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Added 20 mins ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
Added 20 mins ago
TC
Loss Prevention Store Security Agent
TJX Companies
Halifax, NS
- Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 34 mins ago
U
Field Sales Manager (Bilingual)
UNFI
Montreal, QC
- $79,800 to $125,800 USD / year
- Full-time
Coordinates and executes annual performance reviews and quarterly check-ins and supports associate development plans and stretch goals. Provides recognition and development feedback in a…
Added 34 mins ago
LC
Cashier Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Prince George, BC
- Part-time
Maintains cash office / safe following Store Standards
Added 34 mins ago
LC
Front Store Supervisor, Hourly Full Time Day
Loblaw Companies Limited
Prescott, ON
- Full-time
Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
Added 1 hour ago
TC
Loss Prevention Investigations Manager
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
Added 1 hour ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 1 hour ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 1 hour ago
ES
C++ Generalist Software Engineer Co-op (FC - Vancouver - Summer 2027 - 8-Months - Undergrad)
EA SPORTS
Vancouver, BC
- Temporary
…The start date is May 2027 (8-month term) based out of our office in Burnaby, reporting to the Development Director. We are considering hybrid (3-days per week) and onsite flexible work…
Added 1 hour ago
GA
Client Advisor (FT), AX Chinook Centre
Giorgio Armani
Calgary, AB
- Part-time
As an associate with Giorgio Armani Canada Corporation, you will be part of a diverse team, who you will work with to drive sales and provide an excellent client experience that represents…
Added 1 hour ago
GA
Client Advisor (PT), AX Chinook Centre
Giorgio Armani
Calgary, AB
- Part-time
As an associate with Giorgio Armani Canada Corporation, you will be part of a diverse team, who you will work with to drive sales and provide an excellent client experience that represents…
Added 1 hour ago
GA
Sales Supervisor (FT), AX Metrotown
Giorgio Armani
Burnaby, BC
- Part-time
…skills to manage the store will greatly influence the client and associate…
Added 1 hour ago
GA
Operations Manager, AX Metrotown
Giorgio Armani
Burnaby, BC
- Part-time
…skills to manage the store will greatly influence the client and associate…
Added 1 hour ago
GA
Client Advisor (FT), AX Square One
Giorgio Armani
Mississauga, ON
- Part-time
As an associate with Giorgio Armani Canada Corporation, you will be part of a diverse team, who you will work with to drive sales and provide an excellent client experience that represents…
Added 1 hour ago
A
Software Developer In Test
Actalent
Winnipeg, MB
- $65 to $73 CAD / hour
- Contract
Associate's degree or technical certification in software engineering, computer science, engineering technology, or a related field required; bachelor's degree preferred.
Added 1 hour ago
JI
Office Manager
J.D. Irving, Limited
Shediac, NB
- Full-time
Office Managers keep the store running. They schedule and supervise cashiers and are responsible for administration of expenses, receiving and inventory. They play a key role in training…
Added 1 hour ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
…technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional…
Added 1 hour ago
LF
Customer Service Representative (full-time hourly)
Leons Furniture Limited
Guelph, ON
- Full-time
…are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation,…
Added 1 hour ago
N
Production Manager - Netflix Animation Studios
Netflix
Vancouver, BC
- Full-time
Partner closely with the Associate Producer, Producer, and VFX Supervisor to track film complexity, assess production needs, and support changing priorities.
Added 2 hours ago
A
IT Administrator
Ausenco
Burnaby, BC
- Full-time
Our team in Burnaby is growing, we are currently recruiting for an IT Administrator to join our team in the Burnaby office.
Added 2 hours ago
RB
Associate Advisor
Royal Bank of Canada
Ottawa, ON
- Full-time
As an Associate Advisor, you will work with the Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping…
Added 2 hours ago
RD
Portfolio Advisor, Portfolio Construction & Practice Management
RBC Dominion Securities
Toronto, ON
- Full-time
…candidate has portfolio analysis and management experience as an Associate Advisor or Investment Advisor, with the ability to distill complex investment views into clear recommendations…
Added 2 hours ago
T+
Fulltime Night Audit- Guest Services Agent - Whistler Sundance Lodge
Travel + Leisure Co.
Whistler, BC
- Full-time
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout.…
Added 2 hours ago
RD
Associate Advisor
RBC Dominion Securities
Ottawa, ON
- Full-time
As an Associate Advisor, you will work with the Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping…
Added 2 hours ago
MC
Mechanical Commissioning Associate
Mission Critical Engineers | Mission Critical Forensics
Regina, SK
- Full-time
Mission Critical Engineers is seeking a Mechanical Commissioning Associate to support the field execution of commissioning activities on complex data centre and mission-critical projects.

Closed listing

Alexandra Comm Hlth Ctr

Senior IT Support Specialist

Calgary, AB, Canada

$68,000 to $80,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $68,000 to $80,000 CAD / year
Job type: Full-time
Experience: 5-8+ years of experience in an IT support, service desk, or desktop support role.
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.

Reporting to the Director of Information Technology, the Senior IT Support Specialist provides advanced technical support to end users by troubleshooting and resolving hardware, software, network, and system-related issues that cannot be resolved by Tier 1 support. This role serves as an escalation point for complex incidents, supports technology deployments, contributes to process improvement initiatives, and ensures a high level of customer satisfaction through timely and effective problem resolution.

The ideal candidate possesses strong technical troubleshooting skills, exceptional customer service abilities, and experience supporting enterprise IT environments. Success in this role requires collaboration with colleagues and external stakeholders to deliver reliable technology solutions, streamline processes, and ensure a positive user experience.

This is a permanent, full-time position.

What You Will Do

Technical Support & Troubleshooting

Serve as the primary escalation point for Tier 1 support technicians.
Diagnose and resolve complex hardware, software, operating system, and network issues.
Troubleshoot Microsoft Windows, Microsoft 365, mobile devices, printers, and peripheral equipment.
Support user account administration, including Active Directory, Azure AD/Entra ID, password resets, permissions, and group memberships.
Investigate and resolve issues related to email, collaboration tools, VPN connectivity, and remote access.
Perform root cause analysis for recurring technical issues and recommend permanent solutions.

Incident & Service Request Management

Respond to incidents and service requests within established SLAs.
Document troubleshooting steps, resolutions, and knowledge articles within the ITSM platform.
Prioritize and manage workload to ensure timely resolution of support tickets.
Coordinate with Tier 3 support, infrastructure teams, vendors, and application owners when necessary.

Endpoint & Device Management

Configure, deploy, and maintain desktops, laptops, mobile devices, and related hardware.
Support operating system installs, upgrades, patching, and software deployment activities.
Assist with endpoint management solutions such as Microsoft Intune or equivalent tools.
Ensure company devices comply with security and configuration standards.

Customer Service

Provide exceptional customer support through phone, email, chat, and in-person interactions.
Communicate technical information effectively to non-technical users.

Follow up with users to verify resolution and ensure customer satisfaction.

Knowledge Sharing & Continuous Improvement

Mentor and provide guidance to Tier 1 support technicians.
Develop and maintain technical documentation, procedures, and knowledge base articles.
Identify opportunities to improve support processes, workflows, and end-user experiences.
Participate in IT projects, system upgrades, and technology rollouts.
Perform additional duties as assigned.

What You Will Bring

Required

Diploma in Information Technology, Computer Science, or related field, or equivalent work experience.
5-8+ years of experience in an IT support, service desk, or desktop support role.
Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
Knowledge of Active Directory, Entra ID (Azure AD), Group Policy, and user account management.
Experience with ticketing systems and ITIL-based support processes.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple priorities.
Experience with:

Microsoft Intune
SCCM / MECM
Microsoft Entra ID
PowerShell
Remote monitoring and management tools
Endpoint security solutions

A satisfactory vulnerable sector criminal record clearance.

Preferred

Bachelor's degree in Information Technology, Computer Science, or related discipline.
Industry certifications such as:

CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Work Environment and Hours

Location: The Alex Community Health Centre: 2840-2 Ave SE, Calgary, AB.
FTE: 1.0 (37.5 hours/week)
Standard hours: 8:30 am – 4:30 pm, Monday to Friday. Some afterhours support may be required.

This primarily office-based position involves regular collaboration with internal stakeholders and occasional interaction with external partners. The role requires extended computer use, strong attention to detail, and the ability to manage competing priorities while maintaining accuracy and professionalism. Success in this position depends on strong organizational, problem-solving, and interpersonal skills, as well as the ability to work effectively in a fast-paced environment with changing deadlines and periodic peak workloads. Occasional travel between work locations and support outside regular business hours may be required.

What You Will Get

Purpose-driven work that makes a tangible difference in people’s lives and helps redefine what healthcare can look like in Canada.
Not-for-profit market-aligned salary reflective of experience.
Excellent benefits package that supports health, wellness, and work/life balance.
A supportive, inclusive team that values collaboration.
Mentorship and guidance.
A workplace that values learning, belonging, and balance.

How to Apply

If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Careers at The Alex | The Alex.

This position will remain open until a suitable candidate is selected. We thank all applicants for their interest; however, only those chosen for a phone screening or interview will be contacted. The Alex is committed to an inclusive and accessible recruitment process and will make every reasonable effort to accommodate candidates throughout all stages of hiring. If you require an accommodation, please contact us at jobs@thealex.ca.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.

For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca.

Monday to Friday, 8:30 am to 4:30 pm

About employer

More about this job

Responsibilities

The Senior IT Support Specialist provides advanced technical support and acts as an escalation point for complex hardware, software, and network issues. The role also involves managing endpoint deployments, mentoring Tier 1 technicians, and contributing to process improvement initiatives.

Requirements

Candidates must have 5-8+ years of experience in IT support and a diploma in Information Technology or a related field. Proficiency in Microsoft environments, Active Directory, and networking fundamentals is required, along with strong analytical and communication skills.

Skills

Technical support
Troubleshooting
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Networking
ITSM
ITIL
Microsoft Intune
SCCM
PowerShell
Endpoint security
Customer service
Hardware maintenance
System administration

Benefits

Health benefits
Wellness support
Work/life balance support
Mentorship
Professional development

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Desktop Support
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Azure AD
Group Policy
ITIL
TCP/IP
DNS
DHCP
VPN
Wi-Fi
Microsoft Intune
SCCM
MECM
PowerShell
Endpoint Security
CompTIA A+
CompTIA Network+
CompTIA Security+
Modern Desktop Administrator Associate
ITSM
Hardware
Software
Network
Troubleshooting
Customer Service

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