Sales Lead

Company Description The ALDO Group, founded in 1972, is a global fashion retailer specializing in stylish, high-quality, and accessible footwear and accessories. From its head office in Montreal, the company operates over 1,500 stores worldwide under banners including ALDO and Call It Spring. ALDO is driven by values that promote love, confidence, and belonging, with a strong commitment to diversity, inclusion, and social responsibility. The company is also a leader in environmental sustainability, having become the first fashion footwear and accessories company to be certified climate neutral in 2018 and continuing to advance its sustainability initiatives. Team members join a culture focused on innovation, style, and making a positive impact.
Role Description The Sales Lead is a full-time, on-site role based in Winnipeg, MB, responsible for driving sales performance and delivering an exceptional customer experience on the sales floor. This role oversees daily store operations related to sales, including guiding team members in meeting targets, supporting visual merchandising standards, and ensuring that service aligns with ALDO’s brand and values. The Sales Lead actively engages with customers, identifies their needs, and recommends products that reflect current fashion trends and individual preferences. Day-to-day tasks include coaching and training team members, monitoring key performance indicators, handling customer issues professionally, and collaborating with store management on staffing, scheduling, and promotional activities. The Sales Lead also helps maintain a clean, safe, and inclusive environment and contributes to a culture of accountability, teamwork, and sustainability.
Qualifications

• Strong Communication skills, including clear verbal interaction and effective listening, with the ability to engage diverse customers and team members.
• Proven Customer Service skills, demonstrating empathy, problem-solving, and a commitment to creating positive, inclusive shopping experiences.
• Demonstrated Sales skills, including meeting or exceeding targets, product knowledge, and the ability to use selling techniques to drive results.
• Experience in Training and Sales Management, with the ability to coach, motivate, and support team members to improve performance.
• Previous retail or fashion industry experience, preferably in footwear or accessories, is an asset.
• Strong organizational and time-management abilities, with attention to detail and reliability in an on-site environment.
• Comfort working evenings, weekends, and holidays as needed in a fast-paced retail setting.
• High school diploma or equivalent; post-secondary education in business, fashion, or a related field is an advantage.