack for being patient and understanding while giving accurate and timely information to customers at all stages of their careers and lives. Whether in person, over the phone, or in writing, you find a way to turn complex information into something that’s easy to understand. You embrace change and are known for being curious. You enjoy being part of a busy team and take pride in a job well done, which means a happy customer and accurate documentation.

A typical day for the Member Services Representative

Supporting members via in-person one-on-one sessions
Answering member questions in a multi-channel contact centre environment
Responding to incoming telephone inquiries
Responding to e-mails through pension plan-branded e-mail accounts
Processing activities related to contact with members (workflows, file notes, follow-ups and communication with other teams) as required
Using resources and seeking guidance from experts to supplement or confirm knowledge
Collaborating within a large team of peers and management
Providing education to members who at various stages of their lives and careers such as retirement, termination of employment, plan-to-plan pension transfers, death, and relationship breakdown

What you bring

Certificate or diploma (in business or finance is desirable)
Work experience in an organization or financial institution where calculations are performed, following policies and procedures was important, and a customer focus exists
One to two years of contact centre experience is an asset
Aptitude for mathematical and financial concepts
Proficiency in Microsoft Office applications
Knowledge of specific benefits and pension plans is an asset
Excellent communication skills, both written and verbal
Knowledge of pension rules and design is desirable
Completion of courses within the Pension Plan Administration Certificate (PPAC) program is an asset

Why choose APS

APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they - along with our people - are the reason we endure and succeed.

And it sure feels good helping hard-working Albertans receive their well-deserved pensions.

What APS has to offer

Defined benefit pension plan
Community-minded workplace with a friendly team environment
Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s Day
Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
Discount programs through various partner agencies

About employer

More about this job

Responsibilities

The Member Services Representative provides exceptional customer service by answering inquiries via phone, email, and in-person sessions. They are responsible for processing member-related activities and educating members on pension plan details throughout their careers.

Requirements

Candidates must possess a certificate or diploma, preferably in business or finance, along with experience in a customer-focused or financial environment. Proficiency in Microsoft Office and strong communication skills are required, while knowledge of pension rules is considered an asset.

Skills

Customer service
Communication
Mathematical aptitude
Financial concepts
Microsoft Office
Pension administration
Problem solving
Data entry
Conflict resolution
Time management
Attention to detail
Interpersonal skills

Benefits

Defined benefit pension plan
Vacation
Statutory holidays
Personal days
Extended health benefits
Dental benefits
Flexible spending account
In-house training programs
Career development
Coaching program
Wellness programs
Discount programs

Visa sponsorship

Not detected in the job text

Keywords

Member Services
Pension Plan
Customer Experience
Contact Centre
Financial Services
Microsoft Office
PPAC
Retirement Planning
Data Processing
Workflow Management
Client Relations
Documentation
Business Administration
Finance

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