Retirements - Operations Representative

Position: Pension Benefit Representatives Position Type: 1 Full-time, Temporary, Included Ending on or before November 30, 2027 Location: Edmonton, AB Classification: T/AS III Salary Range: $55,410.92 - 66,880.15 Closing Date: October 22, 2026, at Midnight

If you have an analytical mind
and a love of problem solving,
 this is the place for you!

What you'll enjoy about this role

You enjoy working with numbers, investigating issues, and finding solutions. You're naturally curious, pay close attention to details, and aren't afraid to ask questions when something doesn't look right. You appreciate the satisfaction that comes from getting things right and take pride in delivering high-quality work.

In this role, you'll use your analytical skills to support important pension services that impact thousands of Albertans. Whether you're reviewing calculations, validating information, or resolving discrepancies, you'll play a key role in ensuring accurate and timely pension administration.

You'll thrive in this position if you enjoy working independently, collaborating with others to solve challenges, and building specialized knowledge in a complex and rewarding field.

A typical day as an Operations Representative

• Process pension benefit requests, including performing calculations and completing quality assurance reviews.
• Verify benefit transactions and workflows to ensure accuracy and compliance.
• Execute and monitor scheduled and ad hoc batch processes while maintaining data integrity.
• Collaborate with colleagues across APS to gather information and resolve member requests.
• Communicate with members, pensioners, employers, and financial institutions as needed.
• Maintain and update member, pensioner, and corporate records with a high degree of accuracy.
• Review incoming and outgoing correspondence, identifying and resolving inconsistencies or anomalies.
• Use Microsoft Office and pension administration systems to validate information and support operational processes.
• Contribute to a team that values accuracy, continuous improvement, and exceptional service.

What you'll bring

• A certificate or diploma in business, finance, or a related field would be an asset.
• One to two years of experience in a business, financial, administrative, or customer-focused environment.
• An interest in working with numbers, calculations, and financial concepts.
• Strong attention to detail and a commitment to producing accurate work.
• Experience using Microsoft Office applications.
• Effective written and verbal communication skills.
• The ability to learn and apply policies, procedures, and legislative requirements.
• Knowledge of pension plans, benefits administration, or pension legislation is considered an asset.
• Enrollment in the Pension Plan Administration Certificate (PPAC) program is an asset.

Why choose APS

APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they - along with our people - are the reason we endure and succeed.

And it sure feels good helping hard-working Albertans receive their well-deserved pensions.

What APS has to offer

• Defined benefit pension plan
• Community-minded workplace with a friendly team environment
• Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s Day
• Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
• In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
• Discount programs through various partner agencies