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Added 9 mins ago
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Clinical Research Project Coordinator - Research Institute UNITE Team
The Hospital for Sick Children
Toronto, ON
- Full-time
We are looking to hire a full-time (1.0 FTE) Clinical Research Project Coordinator (CRPC) to join our youth and family-specific engagement in research (UNITE) team. This UNITE project is…
Added 24 mins ago
UO
Senior Web Developer
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Operational management: Takes a leadership role in the area of user trends, technical trends, and Web metrics to improve the University’s Web presence. Take responsibility for any serious…
Added 39 mins ago
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Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Toronto, ON
- Full-time
We are looking for a Lead Manager, Strategic Partnerships to lead Agoda’s Korea FI partnership strategy and execution.
Added 39 mins ago
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Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Vancouver, BC
- Full-time
We are looking for a Lead Manager, Strategic Partnerships to lead Agoda’s Korea FI partnership strategy and execution.
Added 39 mins ago
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Subcontracts Specialist
Actalent
North Vancouver, BC
- $44 to $53 CAD / hour
- Contract
Lead the prequalification and selection of bidders for subcontract packages, ensuring that prospective suppliers meet project and corporate requirements.
Added 39 mins ago
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Pi Historian Systems Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
…and user requests, and completing recurring maintenance and project work. You will balance scheduled activities with ad hoc support, work closely with an established technical team, and…
Added 39 mins ago
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Senior Electrical Engineer
Actalent
Calgary, AB
- $85 to $92 CAD / hour
- Contract
…successful candidate will work closely with major energy clients, lead the electrical scope on small to mid-sized engineering projects, and mentor junior engineers and designers. The…
Added 39 mins ago
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Ingénieur éLectrique
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Montreal, QC
- $50 to $67 CAD / hour
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We are seeking a dedicated Electrical Engineer to lead the development of electrical distribution systems for public transit depots. The role involves guiding projects from initial studies…
Added 39 mins ago
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Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
…and long-term asset value. Working closely with Operations, Technical Services, Project Delivery, Finance and Commercial, the Senior Manager establishes work priorities, allocates resources…
Added 39 mins ago
Accountant
Health Sciences North
ON · Sudbury, ON
Lead and participate in financial projects and process improvement initiatives to strengthen accounting processes, internal controls, reporting practices, operational efficiencies,…
Added 39 mins ago
Accountant
Health Sciences North
ON · Sudbury, ON
Lead and participate in financial projects and process improvement initiatives to strengthen accounting processes, internal controls, reporting practices, operational efficiencies,…
Added 55 mins ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
…and long-term asset value.Working closely with Operations, Technical Services, Project Delivery, Finance and Commercial, the Senior Manager establishes work priorities, allocates resources…
Added 1 hour ago
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Technical Expert, Engineering - Aircraft Systems Architecture, Flight Deck, Primary Avionics Systems
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- Full-time
Lead aircraft-level trade studies and provide technical leadership on design decisions affecting product configuration, safety, performance, certification, and innovation.
Added 1 hour ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Lead system enhancements and integrations, gather input, and support development of test plans and System Integration Testing (SIT).
Added 1 hour ago
DC
Senior Environmental Consultant
Dillon Consulting Limited
Ottawa, ON
- Full-time
Lead the scoping, development, and execution of environmental planning studies and managing, environmental programs including research, field work, and technical report writing.
Added 2 hours ago
A
Investor Relations Specialist - Relocate to Saudi Arabia, Permanent Expat Relocation Package
aramco
Toronto, ON
- Full-time
Lead and facilitate the crafting of investor communications with senior management and other internal stakeholders, gather and share feedback from capital markets, benchmark best practice,…
Added 2 hours ago
PB
Construction Manager
PCH Builders
Calgary, AB
- Full-time
…engineering, master's, and MBA credentials. Together, we combine technical expertise, disciplined execution, and a personal commitment to guide every project with confidence and deliver…
Added 2 hours ago
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Senior Learning Designer (Canada)
lululemon
Vancouver, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 2 hours ago
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Director - Store Design & Development (Pre Construction) – Food Restaurants Chain / Retail / Grocery– Cantonese / Mandarin - MUST have
Hays
Toronto, ON
- $155,000 to $180,000 CAD / year
- Full-time
Director - Store Design & Development (Pre Construction) -Food will lead technical due diligence and feasibility assessments for prospective grocery store locations, assess existing…
Added 2 hours ago
OT
Lead Quality Assurance Developer
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Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
The Lead Quality Assurance Engineer owns QA strategy, governance, reporting, and execution across enterprise programs. This role leads teams through integration, functional, regression,…
Added 3 hours ago
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Quality Assurance Lead
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Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next QA Lead you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities while creating happiness for our customers and each…
Added 3 hours ago
W
Senior Project Manager
Worley
Edmonton, AB
- Full-time
We are seeking an accomplished and highly effective Senior Project Manager to oversee the planning, execution, and closure of large, complex capital projects across our operations. Based in…
Added 3 hours ago
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Associate Technical Consultant
Worley
Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
The purpose of the Principal Telecommunication Engineer role shall be to serve as a technical authority designing and delivering industrial telecommunication projects across Oil & Gas,…
Added 3 hours ago
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Principal Design Engineer
Fluor
Vancouver, BC
- Full-time
The purpose of this position is to provide the essential administrative processes, technical knowledge, and direction as listed. This position has oversight of a specific area, and acts as…
Added 3 hours ago
F
Project Manager II
Fluor
Vancouver, BC
- Full-time
Requires five (5) years of experience as Project Engineer or Specialist, or a project role of significant capacity such as Project Controls Lead, Contracts Lead, etc. and three (3) years…

Alectra Utilities

Specialist, Customer Experience & Enterprise Applications (Non-Union)

Guelph, ON, Canada
Hamilton, ON, Canada
Mississauga, ON, Canada
St. Catharines, ON, Canada
Vaughan, ON, Canada

Catharines (Vansickle), or Guelph (Southgate), Hybrid Status: This position is to fill a current vacancy Salary Grade: 15 ($101,190 - $126,488)

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Job details

Pay: Catharines (Vansickle), or Guelph (Southgate), Hybrid Status: This position is to fill a current vacancy Salary Grade: 15 ($101,190 - $126,488)
Apply by: Nov 6, 2026
Working hours: 35 hours/ week
Posting language: English
Posted: Oct 29, 2026

Original job description

Specialist, Customer Experience & Enterprise Applications (Non-Union)
Full-time, 35 hours/ week
Location: Vaughan (Cityview), Mississauga (Derry), Hamilton (John), St. Catharines (Vansickle), or Guelph (Southgate), Hybrid
Status: This position is to fill a current vacancy
Salary Grade: 15 ($101,190 - $126,488)

At Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning. We are committed to creating a safe and inclusive workplace where everyone succeeds and has the opportunity to make a meaningful difference.

What you’ll do

Customer Service Enterprise Applications Functional Support

Provide functional support to all application users and stakeholders to ensure effective system utilization.
Develop and execute test case plans to validate system changes and enhancements.
Manage business requests and issues efficiently, ensuring timely resolution and communication of ticket lifecycle.
Oversee application changes, gather feedback, prioritize tasks, and manage communications.
Address daily production issues to minimize disruption.
Manage application release activities, including production support, ticket tracking, documentation, and stakeholder approvals.
Lead system enhancements and integrations, gather input, and support development of test plans and System Integration Testing (SIT).
Support User Acceptance Testing (UAT) and business readiness through training delivery.
Research and evaluate technologies to enhance operational effectiveness and improve customer experience.
Identify opportunities to streamline processes and maximize customer satisfaction.

Collaboration and Stakeholder Engagement

Collaborate with Meter to Cash business teams, IT, and Regulatory to understand utility-specific processes and drive data-driven decision-making.
Act as a liaison between business users and technology teams to ensure business needs are met.
Identify opportunities to enhance customer satisfaction by improving enterprise applications.
Work with cross-functional teams to provide optimal solutions for meter-to-cash and customer experience activities.
Serve as a functional advisor supporting project planning, system design, and implementation efforts.

Data, Reporting, and Analysis

Evaluate the accuracy and integrity of application data, support resolution of discrepancies, and enhance applications.
Support the preparation and analysis of operational reports related to application changes or routine activities.
Create, run, and analyze ad hoc queries and reports based on business inquiries.
Understand utility data systems to support decision-making through testing and process recommendations.

Training and Documentation

Develop training materials, job aids, and user documentation for Customer Service enterprise applications.
Provide coaching and documentation for smooth transitions with new systems and enhancements.

Compliance and Process Improvement

Ensure adherence to regulatory, legislative, and Health & Safety policies and standards.
Advocate for stakeholders in developing functional processes related to enterprise applications.
Stay current with emerging technologies and recommend improvements for customer experience activities.
Implement enhancements to policies, procedures, and workflows to drive operational efficiency.

Corporate Values and Conduct: Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.

Other Duties: Perform additional tasks as assigned to support operational objectives

Who you are

Education & Technical Knowledge

Post-secondary education in business, technology, or a related discipline.
Understanding of utility business processes including billing, customer service, collections, payment processing, smart meter data, and rate calculation.
Knowledge of utility operational KPIs and daily business processes.
Familiarity with data governance, analytics, and reporting tools.
Advanced knowledge of CIS Applications, Settlement Systems, and OEB Regulation.
Preferred understanding of CC&B table structures and SQL.
Preferred understanding of SEW System.
Experience in test case development and execution preferred.
Knowledge of testing tools is an asset.
Experience with JD Edwards is an asset.
Proficiency in Microsoft Office applications.

Experience

Minimum of 5 years in the industry, focusing on system development, support, and process optimization.

Skills/Abilities/Competencies

Proven ability to lead teams, motivate, and drive change across various levels.
Strong analytical and problem-solving skills for developing innovative solutions.
Ability to plan, prioritize, and execute multiple projects and initiatives within timelines.
Ability to build and maintain collaborative relationships with stakeholders.
Excellent written and verbal communication skills for clear, concise information delivery.
Critical thinking skills to identify issues and provide strategic solutions.
Solid understanding of testing, defect management, and system integrations.

Where you will work

Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.

Ready to Apply?

If this opportunity aligns with your aspirations and excites you, we encourage you to apply! Simply click the apply button to submit your resume and take the next step in in energizing your future within Alectra

*Due to the high volume of applications, we are unable to accept resumes via email. To be considered an internal applicant, you MUST apply via Dayforce using your Alectra email address.

New! Explore Our Internal Talent Hub

At Alectra, we are committed to supporting you energize a brighter future. We encourage all employees interested in applying for internal positions to take advantage of the resources available in our Internal Talent Hub. Here, you can find valuable tools and information, including:

Resume Tips: Learn how to craft a strong and effective resume that highlights your skills and experiences.
Interview Preparation: Access guidelines and best practices to help you prepare for your interviews with confidence.
Internal Hiring Practices: Gain insight into our internal hiring processes and understand how you can leverage your current role and achievements to advance your career within Alectra.

To explore these resources and more, please visit Talent Resources Hub.

Supporting Every Employee’s Journey

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation for a disability during the process, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.

Thank you for your interest in advancing your career with us. While we value all internal applicants, not every candidate will be selected for an interview. However, we are committed to keeping you informed and will provide feedback at some point during the hiring process.

Use of Artificial Intelligence (AI) in Recruitment

At Alectra, we’re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.

Your unique contributions matter, thank you for continuing to energize a brighter future.

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More about this job

Responsibilities

Provide functional support for enterprise applications, manage system enhancements, and ensure effective utilization through testing and stakeholder collaboration. Develop training materials, analyze operational data, and drive process improvements to enhance customer satisfaction.

Requirements

Requires post-secondary education in business or technology and at least 5 years of industry experience in system development and support. Candidates must possess advanced knowledge of utility-specific processes, CIS applications, and strong analytical and communication skills.

Skills

Customer experience
Enterprise applications
Functional support
System integration testing
User acceptance testing
Data analysis
Reporting
Process optimization
Stakeholder engagement
Utility business processes
Billing
SQL
CIS applications
Project planning
Technical documentation
Change management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Enterprise Applications
Utility
Billing
Smart Meter Data
CIS Applications
Settlement Systems
OEB Regulation
SQL
CC&B
SEW System
JD Edwards
SIT
UAT
Data Governance
Analytics
Reporting
Process Improvement
Stakeholder Management
System Integration
Defect Management
Functional Support
Training
Documentation
Operational Efficiency
Project Planning
Business Analysis
Customer Service
Collections
Payment Processing

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