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Added 4 mins ago
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Alcon

Associate I, Customer Service (Bilingual)

Mississauga, ON, Canada

Pay: $25 to $40.75 CAD / hour
Job type: Full-time
Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Associate supporting Customer Service for Alcon, you will be trusted to enhance the customer experience by delivering purposeful and thoughtful approaches to customer problems with clear, consistent communication at our Mississauga office. This is a 16-month contract position with the potential to extend. In this role, a typical day will include:

Accurately and efficiently process, release, and track orders in all available platforms.
Remain current on all products, processes, policies, and procedures.
Collaborate with Customers and internal partners to answer questions on product availability, ETA, and to resolve complex inquiries.
Effectively use multiple tools and resources to resolve inquiries within our defined service standards
Take a proactive role in identifying and reporting areas of continuing client concerns (trends) and make recommendations to help develop and implement strategies to resolve the issues to improve the service experience.
Identify and escalate specific technical trends and problems to highlight training needs and process gaps.
Recommend resolutions to issues and initiate within guidelines.

WHAT YOU'LL BRING TO ALCON:

Education Minimum: Secondary School Diploma, Preferred Bachelor’s Degree or Post-Secondary Diploma
Excellent written and verbal communication skills and interpersonal relationship skills. Ability to interact with individuals at all levels of the organization.
Experience and curiosity to learn and work with different web-based technologies (Salesforce, EDI, ERP and Online ordering).
Excellent customer service skills with ability to negotiate and resolve demanding situations. Diligent, thorough, and detail oriented.
Critical thinking and challenging status quo.
Ability to work independently and in cross-functional team environment. Shows good judgment, understands departmental guidelines, and can effectively communicate to business while still maintaining a spirit of collaboration and partnership with stakeholders.
Adapts to change and strives for continuous improvement.
Bilingualism, advanced written and verbal communication in English and French required.
Computer/System Requirements: Proficient in all MS Office Suite with preferred knowledge of ERP, Salesforce, and EDI. Ability and willingness to learn new computer systems and software.
Must have flexibility to work between the hours of 8 AM – 6 PM local time. (Exact schedule may differ within these hours.)

Salary Range: $25.00 – $40.75 CAD per hour. Actual compensation will be based on skills, experience, and qualifications. This is a replacement position.

HOW YOU CAN THRIVE AT ALCON:

Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
Grow your career in a highly collaborative and diverse environment.
Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

Alcon Careers

See your impact at alcon.com.careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.

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More about this job

Responsibilities

The associate will process and track customer orders while collaborating with internal teams to resolve product inquiries and service issues. They are responsible for identifying service trends and escalating technical problems to improve the overall customer experience.

Requirements

Candidates must possess a secondary school diploma, with a bachelor's degree or post-secondary diploma preferred. Proficiency in English and French is required, along with strong communication skills and experience with web-based technologies like Salesforce and ERP.

Skills

Customer service
Bilingualism
Communication
Interpersonal skills
Salesforce
ERP
EDI
Order processing
Problem solving
Critical thinking
Detail oriented
Collaboration
MS Office Suite
Technical troubleshooting
Negotiation

Benefits

Health insurance
Life insurance
Retirement plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Salesforce
ERP
EDI
Order Processing
MS Office Suite
Technical Support
Data Analysis
Communication
Problem Resolution
Contract Position
Eye Care
Logistics
Process Improvement

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