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Added 20 mins ago
PV
Small Animal Veterinarian - Medical Director
P3 Veterinary Partners
Ingersoll, ON
- Full-time
P3 Pawsitive Health & Lifestyle Spending Account
Added 1 hour ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Act as a liaison between stores, corporate partners, buyers and visual director to ensure that merchandise assortments reflect the brand strategy and stock levels are appropriate to meet…
Added 3 hours ago
HW
Financial Controller
H.C. Winter Search
Brampton, ON
- Full-time
Reporting to the Director of Finance & Strategy, you will work closely with the Billing & Revenue Operations Manager and other teams to strengthen financial processes, support our US…
Added 6 hours ago
PV
Small Animal Veterinarian - Medical Director
P3 Veterinary Partners
Owen Sound, ON
- Full-time
…you live! Owen Sound Vet Clinic is searching for a Medical Director to join our experienced RVTs and incredible support staff. For the right individual, buy-in/partnership opportunities are…
Added 9 hours ago
A
Accounting assistant
Archer
Quebec, QC
- Full-time
Added 12 hours ago
AC
Director of Sales
ATS Corporation
Cambridge, ON
- Full-time
The Director of Sales role is responsible for developing the selling strategies for the company within North America and leading a team of account / territory managers for Paxiom,…
Added 14 hours ago
LF
Reporting & Analysis Manager (Financial Services)
Leons Furniture Limited
Edmonton, AB
- Full-time
Reporting to the Director of Payment Solutions, with a dotted line to the Vice President of Financial Services, this role will be critical to the continued growth and success of this…
Added 18 hours ago
AC
Director of Sales
ATS Corporation
Toronto, ON
- Full-time
The Director of Sales role is responsible for developing the selling strategies for the company within North America and leading a team of account / territory managers for Paxiom,…
Added 18 hours ago
R
VP of Marketing Operations
Revun
Vaughan, ON
- Internship
Lead demand-generation programs across paid media, organic search, content, events, partnerships, outbound support, and account-based campaigns
Added 19 hours ago
NL
Administrative Assistant, Information Technology
Nanaimo Ladysmith Public Schools - School District 68
Nanaimo, BC
- Full-time
…support our Information Technology Department. Reporting to the Director of Information Technology, you will help coordinate departmental administration, purchasing, communications and…
Added 1 day ago
TL
Freight Receivable Supervisor
Transx Ltd
Rosser, MB
- Full-time
…system for seamless operational coverage and escalate high-risk account issues to the Director. Identify operational training gaps and skill mismatches, partnering closely with your peer…
Added 1 day ago
BT
Fibre Service Technician Supervisor
Beanfield Technologies Inc.
Toronto, ON
- $35 to $39 CAD / hour
- Full-time
…Service Technician (FST) and Support teams. Reporting to the Director of Field Service, you’ll help ensure our technicians have the guidance, resources, and support they need to deliver…
Added 1 day ago
Service Account Executive - Building Automation Systems
Convergint Technologies Ltd
Calgary, AB
The Service Account Executive generates new Customer Support Program service agreements (CSPs) through the acquisition of new accounts and growth of net new service agreements in existing…
Added 1 day ago
Y
Director, Marketing Campaigns and Performance
YBC
Vancouver, BC
- $98,000 to $106,000 CAD / year
- Full-time
Position Title: Director, Marketing Campaigns and Performance
Added 1 day ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our…
Added 1 day ago
C
Director, Strategic Partnerships
Clarity
Vancouver, BC
- $200,000 to $350,000 CAD / year
- Full-time
As Director, Strategic Partnerships, you will own partner-led growth at Clarity, from first conversation to signed, producing partnerships. You will be the first dedicated hire in a…
Added 1 day ago
C
Director, Paid Media
Clarity
Vancouver, BC
- $200,000 to $240,000 CAD / year
- Full-time
As a Director, Paid Media at Clarity, you will own and accelerate our paid acquisition program. We've grown past 100,000 registered users on the back of an extremely fast scaling media…
Added 1 day ago
C
Associate Director, Institutional Sales
Clarity
Vancouver, BC
- $300,000 to $700,000 CAD / year
- Full-time
As an Associate Director, Institutional Sales at Clarity, you will help drive growth by building and expanding relationships with venture capital investors, institutions, and…
Added 1 day ago
C
Engineering Manager, Product
Clarity
Remote, Canada
- $165,000 to $275,000 CAD / year
- Full-time
- Remote
…oversight, and prioritization support that today sits with the Director. This is a player-coach role: out of the critical path on roadmap, but close enough to the work to give real…
Added 1 day ago
NS
Senior Fund Accountant
Noble Search Group Inc.
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Performing monthly general ledger and intercompany account reconciliations;
Added 1 day ago
B
Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Working with the Director, Portfolio Management Supervision, and other immediate team members, and internal partners, the successful candidate will focus on the investment suitability and…
Added 1 day ago
Senior Corporate Marketing & Communications Specialist
Century Group
New Westminster, BC
…salaries, health benefits which includes a healthcare spending account and wellness spending account, maternity leave top-up program, matching pension plan (DCPP), and the ability to…
Added 1 day ago
PF
E-Commerce Lead
Pierre Fabre Laboratories
Brossard, QC · Canada - Brossard
- Full-time
2. Strategy & Business Acceleration (Account Level)
Added 1 day ago
CM
Licensed Practical Nurse
Coast Mental Health
Maple Ridge, BC
- Part-time
Under the direction of the Program Director and Clinical Coordinator, and as a member of a multi-disciplinary team, the LPN provides a broad range of nursing functions and direct care;…
Added 1 day ago
IP
Direct Sales Representative
Intercity Packers Meat & Seafood
AB · Intercity Packers Edmonton-Alberta-ICP
- Full-time
…Representative located in Edmonton, Alberta. Reporting to the Director of Sales, the successful candidate will be accountable for driving new bulk commodity and sales…

Closed listing

Alexandra Comm Hlth Ctr

Senior IT Support Specialist

Calgary, AB, Canada

$68,000 to $80,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $68,000 to $80,000 CAD / year
Job type: Full-time
Experience: 5-8+ years of experience in an IT support, service desk, or desktop support role.
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.

Reporting to the Director of Information Technology, the Senior IT Support Specialist provides advanced technical support to end users by troubleshooting and resolving hardware, software, network, and system-related issues that cannot be resolved by Tier 1 support. This role serves as an escalation point for complex incidents, supports technology deployments, contributes to process improvement initiatives, and ensures a high level of customer satisfaction through timely and effective problem resolution.

The ideal candidate possesses strong technical troubleshooting skills, exceptional customer service abilities, and experience supporting enterprise IT environments. Success in this role requires collaboration with colleagues and external stakeholders to deliver reliable technology solutions, streamline processes, and ensure a positive user experience.

This is a permanent, full-time position.

What You Will Do

Technical Support & Troubleshooting

Serve as the primary escalation point for Tier 1 support technicians.
Diagnose and resolve complex hardware, software, operating system, and network issues.
Troubleshoot Microsoft Windows, Microsoft 365, mobile devices, printers, and peripheral equipment.
Support user account administration, including Active Directory, Azure AD/Entra ID, password resets, permissions, and group memberships.
Investigate and resolve issues related to email, collaboration tools, VPN connectivity, and remote access.
Perform root cause analysis for recurring technical issues and recommend permanent solutions.

Incident & Service Request Management

Respond to incidents and service requests within established SLAs.
Document troubleshooting steps, resolutions, and knowledge articles within the ITSM platform.
Prioritize and manage workload to ensure timely resolution of support tickets.
Coordinate with Tier 3 support, infrastructure teams, vendors, and application owners when necessary.

Endpoint & Device Management

Configure, deploy, and maintain desktops, laptops, mobile devices, and related hardware.
Support operating system installs, upgrades, patching, and software deployment activities.
Assist with endpoint management solutions such as Microsoft Intune or equivalent tools.
Ensure company devices comply with security and configuration standards.

Customer Service

Provide exceptional customer support through phone, email, chat, and in-person interactions.
Communicate technical information effectively to non-technical users.

Follow up with users to verify resolution and ensure customer satisfaction.

Knowledge Sharing & Continuous Improvement

Mentor and provide guidance to Tier 1 support technicians.
Develop and maintain technical documentation, procedures, and knowledge base articles.
Identify opportunities to improve support processes, workflows, and end-user experiences.
Participate in IT projects, system upgrades, and technology rollouts.
Perform additional duties as assigned.

What You Will Bring

Required

Diploma in Information Technology, Computer Science, or related field, or equivalent work experience.
5-8+ years of experience in an IT support, service desk, or desktop support role.
Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
Knowledge of Active Directory, Entra ID (Azure AD), Group Policy, and user account management.
Experience with ticketing systems and ITIL-based support processes.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple priorities.
Experience with:

Microsoft Intune
SCCM / MECM
Microsoft Entra ID
PowerShell
Remote monitoring and management tools
Endpoint security solutions

A satisfactory vulnerable sector criminal record clearance.

Preferred

Bachelor's degree in Information Technology, Computer Science, or related discipline.
Industry certifications such as:

CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Work Environment and Hours

Location: The Alex Community Health Centre: 2840-2 Ave SE, Calgary, AB.
FTE: 1.0 (37.5 hours/week)
Standard hours: 8:30 am – 4:30 pm, Monday to Friday. Some afterhours support may be required.

This primarily office-based position involves regular collaboration with internal stakeholders and occasional interaction with external partners. The role requires extended computer use, strong attention to detail, and the ability to manage competing priorities while maintaining accuracy and professionalism. Success in this position depends on strong organizational, problem-solving, and interpersonal skills, as well as the ability to work effectively in a fast-paced environment with changing deadlines and periodic peak workloads. Occasional travel between work locations and support outside regular business hours may be required.

What You Will Get

Purpose-driven work that makes a tangible difference in people’s lives and helps redefine what healthcare can look like in Canada.
Not-for-profit market-aligned salary reflective of experience.
Excellent benefits package that supports health, wellness, and work/life balance.
A supportive, inclusive team that values collaboration.
Mentorship and guidance.
A workplace that values learning, belonging, and balance.

How to Apply

If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Careers at The Alex | The Alex.

This position will remain open until a suitable candidate is selected. We thank all applicants for their interest; however, only those chosen for a phone screening or interview will be contacted. The Alex is committed to an inclusive and accessible recruitment process and will make every reasonable effort to accommodate candidates throughout all stages of hiring. If you require an accommodation, please contact us at jobs@thealex.ca.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.

For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca.

Monday to Friday, 8:30 am to 4:30 pm

About employer

More about this job

Responsibilities

The Senior IT Support Specialist provides advanced technical support and acts as an escalation point for complex hardware, software, and network issues. The role also involves managing endpoint deployments, mentoring Tier 1 technicians, and contributing to process improvement initiatives.

Requirements

Candidates must have 5-8+ years of experience in IT support and a diploma in Information Technology or a related field. Proficiency in Microsoft environments, Active Directory, and networking fundamentals is required, along with strong analytical and communication skills.

Skills

Technical support
Troubleshooting
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Networking
ITSM
ITIL
Microsoft Intune
SCCM
PowerShell
Endpoint security
Customer service
Hardware maintenance
System administration

Benefits

Health benefits
Wellness support
Work/life balance support
Mentorship
Professional development

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Desktop Support
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Azure AD
Group Policy
ITIL
TCP/IP
DNS
DHCP
VPN
Wi-Fi
Microsoft Intune
SCCM
MECM
PowerShell
Endpoint Security
CompTIA A+
CompTIA Network+
CompTIA Security+
Modern Desktop Administrator Associate
ITSM
Hardware
Software
Network
Troubleshooting
Customer Service

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