Find work in Canada.

524,894 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
CP
Senior Research Analyst
Corealis Pharma Inc.
Laval, QC
- Full-time
We are seeking a Senior Research Analyst to lead analytical development and support GMP laboratory operations. This role combines scientific expertise, project leadership, and team…
Added 13 mins ago
Facilities Project Manager
Give and Go Prepared Foods
Toronto, ON
Give & Go Prepared Foods is seeking a Facilities Project Manager to lead corporate facilities maintenance engineering across our manufacturing, storage, and office locations.
Added 13 mins ago
Senior Electrical Manager
Give and Go Prepared Foods
Toronto, ON
…ensuring regulatory compliance. The successful candidate will lead electrical engineering initiatives, support capital project execution, and drive continuous improvement in electrical…
Added 43 mins ago
RU
Technology M&A Due Diligence Manager
RSM US LLP
Toronto, ON
- Full-time
Lead client-facing meetings, manage project timelines and deliverables, and oversee budget adherence
Added 58 mins ago
VE
Estimator
VINCI Energies
Vancouver, BC
- Full-time
…varied civil construction projects. This position works with the Project Procurement team in the delivery of a total bid price for heavy civil general contracts in both conventional tender…
Added 1 hour ago
GO
Supervisor, Administrative Operations
Government of Yukon
Whitehorse, YT
- Full-time
…communications, intergovernmental relations, Indigenous relations, major project management, youth initiatives, Indigenous and scientific knowledge science and by supporting the Water Board…
Added 1 hour ago
VE
Project Coordinator
VINCI Energies
Cranbrook, BC
- Full-time
Implement the project Quality Management System by acting as lead quality coordinator
Added 1 hour ago
VE
Civil Superintendent – Infrastructure & Road Construction
VINCI Energies
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
Prepare and submit Notice of Project; participate in hazard and First Aid assessments with the Safety Department.
Added 1 hour ago
BB
Estimator
BA Blacktop Group of Companies
Vancouver, BC
- Full-time
…varied civil construction projects. This position works with the Project Procurement team in the delivery of a total bid price for heavy civil general contracts in both conventional tender…
Added 1 hour ago
BB
Civil Superintendent – Infrastructure & Road Construction
BA Blacktop Group of Companies
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
Prepare and submit Notice of Project; participate in hazard and First Aid assessments with the Safety Department.
Added 1 hour ago
BB
Project Coordinator
BA Blacktop Group of Companies
Cranbrook, BC
- Full-time
Implement the project Quality Management System by acting as lead quality coordinator
Added 1 hour ago
NB
Product Owner Regulatory Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
Product Evolution: Lead the product lifecycle by ensuring its continuous evolution, the enhancement of business capabilities, the reduction of functional debt, and, when appropriate, the…
Added 1 hour ago
CO
STRATEGIC ENTERPRISE INTEGRATION & MODERNIZATION LEAD (DATA MANAGEMENT)
City of Toronto
Toronto, ON
- Full-time
In this temporary role, reporting to the Senior Project Manager , the SEIM Lead (Data Management) will lead complex, multi-year, multi-divisional technology transformation projects for the…
Added 1 hour ago
NB
Senior Advisor Regulatory Governance
National Bank of Canada
Montreal, QC
- Full-time
Lead key activities within the prudential self-assessment program, including planning, evidence standards, quality assurance, issue management, approvals, and reporting.
Added 2 hours ago
AH
Senior Advisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…rights, discrimination & harassment complaints & investigations. Lead PHS assessments & work with teams to support corrective actions when psychosocial hazards are present. Maintain…
Added 2 hours ago
AH
Operational Clinical Informatics Lead
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Proven project management skills, including leading meetings, prioritizing work, resolving conflicts, maintaining issue lists, and managing project plans. Strong communication, follow-up,…
Added 2 hours ago
Senior Manager, Leadership Recruiting
Bain & Company
Toronto, ON
…and other talent teams. You will work with your regional LR lead to develop search strategies and leverage the LR best practice playbook for LR hiring within your remit. You will leverage…
Added 2 hours ago
Carpenter, Journeyperson
Aecon
Winnipeg, MB · MB
Integrity. We lead by example, with humility and courage.
Added 2 hours ago
Technical Solutions Development Manager, Workspace, Google Cloud
Google
Waterloo, ON
You will lead complex, multi-disciplinary projects from inception to completion, defining requirements, managing schedules, and mitigating risks. In this critical role, you will help…
Added 3 hours ago
L
Client Operations Specialist
Leads.io
Remote, Canada
- $50,000 to $57,500 CAD / year
- Full-time
- Remote
🍀 Grow smart – Our vision is to be the world leader in lead generation. We are committed to continuously growing our business while growing as individuals.
Added 5 hours ago
NS
Manager, Financial Reporting
Nova Scotia Power
Halifax, NS
- Full-time
Reporting to the Controller, you will lead a team of finance professionals responsible for delivering quarterly and annual financial reporting requirements, including financial statements,…
Added 5 hours ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
Lead the distribution asset strategy committee and provide support to various working groups.
Added 5 hours ago
A
Senior Manager, Platform Technology Partnerships
Autodesk
Vancouver, BC
- Full-time
Lead co-innovation programs. Assess partner-technology fit to inform where and how to partner
Added 5 hours ago
CC
Program Manager
Cameco Corporation
Saskatoon, SK
- Full-time
Lead, manage, and govern major uranium projects and studies, ensuring safety, quality, schedule, risk, and cost performance across the full lifecycle.
Added 5 hours ago
DM
Cybersecurity Lead
Discovery Mining Ltd
Toronto, ON
- Full-time
The Cybersecurity Lead is responsible for protecting the Company's information systems, operational technology (OT) environments, and digital assets from cyber threats. This role owns and…

Alectra Utilities

Specialist, Customer Experience & Enterprise Applications (Non-Union)

Guelph, ON, Canada
Hamilton, ON, Canada
Mississauga, ON, Canada
St. Catharines, ON, Canada
Vaughan, ON, Canada

Catharines (Vansickle), or Guelph (Southgate), Hybrid Status: This position is to fill a current vacancy Salary Grade: 15 ($101,190 - $126,488)

Apply About employer

Applications open in a new tab.

Job details

Pay: Catharines (Vansickle), or Guelph (Southgate), Hybrid Status: This position is to fill a current vacancy Salary Grade: 15 ($101,190 - $126,488)
Apply by: Nov 6, 2026
Working hours: 35 hours/ week
Posting language: English
Posted: Oct 29, 2026

Original job description

Specialist, Customer Experience & Enterprise Applications (Non-Union)
Full-time, 35 hours/ week
Location: Vaughan (Cityview), Mississauga (Derry), Hamilton (John), St. Catharines (Vansickle), or Guelph (Southgate), Hybrid
Status: This position is to fill a current vacancy
Salary Grade: 15 ($101,190 - $126,488)

At Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning. We are committed to creating a safe and inclusive workplace where everyone succeeds and has the opportunity to make a meaningful difference.

What you’ll do

Customer Service Enterprise Applications Functional Support

Provide functional support to all application users and stakeholders to ensure effective system utilization.
Develop and execute test case plans to validate system changes and enhancements.
Manage business requests and issues efficiently, ensuring timely resolution and communication of ticket lifecycle.
Oversee application changes, gather feedback, prioritize tasks, and manage communications.
Address daily production issues to minimize disruption.
Manage application release activities, including production support, ticket tracking, documentation, and stakeholder approvals.
Lead system enhancements and integrations, gather input, and support development of test plans and System Integration Testing (SIT).
Support User Acceptance Testing (UAT) and business readiness through training delivery.
Research and evaluate technologies to enhance operational effectiveness and improve customer experience.
Identify opportunities to streamline processes and maximize customer satisfaction.

Collaboration and Stakeholder Engagement

Collaborate with Meter to Cash business teams, IT, and Regulatory to understand utility-specific processes and drive data-driven decision-making.
Act as a liaison between business users and technology teams to ensure business needs are met.
Identify opportunities to enhance customer satisfaction by improving enterprise applications.
Work with cross-functional teams to provide optimal solutions for meter-to-cash and customer experience activities.
Serve as a functional advisor supporting project planning, system design, and implementation efforts.

Data, Reporting, and Analysis

Evaluate the accuracy and integrity of application data, support resolution of discrepancies, and enhance applications.
Support the preparation and analysis of operational reports related to application changes or routine activities.
Create, run, and analyze ad hoc queries and reports based on business inquiries.
Understand utility data systems to support decision-making through testing and process recommendations.

Training and Documentation

Develop training materials, job aids, and user documentation for Customer Service enterprise applications.
Provide coaching and documentation for smooth transitions with new systems and enhancements.

Compliance and Process Improvement

Ensure adherence to regulatory, legislative, and Health & Safety policies and standards.
Advocate for stakeholders in developing functional processes related to enterprise applications.
Stay current with emerging technologies and recommend improvements for customer experience activities.
Implement enhancements to policies, procedures, and workflows to drive operational efficiency.

Corporate Values and Conduct: Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.

Other Duties: Perform additional tasks as assigned to support operational objectives

Who you are

Education & Technical Knowledge

Post-secondary education in business, technology, or a related discipline.
Understanding of utility business processes including billing, customer service, collections, payment processing, smart meter data, and rate calculation.
Knowledge of utility operational KPIs and daily business processes.
Familiarity with data governance, analytics, and reporting tools.
Advanced knowledge of CIS Applications, Settlement Systems, and OEB Regulation.
Preferred understanding of CC&B table structures and SQL.
Preferred understanding of SEW System.
Experience in test case development and execution preferred.
Knowledge of testing tools is an asset.
Experience with JD Edwards is an asset.
Proficiency in Microsoft Office applications.

Experience

Minimum of 5 years in the industry, focusing on system development, support, and process optimization.

Skills/Abilities/Competencies

Proven ability to lead teams, motivate, and drive change across various levels.
Strong analytical and problem-solving skills for developing innovative solutions.
Ability to plan, prioritize, and execute multiple projects and initiatives within timelines.
Ability to build and maintain collaborative relationships with stakeholders.
Excellent written and verbal communication skills for clear, concise information delivery.
Critical thinking skills to identify issues and provide strategic solutions.
Solid understanding of testing, defect management, and system integrations.

Where you will work

Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.

Ready to Apply?

If this opportunity aligns with your aspirations and excites you, we encourage you to apply! Simply click the apply button to submit your resume and take the next step in in energizing your future within Alectra

*Due to the high volume of applications, we are unable to accept resumes via email. To be considered an internal applicant, you MUST apply via Dayforce using your Alectra email address.

New! Explore Our Internal Talent Hub

At Alectra, we are committed to supporting you energize a brighter future. We encourage all employees interested in applying for internal positions to take advantage of the resources available in our Internal Talent Hub. Here, you can find valuable tools and information, including:

Resume Tips: Learn how to craft a strong and effective resume that highlights your skills and experiences.
Interview Preparation: Access guidelines and best practices to help you prepare for your interviews with confidence.
Internal Hiring Practices: Gain insight into our internal hiring processes and understand how you can leverage your current role and achievements to advance your career within Alectra.

To explore these resources and more, please visit Talent Resources Hub.

Supporting Every Employee’s Journey

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation for a disability during the process, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.

Thank you for your interest in advancing your career with us. While we value all internal applicants, not every candidate will be selected for an interview. However, we are committed to keeping you informed and will provide feedback at some point during the hiring process.

Use of Artificial Intelligence (AI) in Recruitment

At Alectra, we’re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.

Your unique contributions matter, thank you for continuing to energize a brighter future.

Apply About employer

More about this job

Responsibilities

Provide functional support for enterprise applications, manage system enhancements, and ensure effective utilization through testing and stakeholder collaboration. Develop training materials, analyze operational data, and drive process improvements to enhance customer satisfaction.

Requirements

Requires post-secondary education in business or technology and at least 5 years of industry experience in system development and support. Candidates must possess advanced knowledge of utility-specific processes, CIS applications, and strong analytical and communication skills.

Skills

Customer experience
Enterprise applications
Functional support
System integration testing
User acceptance testing
Data analysis
Reporting
Process optimization
Stakeholder engagement
Utility business processes
Billing
SQL
CIS applications
Project planning
Technical documentation
Change management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Enterprise Applications
Utility
Billing
Smart Meter Data
CIS Applications
Settlement Systems
OEB Regulation
SQL
CC&B
SEW System
JD Edwards
SIT
UAT
Data Governance
Analytics
Reporting
Process Improvement
Stakeholder Management
System Integration
Defect Management
Functional Support
Training
Documentation
Operational Efficiency
Project Planning
Business Analysis
Customer Service
Collections
Payment Processing

Report this job