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Added 11 mins ago
K
Accounting Administrator/General Accountant
Kelly
St. Catharines, ON
- $60,000 to $75,000 USD / year
- Full-time
We're looking for enthusiastic, motivated individuals to join our client’s team as an Accounting Administrator in St. Catharines, ON!
Added 57 mins ago
BM
Assistant Manager, Alpine Race & Freestyle - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
…management and development of supervisors, coaches, crew and administrator(s) on a regular/daily basis, and maintain daily reporting - to react quickly to financial and service shortfalls…
Added 57 mins ago
QP
Commercial Leasing Administrator, Qualico Properties
Qualico Properties
Calgary, AB
- Full-time
Reporting to the Manager, Lease Documentation, as the Commercial Leasing Administrator you will provide support to the commercial leasing department, teams or individuals and handle a…
Added 57 mins ago
II
Scientific Education Program Administrator
ISCT, International Society for Cell & Gene Therapy
Vancouver, BC
- Full-time
The Scientific Education Program Administrator reports to the Manager, Scientific & Education Programs and is responsible for the strategic coordination, project management, and successful…
Added 1 hour ago
Supervisor IT Client Services (E26-185)
FortisAlberta
Airdrie, AB
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Added 1 hour ago
GD
Security Specialist
General Dynamics Missions System International
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
Support to the Application Administrator for Halifax
Added 1 hour ago
GD
Security Specialist
General Dynamics Mission Systems–Canada
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
Support to the Application Administrator for Halifax
Added 1 hour ago
AP
Property Administrator, Commercial (Vancouver, BC)
Anthem Properties
Vancouver, BC
- Full-time
Maintain utility tracking and other operational reporting as required through portals
Added 1 hour ago
QD
Commercial Leasing Administrator, Qualico Properties
Qualico Developments Canada Ltd.
Calgary, AB
- Full-time
Reporting to the Manager, Lease Documentation, as the Commercial Leasing Administrator you will provide support to the commercial leasing department, teams or individuals and handle a…
Added 1 hour ago
AC
Senior IT Support Specialist
Alexandra Comm Hlth Ctr
Calgary, AB
- $68,000 to $80,000 CAD / year
- Full-time
Reporting to the Director of Information Technology, the Senior IT Support Specialist provides advanced technical support to end users by troubleshooting and resolving hardware, software,…
Added 2 hours ago
B
Facility Manager III
BGIS
Vancouver, BC
- Full-time
Added 2 hours ago
G
Student Finance Coordinator - Services
Graham
Calgary, AB
- Temporary
Graham is actively recruiting for a Co-op Student Finance Coordinator supporting the Services division. Reporting to the Job Cost Administrator Manager, the Co-op Student Finance…
Added 2 hours ago
BH
Resident Services Assistant (Casual)
Baptist Housing Seniors Living
Victoria, BC
- $26.53 CAD / hour
- Part-time
…delivering exceptional service to residents, families, and visitors. Reporting to the Resident Services Manager, you will handle general office tasks, respond to resident inquiries, manage…
Added 2 hours ago
LL
Clerk, Finance - AP (Permanent Full-Time)
Lac La Biche County
Lac la Biche, AB
- Full-time
…maintaining financial records, and assisting with payroll, reporting, and administrative tasks. The role requires strong accounting knowledge, accuracy, customer service, communication…
Added 2 hours ago
PW
Rentals Administrator
Precision Well Servicing
Cold Lake, AB
- Full-time
Precision Well Servicing is currently seeking a motivated and detailed-oriented Rentals Administrator to join our team in Cold Lake.
Added 2 hours ago
JC
Project Analysis Administrator
Johnson Controls
Nisku, AB
- Full-time
The Project Analysis Administrator is responsible for supporting the project analysis department through reporting, forecasting, cost analysis, ERP administration, audit support, and…
Added 2 hours ago
AW
Reconciliations Administrator, Temporary
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Temporary
- Remote
Reporting to the Supervisor of Control Services, the Reconciliations Administrator is responsible for completing reconciliations and reporting by prescribed internal and regulatory…
Added 2 hours ago
AW
Reconciliations Administrator, Temporary
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Temporary
- Remote
Reporting to the Supervisor of Control Services, the Reconciliations Administrator is responsible for completing reconciliations and reporting by prescribed internal and regulatory…
Added 3 hours ago
A
Reconciliations Administrator, Temporary
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Temporary
Reporting to the Supervisor of Control Services, the Reconciliations Administrator is responsible for completing reconciliations and reporting by prescribed internal and regulatory…
Added 3 hours ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
The Oracle/PostgreSQL Database Administrator is responsible for the administration, reliability, security, recoverability, and performance of mission-critical database platforms supporting…
Added 3 hours ago
CG
System Administrator (Microsoft F&O)
CORA Group
Markham, ON · Canada - Markham - Ontario
- Full-time
We are looking for a Finance Systems Administrator to own the day-to-day administration and ongoing optimization of our Microsoft Dynamics 365 Finance & Operations (F&O) environment…
Added 3 hours ago
JS
System Administrator (Microsoft F&O)
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
We are looking for a Finance Systems Administrator to own the day-to-day administration and ongoing optimization of our Microsoft Dynamics 365 Finance & Operations (F&O) environment…
Added 3 hours ago
FA
Senior Financial Analyst, Infrastructure Funds
Fengate Asset Management
Oakville, ON
- Full-time
Fengate is seeking a Senior Financial Analyst to join the Infrastructure Funds finance team. Reporting to the Senior Manager, Finance, Infrastructure Funds the individual will be…
Added 3 hours ago
RC
Payroll Benefits Coordinator
Randstad Canada
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
We are looking for an ambitious and structured Payroll & Benefits Administrator to join our client's expanding team. This multi-faceted role provides a high degree of US payroll exposure…
Added 3 hours ago
TV
Team Administrator (Full-Time, Ongoing Contract)
Thames Valley Family Health Team
London, ON
- Full-time
…Teams. Thames Valley Family Health Team is looking for a Team Administrator. This position would initially be based in Thamesford, Ontario. The Thames Valley Family Health Team is one of…

Alexandra Comm Hlth Ctr

Senior IT Support Specialist

Calgary, AB, Canada

$68,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $68,000 to $80,000 CAD / year
Job type: Full-time
Experience: 5-8+ years of experience in an IT support, service desk, or desktop support role.
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 8, 2026

Original job description

Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.

Reporting to the Director of Information Technology, the Senior IT Support Specialist provides advanced technical support to end users by troubleshooting and resolving hardware, software, network, and system-related issues that cannot be resolved by Tier 1 support. This role serves as an escalation point for complex incidents, supports technology deployments, contributes to process improvement initiatives, and ensures a high level of customer satisfaction through timely and effective problem resolution.

The ideal candidate possesses strong technical troubleshooting skills, exceptional customer service abilities, and experience supporting enterprise IT environments. Success in this role requires collaboration with colleagues and external stakeholders to deliver reliable technology solutions, streamline processes, and ensure a positive user experience.

This is a permanent, full-time position.

What You Will Do

Technical Support & Troubleshooting

Serve as the primary escalation point for Tier 1 support technicians.
Diagnose and resolve complex hardware, software, operating system, and network issues.
Troubleshoot Microsoft Windows, Microsoft 365, mobile devices, printers, and peripheral equipment.
Support user account administration, including Active Directory, Azure AD/Entra ID, password resets, permissions, and group memberships.
Investigate and resolve issues related to email, collaboration tools, VPN connectivity, and remote access.
Perform root cause analysis for recurring technical issues and recommend permanent solutions.

Incident & Service Request Management

Respond to incidents and service requests within established SLAs.
Document troubleshooting steps, resolutions, and knowledge articles within the ITSM platform.
Prioritize and manage workload to ensure timely resolution of support tickets.
Coordinate with Tier 3 support, infrastructure teams, vendors, and application owners when necessary.

Endpoint & Device Management

Configure, deploy, and maintain desktops, laptops, mobile devices, and related hardware.
Support operating system installs, upgrades, patching, and software deployment activities.
Assist with endpoint management solutions such as Microsoft Intune or equivalent tools.
Ensure company devices comply with security and configuration standards.

Customer Service

Provide exceptional customer support through phone, email, chat, and in-person interactions.
Communicate technical information effectively to non-technical users.

Follow up with users to verify resolution and ensure customer satisfaction.

Knowledge Sharing & Continuous Improvement

Mentor and provide guidance to Tier 1 support technicians.
Develop and maintain technical documentation, procedures, and knowledge base articles.
Identify opportunities to improve support processes, workflows, and end-user experiences.
Participate in IT projects, system upgrades, and technology rollouts.
Perform additional duties as assigned.

What You Will Bring

Required

Diploma in Information Technology, Computer Science, or related field, or equivalent work experience.
5-8+ years of experience in an IT support, service desk, or desktop support role.
Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
Knowledge of Active Directory, Entra ID (Azure AD), Group Policy, and user account management.
Experience with ticketing systems and ITIL-based support processes.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple priorities.
Experience with:

Microsoft Intune
SCCM / MECM
Microsoft Entra ID
PowerShell
Remote monitoring and management tools
Endpoint security solutions

A satisfactory vulnerable sector criminal record clearance.

Preferred

Bachelor's degree in Information Technology, Computer Science, or related discipline.
Industry certifications such as:

CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Work Environment and Hours

Location: The Alex Community Health Centre: 2840-2 Ave SE, Calgary, AB.
FTE: 1.0 (37.5 hours/week)
Standard hours: 8:30 am – 4:30 pm, Monday to Friday. Some afterhours support may be required.

This primarily office-based position involves regular collaboration with internal stakeholders and occasional interaction with external partners. The role requires extended computer use, strong attention to detail, and the ability to manage competing priorities while maintaining accuracy and professionalism. Success in this position depends on strong organizational, problem-solving, and interpersonal skills, as well as the ability to work effectively in a fast-paced environment with changing deadlines and periodic peak workloads. Occasional travel between work locations and support outside regular business hours may be required.

What You Will Get

Purpose-driven work that makes a tangible difference in people’s lives and helps redefine what healthcare can look like in Canada.
Not-for-profit market-aligned salary reflective of experience.
Excellent benefits package that supports health, wellness, and work/life balance.
A supportive, inclusive team that values collaboration.
Mentorship and guidance.
A workplace that values learning, belonging, and balance.

How to Apply

If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Careers at The Alex | The Alex.

This position will remain open until a suitable candidate is selected. We thank all applicants for their interest; however, only those chosen for a phone screening or interview will be contacted. The Alex is committed to an inclusive and accessible recruitment process and will make every reasonable effort to accommodate candidates throughout all stages of hiring. If you require an accommodation, please contact us at jobs@thealex.ca.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.

For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca.

Monday to Friday, 8:30 am to 4:30 pm

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More about this job

Responsibilities

The Senior IT Support Specialist provides advanced technical support and acts as an escalation point for complex hardware, software, and network issues. The role also involves managing endpoint deployments, mentoring Tier 1 technicians, and contributing to process improvement initiatives.

Requirements

Candidates must have 5-8+ years of experience in IT support and a diploma in Information Technology or a related field. Proficiency in Microsoft environments, Active Directory, and networking fundamentals is required, along with strong analytical and communication skills.

Skills

Technical support
Troubleshooting
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Networking
ITSM
ITIL
Microsoft Intune
SCCM
PowerShell
Endpoint security
Customer service
Hardware maintenance
System administration

Benefits

Health benefits
Wellness support
Work/life balance support
Mentorship
Professional development

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Desktop Support
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Azure AD
Group Policy
ITIL
TCP/IP
DNS
DHCP
VPN
Wi-Fi
Microsoft Intune
SCCM
MECM
PowerShell
Endpoint Security
CompTIA A+
CompTIA Network+
CompTIA Security+
Modern Desktop Administrator Associate
ITSM
Hardware
Software
Network
Troubleshooting
Customer Service

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