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Added 3 mins ago
Senior Sales Rep
DMC Recruitment Group
Vancouver, BC
Full-time
This is an opportunity to join a well-established industry leader with strong operational support, an excellent reputation in the market, and a large existing customer base - while still…
Added 3 mins ago
Corporate Accountant
Oppy
Coquitlam, BC
Full-time
…various factors including location, job-related skills, relevant experience, education, formal training, and internal…
Added 4 mins ago
Manager, Varsity Operations
University of British Columbia
Vancouver, BC · UBCV | War Memorial Gymnasium (MGYM)
$8,087.08 to $12,117.08 CAD / month
Full-time
…employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and…
Added 4 mins ago
Personal Banking Associate Trainee (Full time)- Montreal, Henri-Bourassa
TD
Montreal, QC
Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 4 mins ago
Sales Associate
EssilorLuxottica Group
Ottawa, ON · Kanata, ON
Passion for Customer Service: Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key.
Added 4 mins ago
Sales Associate
EssilorLuxottica Group
Sarnia, ON
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales…
Added 4 mins ago
Sales Associate
EssilorLuxottica Group
Cambridge, ON
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales…
Added 4 mins ago
Sales Representative
IKO North America
ON · Home Office - Ontario
Full-time
IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has…
Added 18 mins ago
Spécialiste en applications cliniques – Échographie (bilingue français-anglais)
GE HEALTHCARE
Remote, Canada
Other · Remote
…lifecycle. This role combines clinical expertise, education, customer success, and technical consultation to support product demonstrations, customer training, and post-installation…
Added 34 mins ago
Directeur(trice) expérience client
The Home Depot Canada
Boisbriand, QC
Full-time
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service,…
Added 34 mins ago
Production Team Leader
Manufacturing Job Site
Alliston, ON
Internship
We are currently seeking a motivated Production Team Leader to join our Production Department and take responsibility in varied duties as follows:
Added 34 mins ago
Workplace Experience Curator
Raise
Calgary, AB
Full-time
Raise is currently hiring a Workplace Experience Curator on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 49 mins ago
Senior Product Manager, Accounting
Jobgether
Canada
Full-time
Maintain a strong customer focus by regularly engaging with users, incorporating their feedback into product decisions, and using customer experience alongside data to guide priorities.
Added 49 mins ago
Part Time Tailor
Tailored Brands
Lethbridge, AB
…they look by providing a convenient, one-of-a-kind shopping experience tailored personally to each customer’s lifestyle. If you want to make a difference, be part of a great team and grow,…
Added 49 mins ago
Senior Expeditor
Worley
Edmonton, AB
Full-time
Worley is a leader in industrial construction in Alberta and western Canada. Our employees enjoy exciting careers in fabrication, modularization, field installation, and professional…
Added 49 mins ago
Beauty Advisor - Mac Cosmetics - Oncall/Freelance -Tsawwassen Mills
Estée Lauder Companies
Delta, BC
Full-time
While certification in makeup artistry and/or prior retail makeup experience is desirable, we also welcome applicants with beginner-level expertise. Additionally, expertise in fragrance,…
Added 49 mins ago
Beauty Advisor - Mac Cosmetics - Oncall/Freelance -Tsawwassen Mills
Estée Lauder Companies
Delta, BC
Full-time
While certification in makeup artistry and/or prior retail makeup experience is desirable, we also welcome applicants with beginner-level expertise. Additionally, expertise in fragrance,…
Added 49 mins ago
Senior Receptionist
Fluor
Calgary, AB
Full-time
The Senior Front Receptionist serves as the face of the Calgary office, ensuring a professional, secure, and welcoming experience for all employees, clients, contractors, and visitors while…
Added 49 mins ago
Principal Cloud & AI Apps Solution Engineer
Microsoft
Toronto, ON
Full-time
…deepen your AI and application expertise, grow business and customer acumen, and expand your impact as a technical leader who leads through…
Added 49 mins ago
Retail Sales Supervisor
Staples Canada
Cambridge, ON
Full-time
As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will…
Added 1 hour ago
Food & Beverage Supervisor (Evening) I Full Time | Valhalla Hotel & Conference Centre
Silver Hotel Group
Winnipeg, MB
Full-time
…Bay, ON. The Food & Beverage Supervisor is a detail-oriented leader focused on providing creating outstanding guest experiences and exceptional guest service in the Food & Beverage Outlets…
Added 1 hour ago
Manager, Varsity Operations
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
…employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and…
Added 1 hour ago
Store Manager (St. Laurent Centre)
JACK & JONES
Ottawa, ON
Full-time
…not just running a store - you're driving a culture. You’re a leader, a coach, and the heartbeat of the customer and team experience. You set the tone, empower your team, and ensure every…
Added 1 hour ago
Cost Estimator
Omega Tool Corp
Windsor, ON · Greater Windsor Metropolitan Area
Full-time
Company Description Omega Tool Corp is a global leader in engineering, manufacturing, and production solutions for plastic products, serving world-class OEM and Tier 1 clients for over 40…
Added 1 hour ago
Health Access Specialist - FT - Day - Patient Access Services Hamilton NJ
Capital Health (US)
Hamilton, ON
Full-time
Experience: Six months in a Health Access Rep role at Capital Health required. Additionally, one year experience in a healthcare setting or one year customer service experience with medical…

Alcon

Associate I, Customer Service (Bilingual)

Mississauga, ON, Canada

Pay: $25 to $40.75 CAD / hour
Job type: Full-time
Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Associate supporting Customer Service for Alcon, you will be trusted to enhance the customer experience by delivering purposeful and thoughtful approaches to customer problems with clear, consistent communication at our Mississauga office. This is a 16-month contract position with the potential to extend. In this role, a typical day will include:

Accurately and efficiently process, release, and track orders in all available platforms.
Remain current on all products, processes, policies, and procedures.
Collaborate with Customers and internal partners to answer questions on product availability, ETA, and to resolve complex inquiries.
Effectively use multiple tools and resources to resolve inquiries within our defined service standards
Take a proactive role in identifying and reporting areas of continuing client concerns (trends) and make recommendations to help develop and implement strategies to resolve the issues to improve the service experience.
Identify and escalate specific technical trends and problems to highlight training needs and process gaps.
Recommend resolutions to issues and initiate within guidelines.

WHAT YOU'LL BRING TO ALCON:

Education Minimum: Secondary School Diploma, Preferred Bachelor’s Degree or Post-Secondary Diploma
Excellent written and verbal communication skills and interpersonal relationship skills. Ability to interact with individuals at all levels of the organization.
Experience and curiosity to learn and work with different web-based technologies (Salesforce, EDI, ERP and Online ordering).
Excellent customer service skills with ability to negotiate and resolve demanding situations. Diligent, thorough, and detail oriented.
Critical thinking and challenging status quo.
Ability to work independently and in cross-functional team environment. Shows good judgment, understands departmental guidelines, and can effectively communicate to business while still maintaining a spirit of collaboration and partnership with stakeholders.
Adapts to change and strives for continuous improvement.
Bilingualism, advanced written and verbal communication in English and French required.
Computer/System Requirements: Proficient in all MS Office Suite with preferred knowledge of ERP, Salesforce, and EDI. Ability and willingness to learn new computer systems and software.
Must have flexibility to work between the hours of 8 AM – 6 PM local time. (Exact schedule may differ within these hours.)

Salary Range: $25.00 – $40.75 CAD per hour. Actual compensation will be based on skills, experience, and qualifications. This is a replacement position.

HOW YOU CAN THRIVE AT ALCON:

Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
Grow your career in a highly collaborative and diverse environment.
Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

Alcon Careers

See your impact at alcon.com.careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.

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More about this job

Responsibilities

The associate will process and track customer orders while collaborating with internal teams to resolve product inquiries and service issues. They are responsible for identifying service trends and escalating technical problems to improve the overall customer experience.

Requirements

Candidates must possess a secondary school diploma, with a bachelor's degree or post-secondary diploma preferred. Proficiency in English and French is required, along with strong communication skills and experience with web-based technologies like Salesforce and ERP.

Skills

Customer service
Bilingualism
Communication
Interpersonal skills
Salesforce
ERP
EDI
Order processing
Problem solving
Critical thinking
Detail oriented
Collaboration
MS Office Suite
Technical troubleshooting
Negotiation

Benefits

Health insurance
Life insurance
Retirement plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Salesforce
ERP
EDI
Order Processing
MS Office Suite
Technical Support
Data Analysis
Communication
Problem Resolution
Contract Position
Eye Care
Logistics
Process Improvement

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