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Jobs in Canada

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Added 13 mins ago
Relationship Manager, Business Markets Intern
Royal Bank of Canada
Peterborough, ON
Full-time
Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted
Added 27 mins ago
Architectural Contract Administrator
TalentSphere Staffing Solutions
Ottawa, ON
Contract
On-Site Leadership: Take charge of site visits and work closely with construction managers, contractors, sub-contractors, and client representatives to keep projects on track and moving…
Added 28 mins ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
Full-time
…there, we translate those insights into strategies and practical solutions, from system-wide frameworks for large, multi-site organizations to more detailed recommendations for individual…
Added 55 mins ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
$100,000 to $150,000 CAD / year
Full-time
…there, we translate those insights into strategies and practical solutions, from system-wide frameworks for large, multi-site organizations to more detailed recommendations for individual…
Added 56 mins ago
Project Manager - Equipment
Trane Technologies
London, ON
Full-time
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the…
Added 1 hour ago
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
Full-time
…and maintain dashboards, reports, data models and analytical solutions using Microsoft Fabric, Power BI and related Azure/cloud analytics…
Added 1 hour ago
Director, Canadian Banking Controller
CIBC
Toronto, ON
Full-time
Reporting to the Associate Vice President, Banking, Wealth and Corporate Controller, the Director, Canadian Banking Controller (the “Controller”) plays a key role in supporting the Canadian…
Added 2 hours ago
Intelligent Grid Solutions Intern
TRC Companies, Inc.
Calgary, AB
Part-time
…combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security…
Added 2 hours ago
Systems Engineer - Managed Services
Exchange Technology Services Inc.
Winnipeg, MB
The Systems Engineer is responsible for the successful delivery of cloud-based solutions and infrastructure projects, with a key focus on Microsoft Azure and Microsoft 365 (Office 365)…
Added 2 hours ago
Financial Associate (RR licensed) CIBC Wood Gundy
CIBC
Toronto, ON
Full-time
As a Financial Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You will directly engage with…
Added 3 hours ago
Warehouse Associate - Brampton, ON (On-site)
Victaulic
Toronto, ON · Greater Toronto Area, Canada
Full-time
Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex…
Added 4 hours ago
Financial Services Associate - Full Time - 15 Month Contract
Meridian Credit Union
Hamilton, ON
$60,000 to $64,000 CAD / year
Full-time
As Financial Services Associate (15-Month Contract):
Added 4 hours ago
Senior Director, Clinical Operations
Sitero LLC
Mississauga, ON
Full-time
Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus…
Added 4 hours ago
Senior Manager, Supply Chain Management
Walmart Canada
Mississauga, ON
Full-time
Additionally, this role supports system solutions for new features and platform transitions, working with product and engineering teams to address critical business issues such as…
Added 4 hours ago
Community Associate, L'Avenue (Montreal)
WeWork
Montreal, QC · L'Avenue
Full-time
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that…
Added 5 hours ago
Indirect Tax Associate, Intermediate
KINGSTON ROSS PASNAK LLP
Edmonton, AB
Full-time
Added 5 hours ago
Accounts Receivable Associate- Part-Time-Temporary
RBGlobal
Mississauga, ON
Part-time
…posting receipts. The primary mandate for the Accounts Receivable Associate will be to ensure outstanding receivables remain within company targets, and that appropriate accounts receivable…
Added 5 hours ago
Associate, Corporate Banking
CIBC
Toronto, ON
Full-time
Corporate Banking is seeking a high-performing Associate to join a dynamic team supporting both Strategic Initiatives and Balance Sheet & Credit Portfolio Optimization. Reporting jointly to…
Added 5 hours ago
Financial Associate (RR Licensed) Wood Gundy
CIBC
Vancouver, BC
Full-time
As a Financial Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You will directly engage with…
Added 5 hours ago
Seasonal Retail Sales Associate, Royalty Crossing
Jobbe
Charlottetown, PE
Temporary
As a Sales Associate, you’ll be an expert in all things tech
Added 5 hours ago
Warehouse associate
Jobbe
Dartmouth, NS
Full-time
…be just the place for you! We're looking for a new Warehouse Associate to join our Dartmouth, Nova Scotia team. In this role, you’ll be responsible for receiving, labeling, and storing…
Added 5 hours ago
Director, Data Engineering, International Banking, Toronto, Mexico, Colombia, Peru
Scotiabank
Toronto, ON
Added 6 hours ago
Corporate Action Analyst
Swoon
Toronto, ON
Contract
Associate of Corporate Actions, this role requires an Independent, self-motivated individual that will provide daily Corporate Actions support of Firm Trading and Equity Finance accounts.…
Added 6 hours ago
Weekend Light Duty Cleaner
FirstService Residential Canada
Burlington, ON
Full-time
Ability to operate and use janitorial tools, equipment, and supplies such as floor buffers, vacuum cleaners, and cleaning compounds and solutions
Added 6 hours ago
Light Duty Cleaner
FirstService Residential Canada
Mississauga, ON
Full-time
Ability to operate and use janitorial tools, equipment, and supplies such as floor buffers, vacuum cleaners, and cleaning compounds and solutions

Alcon

Associate I, Customer Service (Bilingual)

Mississauga, ON, Canada

Pay: $25 to $40.75 CAD / hour
Job type: Full-time
Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Associate supporting Customer Service for Alcon, you will be trusted to enhance the customer experience by delivering purposeful and thoughtful approaches to customer problems with clear, consistent communication at our Mississauga office. This is a 16-month contract position with the potential to extend. In this role, a typical day will include:

Accurately and efficiently process, release, and track orders in all available platforms.
Remain current on all products, processes, policies, and procedures.
Collaborate with Customers and internal partners to answer questions on product availability, ETA, and to resolve complex inquiries.
Effectively use multiple tools and resources to resolve inquiries within our defined service standards
Take a proactive role in identifying and reporting areas of continuing client concerns (trends) and make recommendations to help develop and implement strategies to resolve the issues to improve the service experience.
Identify and escalate specific technical trends and problems to highlight training needs and process gaps.
Recommend resolutions to issues and initiate within guidelines.

WHAT YOU'LL BRING TO ALCON:

Education Minimum: Secondary School Diploma, Preferred Bachelor’s Degree or Post-Secondary Diploma
Excellent written and verbal communication skills and interpersonal relationship skills. Ability to interact with individuals at all levels of the organization.
Experience and curiosity to learn and work with different web-based technologies (Salesforce, EDI, ERP and Online ordering).
Excellent customer service skills with ability to negotiate and resolve demanding situations. Diligent, thorough, and detail oriented.
Critical thinking and challenging status quo.
Ability to work independently and in cross-functional team environment. Shows good judgment, understands departmental guidelines, and can effectively communicate to business while still maintaining a spirit of collaboration and partnership with stakeholders.
Adapts to change and strives for continuous improvement.
Bilingualism, advanced written and verbal communication in English and French required.
Computer/System Requirements: Proficient in all MS Office Suite with preferred knowledge of ERP, Salesforce, and EDI. Ability and willingness to learn new computer systems and software.
Must have flexibility to work between the hours of 8 AM – 6 PM local time. (Exact schedule may differ within these hours.)

Salary Range: $25.00 – $40.75 CAD per hour. Actual compensation will be based on skills, experience, and qualifications. This is a replacement position.

HOW YOU CAN THRIVE AT ALCON:

Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
Grow your career in a highly collaborative and diverse environment.
Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

Alcon Careers

See your impact at alcon.com.careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.

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More about this job

Responsibilities

The associate will process and track customer orders while collaborating with internal teams to resolve product inquiries and service issues. They are responsible for identifying service trends and escalating technical problems to improve the overall customer experience.

Requirements

Candidates must possess a secondary school diploma, with a bachelor's degree or post-secondary diploma preferred. Proficiency in English and French is required, along with strong communication skills and experience with web-based technologies like Salesforce and ERP.

Skills

Customer service
Bilingualism
Communication
Interpersonal skills
Salesforce
ERP
EDI
Order processing
Problem solving
Critical thinking
Detail oriented
Collaboration
MS Office Suite
Technical troubleshooting
Negotiation

Benefits

Health insurance
Life insurance
Retirement plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Salesforce
ERP
EDI
Order Processing
MS Office Suite
Technical Support
Data Analysis
Communication
Problem Resolution
Contract Position
Eye Care
Logistics
Process Improvement

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