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Added 1 hour ago
AA
Principal Product Manager
Asensean Advisory
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
…stakeholders, with clear ownership, milestones, dependencies, and release readiness. Manage scope and lead user acceptance testing and launch…
Added 1 hour ago
TP
Supervisor, Microbiology
Teva Pharmaceuticals
Toronto, ON
- Full-time
We are seeking an experienced Microbiology Supervisor to lead our Quality Control Microbiology Laboratory. In this role, you will oversee microbiological testing activities in support of…
Added 1 hour ago
M
RQ00829 - Product Manager - Senior
Maarut
Toronto, ON
- Contract
…features, user stories, workflow requirements, acceptance criteria, release scope, and implementation priorities for iterative delivery…
Added 1 hour ago
M
RQ00830 - Test Lead - Senior
Maarut
Toronto, ON
- Contract
…traceability, defect management, reporting, exit criteria, and release…
Added 5 hours ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 5 hours ago
C
Risk & Compliance Project Manager and Application Manager
Citi
Mississauga, ON
- Full-time
Release & Change Management: Govern change control boards (CCB) and application release schedules, ensuring all configuration changes, patches, and version upgrades maintain strict…
Added 5 hours ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 5 hours ago
HT
Designer, Development (Mechanical)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 5 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…reliable electrical systems – from concept through validation and release to manufacturing. The secret to our success is our high-performance culture and the creativity, intelligence and…
Added 5 hours ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 6 hours ago
SJ
OSP Intake Worker - Bilingual English and French
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Full-time
Added 7 hours ago
MC
Director, Supply Chain Management (Hybrid)
Merck Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Strategic Supply Chain Planning Lead is a senior individual contributor accountable for shaping and executing end-to-end supply chain planning strategies across the overall GCS clinical…
Added 7 hours ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Manage application release activities, including production support, ticket tracking, documentation, and stakeholder approvals.
Added 9 hours ago
OT
Lead Quality Assurance Developer
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
The Lead Quality Assurance Engineer owns QA strategy, governance, reporting, and execution across enterprise programs. This role leads teams through integration, functional, regression,…
Added 9 hours ago
A
Quality Assurance Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next QA Lead you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities while creating happiness for our customers and each…
Added 10 hours ago
C
Cloud Architecture and DevOps Lead – Telco Private Cloud
CGI
Toronto, ON
- Full-time
We are seeking an experienced Cloud Architecture and DevOps Lead to design and deliver a telecom grade private cloud platform. The role will lead the migration from VMware based…
Added 11 hours ago
AC
Broadcom Clarity Developer
Adastra Corporation
Markham, ON
- Other
Support platform upgrades, testing, deployments, and release management activities
Added 11 hours ago
ST
Powertrain Design Release Engineer (Engine & Propulsion Systems)
SEGULA Technologies
Windsor, ON
- Full-time
Design, develop, validate, and release propulsion system components.
Added 11 hours ago
AS
Mobile Developer (React Native)
Apex Systems
Toronto, ON
- $60 to $70 USD / hour
- Full-time
Strong leadership skills and will be able to lead up a team of 5-7 individuals; they would need to mentor their team and beyond that, they should be able to work cross functionally with UX…
Added 12 hours ago
RE
UX Lead
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Apex Legends is looking for a UX Lead to help shape and evolve the player experience across the Apex Universe at our growing locations in Los Angeles – Chatsworth, Vancouver and Madison.…
Added 12 hours ago
RE
Technical Game Designer (Gameplay Bots)
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…existing Bots systems and pushing those updates through to release, and sustaining them with post release support. You will balance performance constraints with healthy bot behaviors to…
Added 12 hours ago
Technical Game Designer (Gameplay Bots)
Electronic Arts
Vancouver, BC
…existing Bots systems and pushing those updates through to release, and sustaining them with post release support. You will balance performance constraints with healthy bot behaviors to…
Added 12 hours ago
R
IT - Specialty Developer - Senior
Raise
Toronto, ON
- Full-time
Strong understanding of source control strategies, pull request workflows, and release governance
Added 12 hours ago
S
Software Engineering LMTS
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Actively participate in the release and deployment process..
Added 12 hours ago
PV
Help Desk Analyst
Pet Valu
Markham, ON
- $50,000 to $55,000 CAD / year
- Full-time
…technologies via phone to end users. The incumbent will take the lead role in Help Desk projects in relation to system updates and the communication of process changes. They will also…

Alectra Utilities

Specialist, Customer Experience & Enterprise Applications (Non-Union)

Guelph, ON, Canada
Hamilton, ON, Canada
Mississauga, ON, Canada
St. Catharines, ON, Canada
Vaughan, ON, Canada

Catharines (Vansickle), or Guelph (Southgate), Hybrid Status: This position is to fill a current vacancy Salary Grade: 15 ($101,190 - $126,488)

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Job details

Pay: Catharines (Vansickle), or Guelph (Southgate), Hybrid Status: This position is to fill a current vacancy Salary Grade: 15 ($101,190 - $126,488)
Apply by: Nov 6, 2026
Working hours: 35 hours/ week
Posting language: English
Posted: Oct 29, 2026

Original job description

Specialist, Customer Experience & Enterprise Applications (Non-Union)
Full-time, 35 hours/ week
Location: Vaughan (Cityview), Mississauga (Derry), Hamilton (John), St. Catharines (Vansickle), or Guelph (Southgate), Hybrid
Status: This position is to fill a current vacancy
Salary Grade: 15 ($101,190 - $126,488)

At Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning. We are committed to creating a safe and inclusive workplace where everyone succeeds and has the opportunity to make a meaningful difference.

What you’ll do

Customer Service Enterprise Applications Functional Support

Provide functional support to all application users and stakeholders to ensure effective system utilization.
Develop and execute test case plans to validate system changes and enhancements.
Manage business requests and issues efficiently, ensuring timely resolution and communication of ticket lifecycle.
Oversee application changes, gather feedback, prioritize tasks, and manage communications.
Address daily production issues to minimize disruption.
Manage application release activities, including production support, ticket tracking, documentation, and stakeholder approvals.
Lead system enhancements and integrations, gather input, and support development of test plans and System Integration Testing (SIT).
Support User Acceptance Testing (UAT) and business readiness through training delivery.
Research and evaluate technologies to enhance operational effectiveness and improve customer experience.
Identify opportunities to streamline processes and maximize customer satisfaction.

Collaboration and Stakeholder Engagement

Collaborate with Meter to Cash business teams, IT, and Regulatory to understand utility-specific processes and drive data-driven decision-making.
Act as a liaison between business users and technology teams to ensure business needs are met.
Identify opportunities to enhance customer satisfaction by improving enterprise applications.
Work with cross-functional teams to provide optimal solutions for meter-to-cash and customer experience activities.
Serve as a functional advisor supporting project planning, system design, and implementation efforts.

Data, Reporting, and Analysis

Evaluate the accuracy and integrity of application data, support resolution of discrepancies, and enhance applications.
Support the preparation and analysis of operational reports related to application changes or routine activities.
Create, run, and analyze ad hoc queries and reports based on business inquiries.
Understand utility data systems to support decision-making through testing and process recommendations.

Training and Documentation

Develop training materials, job aids, and user documentation for Customer Service enterprise applications.
Provide coaching and documentation for smooth transitions with new systems and enhancements.

Compliance and Process Improvement

Ensure adherence to regulatory, legislative, and Health & Safety policies and standards.
Advocate for stakeholders in developing functional processes related to enterprise applications.
Stay current with emerging technologies and recommend improvements for customer experience activities.
Implement enhancements to policies, procedures, and workflows to drive operational efficiency.

Corporate Values and Conduct: Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.

Other Duties: Perform additional tasks as assigned to support operational objectives

Who you are

Education & Technical Knowledge

Post-secondary education in business, technology, or a related discipline.
Understanding of utility business processes including billing, customer service, collections, payment processing, smart meter data, and rate calculation.
Knowledge of utility operational KPIs and daily business processes.
Familiarity with data governance, analytics, and reporting tools.
Advanced knowledge of CIS Applications, Settlement Systems, and OEB Regulation.
Preferred understanding of CC&B table structures and SQL.
Preferred understanding of SEW System.
Experience in test case development and execution preferred.
Knowledge of testing tools is an asset.
Experience with JD Edwards is an asset.
Proficiency in Microsoft Office applications.

Experience

Minimum of 5 years in the industry, focusing on system development, support, and process optimization.

Skills/Abilities/Competencies

Proven ability to lead teams, motivate, and drive change across various levels.
Strong analytical and problem-solving skills for developing innovative solutions.
Ability to plan, prioritize, and execute multiple projects and initiatives within timelines.
Ability to build and maintain collaborative relationships with stakeholders.
Excellent written and verbal communication skills for clear, concise information delivery.
Critical thinking skills to identify issues and provide strategic solutions.
Solid understanding of testing, defect management, and system integrations.

Where you will work

Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.

Ready to Apply?

If this opportunity aligns with your aspirations and excites you, we encourage you to apply! Simply click the apply button to submit your resume and take the next step in in energizing your future within Alectra

*Due to the high volume of applications, we are unable to accept resumes via email. To be considered an internal applicant, you MUST apply via Dayforce using your Alectra email address.

New! Explore Our Internal Talent Hub

At Alectra, we are committed to supporting you energize a brighter future. We encourage all employees interested in applying for internal positions to take advantage of the resources available in our Internal Talent Hub. Here, you can find valuable tools and information, including:

Resume Tips: Learn how to craft a strong and effective resume that highlights your skills and experiences.
Interview Preparation: Access guidelines and best practices to help you prepare for your interviews with confidence.
Internal Hiring Practices: Gain insight into our internal hiring processes and understand how you can leverage your current role and achievements to advance your career within Alectra.

To explore these resources and more, please visit Talent Resources Hub.

Supporting Every Employee’s Journey

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation for a disability during the process, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.

Thank you for your interest in advancing your career with us. While we value all internal applicants, not every candidate will be selected for an interview. However, we are committed to keeping you informed and will provide feedback at some point during the hiring process.

Use of Artificial Intelligence (AI) in Recruitment

At Alectra, we’re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.

Your unique contributions matter, thank you for continuing to energize a brighter future.

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More about this job

Responsibilities

Provide functional support for enterprise applications, manage system enhancements, and ensure effective utilization through testing and stakeholder collaboration. Develop training materials, analyze operational data, and drive process improvements to enhance customer satisfaction.

Requirements

Requires post-secondary education in business or technology and at least 5 years of industry experience in system development and support. Candidates must possess advanced knowledge of utility-specific processes, CIS applications, and strong analytical and communication skills.

Skills

Customer experience
Enterprise applications
Functional support
System integration testing
User acceptance testing
Data analysis
Reporting
Process optimization
Stakeholder engagement
Utility business processes
Billing
SQL
CIS applications
Project planning
Technical documentation
Change management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Enterprise Applications
Utility
Billing
Smart Meter Data
CIS Applications
Settlement Systems
OEB Regulation
SQL
CC&B
SEW System
JD Edwards
SIT
UAT
Data Governance
Analytics
Reporting
Process Improvement
Stakeholder Management
System Integration
Defect Management
Functional Support
Training
Documentation
Operational Efficiency
Project Planning
Business Analysis
Customer Service
Collections
Payment Processing

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