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Added 35 mins ago
Assistant Manager in Training
The TJX Companies, Inc.
Windsor, ON
Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 1 hour ago
Sr. Production Associate
Avantor
Sidney, BC · CAN-BC Sidney
Full-time
Seastar Chemicals, an Avantor company, is seeking a Sr. Production Associate to join our Production team in Sidney, BC. In this hands-on role, you'll support the safe production, handling,…
Added 4 hours ago
Assistant Store Manager Winners Homesense Abbotsford Power Centre
The TJX Companies, Inc.
Abbotsford, BC
Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 5 hours ago
Operations Associate
Merit for Apprenticeship
ON · Ontario, Canada
Full-time
You report directly to our Operations Manager and work alongside our field crews, technical designer and office team. Our Operations Manager owns the schedule, project management and…
Added 5 hours ago
Centre Technician – Carpentry
Lethbridge Polytechnic
Lethbridge, AB
Full-time
…supplies and materials. This position reports directly to the Associate Dean, Centre for Trades and…
Added 8 hours ago
Assistant Store Manager Winners Homesense Cambie & 7th Ave
The TJX Companies, Inc.
Vancouver, BC
Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 8 hours ago
Culinary Specialist 12-18 Month Contract
Sysco
Vancouver, BC · Sysco Vancouver
Full-time
Coordinate kitchen logistics in support of internal/external culinary events.
Added 9 hours ago
Associate, Distribution Support, Retail
BMO
Calgary, AB · Toronto, ON
Full-time
Support onsite sales team needs at the office, including printing, shipping sales materials, managing physical collateral, and ensuring readiness for meetings and client engagements.
Added 10 hours ago
Automotive Technical Coordinator - 24 Month Contract/Acting
Toyota Motor Corporation
Kamloops, BC · Toyota Canada Inc - Head Office
Full-time
Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and…
Added 10 hours ago
Warehouse Associate
Grimco Canada Inc.
Toronto, ON
$19 to $21 CAD / hour
Full-time
Computer literate: Printing Tickets, Shipping Software, MS Office Suite, Internet Navigation, and ERP system experience.
Added 10 hours ago
Red Seal Parts Technician (Warehouseperson)
Glencore Canada
Elkford, BC
Full-time
Experience with Microsoft Office Suite® including Dynamics AX will be considered a strong asset
Added 11 hours ago
(CAN) Directs Store Delivery Associate
Walmart Canada
Surrey, BC
Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 11 hours ago
Red Seal Parts Technician (Warehouseperson)
Elk Valley Resources
Elkford, BC
Full-time
Experience with Microsoft Office Suite® including Dynamics AX will be considered a strong asset
Added 11 hours ago
Sales Consultant
Sysco
Vancouver, BC · Sysco Vancouver
Full-time
…learning • Sysco product discounts • Preferred vendor discounts • Associate Resource…
Added 14 hours ago
Warehouse Associate – Scarborough – Toronto – Canada
Laparkan Shipping Suriname
Toronto, ON · Scarborough, ON
Full-time
We are seeking a reliable and hardworking Warehouse Associate to support daily warehouse operations in our fast-paced logistics environment. The ideal candidate is detail-oriented,…
Added 14 hours ago
40024: Operations Associate
FedEx Freight
Ottawa, ON
Full-time
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
Added 15 hours ago
Facilities and Building Services Clerk (Part-time)
The University of British Columbia
Vancouver, BC
$30.14 to $31.68 CAD / hour
Part-time
…administrative support for the Facilities and Building Services office. The areas of responsibility and duties range from complex to routine, including but not limited to updating and…
Added 17 hours ago
(CAN) Claims Associate PT
Walmart Canada
Vancouver, BC
Full-time
Provides support to the Office Support Associate and Directs Store Delivery Associate when needed.
Added 17 hours ago
Facilities and Building Services Clerk (Part-time)
University of British Columbia
Vancouver, BC
$30.14 to $31.68 CAD / hour
Part-time
…administrative support for the Facilities and Building Services office. The areas of responsibility and duties range from complex to routine, including but not limited to updating and…
Added 17 hours ago
Warehouse Associate [AM]
HelloFresh
Abbotsford, BC
As a Warehouse Associate I, you will establish and follow best practices and procedures for product receiving, picking, sorting, counting, and shipping in accordance with weekly sales…
Added 18 hours ago
Furniture Parts Associate
Leons Furniture Limited
Mississauga, ON
$19 to $21 CAD / hour
Contract
Added 19 hours ago
Omni Stockist - Oakridge, Vancouver
Fendi
Vancouver, BC
Full-time
Associate degree or equivalent experience a plus
Added 19 hours ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
Full-time
BrandActive specializes in the financial analysis, strategy, and logistics of rebrand implementation. Since 1998, we’ve helped many of the world’s most valuable brands plan, budget, and…
Added 19 hours ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
$100,000 to $150,000 CAD / year
Full-time
BrandActive specializes in the financial analysis, strategy, and logistics of rebrand implementation. Since 1998, we’ve helped many of the world’s most valuable brands plan, budget, and…
Added 20 hours ago
Yard Associate
Sunbelt Rentals, Inc.
Vernon, BC
Full-time
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Yard Associate / Yard Worker.

Alcon

Associate I, Customer Service (Bilingual)

Mississauga, ON, Canada

Pay: $25 to $40.75 CAD / hour
Job type: Full-time
Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Associate supporting Customer Service for Alcon, you will be trusted to enhance the customer experience by delivering purposeful and thoughtful approaches to customer problems with clear, consistent communication at our Mississauga office. This is a 16-month contract position with the potential to extend. In this role, a typical day will include:

Accurately and efficiently process, release, and track orders in all available platforms.
Remain current on all products, processes, policies, and procedures.
Collaborate with Customers and internal partners to answer questions on product availability, ETA, and to resolve complex inquiries.
Effectively use multiple tools and resources to resolve inquiries within our defined service standards
Take a proactive role in identifying and reporting areas of continuing client concerns (trends) and make recommendations to help develop and implement strategies to resolve the issues to improve the service experience.
Identify and escalate specific technical trends and problems to highlight training needs and process gaps.
Recommend resolutions to issues and initiate within guidelines.

WHAT YOU'LL BRING TO ALCON:

Education Minimum: Secondary School Diploma, Preferred Bachelor’s Degree or Post-Secondary Diploma
Excellent written and verbal communication skills and interpersonal relationship skills. Ability to interact with individuals at all levels of the organization.
Experience and curiosity to learn and work with different web-based technologies (Salesforce, EDI, ERP and Online ordering).
Excellent customer service skills with ability to negotiate and resolve demanding situations. Diligent, thorough, and detail oriented.
Critical thinking and challenging status quo.
Ability to work independently and in cross-functional team environment. Shows good judgment, understands departmental guidelines, and can effectively communicate to business while still maintaining a spirit of collaboration and partnership with stakeholders.
Adapts to change and strives for continuous improvement.
Bilingualism, advanced written and verbal communication in English and French required.
Computer/System Requirements: Proficient in all MS Office Suite with preferred knowledge of ERP, Salesforce, and EDI. Ability and willingness to learn new computer systems and software.
Must have flexibility to work between the hours of 8 AM – 6 PM local time. (Exact schedule may differ within these hours.)

Salary Range: $25.00 – $40.75 CAD per hour. Actual compensation will be based on skills, experience, and qualifications. This is a replacement position.

HOW YOU CAN THRIVE AT ALCON:

Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
Grow your career in a highly collaborative and diverse environment.
Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

Alcon Careers

See your impact at alcon.com.careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.

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More about this job

Responsibilities

The associate will process and track customer orders while collaborating with internal teams to resolve product inquiries and service issues. They are responsible for identifying service trends and escalating technical problems to improve the overall customer experience.

Requirements

Candidates must possess a secondary school diploma, with a bachelor's degree or post-secondary diploma preferred. Proficiency in English and French is required, along with strong communication skills and experience with web-based technologies like Salesforce and ERP.

Skills

Customer service
Bilingualism
Communication
Interpersonal skills
Salesforce
ERP
EDI
Order processing
Problem solving
Critical thinking
Detail oriented
Collaboration
MS Office Suite
Technical troubleshooting
Negotiation

Benefits

Health insurance
Life insurance
Retirement plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Salesforce
ERP
EDI
Order Processing
MS Office Suite
Technical Support
Data Analysis
Communication
Problem Resolution
Contract Position
Eye Care
Logistics
Process Improvement

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