Inside Sales Representative

Job description:

We are seeking an energetic, organized Inside Sales Representative to serve as the key bridge between our client management and warehouse operations. Located directly on-site at our facility, you will handle incoming sales inquiries, process customer orders, manage inventory counts, and work side-by-side with the floor fulfillment team to ensure precise order processing and timely shipments.

Key Responsibilities:

• Handle incoming sales inquiries, generate quotes, and process sales orders via phone, email, and ERP system.
• Upsell complementary products and advise clients on availability, specifications, and lead times.
• Manage client communication regarding order status, tracking, and backorders.
• Inventory & Stock Management
• Monitor stock levels continuously in the warehouse management system.
• Perform routine inventory audits and cycle counts alongside the warehouse team.
• Identify discrepancies between system data and physical stock to ensure high order accuracy.
• Work directly on the warehouse floor to coordinate order priorities with picking and packing teams.

Qualifications & Requirements

• Experience: 1–3 years in inside sales, order processing, or logistics support (industrial or warehouse environment preferred).
• Technical Skills: Proficiency with CRM and ERP software - QuickBooks and MS Excel.
• Soft Skills: Clear communication, strong attention to detail, and ability to handle multi-tasking.

Job Type:

• Permanent, Full-time

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Work Location:

• In person