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Added 11 mins ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
Added 27 mins ago
MG
Inside Sales Specialist
Maritime Green Products LTD.
Sussex, NB
- Full-time
…dedicated to providing innovative and proven products that support healthy, and vibrant green spaces. Clients include organizations and businesses that rely on high-quality solutions and…
Added 27 mins ago
MC
IT Systems Administrator & Infrastructure Support Specialist
M1 Composites Technology Inc.
Laval, QC
- Full-time
M1 Composites is seeking a dynamic and motivated IT Systems Administrator & Infrastructure Support Specialist to join our IT team.
Added 27 mins ago
TH
SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Richmond Hill, ON
- Full-time
Position Overview: The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS…
Added 27 mins ago
TH
Loss Prevention Specialist Full Time (RICHMOND HILL)
The Home Depot Canada
Richmond Hill, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added 27 mins ago
B
Intern, Logistics Process Improvements (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
Support the Supervisors and Project managers in managing, organizing, and continuously improving their processes.
Added 27 mins ago
S
Marketing Specialist
Seequent
Vancouver, BC
- Full-time
…developing and executing segment-focused marketing strategies that support pipeline growth, solution positioning, customer engagement, and sales enablement across global…
Added 57 mins ago
B
Intern, Developer (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
Design and deploy full-stack web applications and internal tools using React, Next.js, TypeScript, HTML, and CSS to support smart factory initiatives and manufacturing operations.
Added 57 mins ago
O
Revenue Enablement Specialist, XDR
Owner.com
Toronto, ON
- Full-time
Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.
Added 1 hour ago
Supervisor IT Client Services (E26-185)
FortisAlberta
Airdrie, AB
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and…
Added 1 hour ago
FC
Operations Training Specialist
FedEx Canada
Mirabel, QC
- Full-time
Implements and administers training activities at a FedEx station or hub in support of the Company’s overall training strategy. Serves as an ongoing educational and training resource to…
Added 1 hour ago
RF
Food & Service Innovation Strategic Sourcing Manager
Real Food For Real Kids
Toronto, ON
- Full-time
Direct Reports: Product Innovation Specialist, Product Innovation Coordinator
Added 1 hour ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
The Technical Safety Specialist provides technical safety leadership to the safety team, is responsible for enforcing the safety strategy, developing and continuously improving safety…
Added 1 hour ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
The Technical Safety Specialist provides technical safety leadership to the safety team, is responsible for enforcing the safety strategy, developing and continuously improving safety…
Added 1 hour ago
SR
Accounts Payable Specialist
Swim Recruiting
North Vancouver, BC
- $57,000 to $63,000 CAD / year
- Full-time
The Accounts Payable Specialist is responsible for the timely and accurate processing of supplier invoices, payment requests, and employee expense reports, as well as generating payment…
Added 1 hour ago
AC
Senior IT Support Specialist
Alexandra Comm Hlth Ctr
Calgary, AB
- $68,000 to $80,000 CAD / year
- Full-time
Reporting to the Director of Information Technology, the Senior IT Support Specialist provides advanced technical support to end users by troubleshooting and resolving hardware, software,…
Added 1 hour ago
CM
Workflow Automation & IT Support Specialist
Colonnade Management Inc.
Ottawa, ON
- Full-time
…created an opportunity for a full-time, Workflow Automation & IT Support Specialist at our Ottawa office. This is a hybrid role with 3-4 days per week in…
Added 2 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 2 hours ago
VP
Industrial Automation Specialist
VANGUARD POWER LTD
Chilliwack, BC
- Full-time
● Support commissioning: I/O and loop checks, motor rotation and bump tests, VFD and soft-starter parameters, safety-circuit verification, functional testing with the customer's…
Added 2 hours ago
Desktop Support Specialist
Amica Senior Lifestyles
Toronto, ON
We are seeking a highly motivated and customer-focused Desktop Support Specialist to join our End User Services team.
Added 2 hours ago
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Talent Acquisition Partner
Liferaft
Remote, Canada
- Remote
Reporting to the Director, People & Culture and working alongside our People Operations Specialist, you will be Liferaft’s dedicated talent acquisition expert, owning hiring across GTM,…
Added 3 hours ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Intrado is looking to hire a Technical Support Specialist (level 2) to join our team. This role will be assigned a shift once it has successfully finished training. You will
Added 3 hours ago
S
Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Added 3 hours ago
JS
Implementation Specialist – Project Management
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our…
Added 3 hours ago
JS
Client Experience Specialist
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
3-5+ years of customer support experience preferably in the software industry

Alexandra Comm Hlth Ctr

Senior IT Support Specialist

Calgary, AB, Canada

$68,000 to $80,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $68,000 to $80,000 CAD / year
Job type: Full-time
Experience: 5-8+ years of experience in an IT support, service desk, or desktop support role.
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 8, 2026

Original job description

Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.

Reporting to the Director of Information Technology, the Senior IT Support Specialist provides advanced technical support to end users by troubleshooting and resolving hardware, software, network, and system-related issues that cannot be resolved by Tier 1 support. This role serves as an escalation point for complex incidents, supports technology deployments, contributes to process improvement initiatives, and ensures a high level of customer satisfaction through timely and effective problem resolution.

The ideal candidate possesses strong technical troubleshooting skills, exceptional customer service abilities, and experience supporting enterprise IT environments. Success in this role requires collaboration with colleagues and external stakeholders to deliver reliable technology solutions, streamline processes, and ensure a positive user experience.

This is a permanent, full-time position.

What You Will Do

Technical Support & Troubleshooting

Serve as the primary escalation point for Tier 1 support technicians.
Diagnose and resolve complex hardware, software, operating system, and network issues.
Troubleshoot Microsoft Windows, Microsoft 365, mobile devices, printers, and peripheral equipment.
Support user account administration, including Active Directory, Azure AD/Entra ID, password resets, permissions, and group memberships.
Investigate and resolve issues related to email, collaboration tools, VPN connectivity, and remote access.
Perform root cause analysis for recurring technical issues and recommend permanent solutions.

Incident & Service Request Management

Respond to incidents and service requests within established SLAs.
Document troubleshooting steps, resolutions, and knowledge articles within the ITSM platform.
Prioritize and manage workload to ensure timely resolution of support tickets.
Coordinate with Tier 3 support, infrastructure teams, vendors, and application owners when necessary.

Endpoint & Device Management

Configure, deploy, and maintain desktops, laptops, mobile devices, and related hardware.
Support operating system installs, upgrades, patching, and software deployment activities.
Assist with endpoint management solutions such as Microsoft Intune or equivalent tools.
Ensure company devices comply with security and configuration standards.

Customer Service

Provide exceptional customer support through phone, email, chat, and in-person interactions.
Communicate technical information effectively to non-technical users.

Follow up with users to verify resolution and ensure customer satisfaction.

Knowledge Sharing & Continuous Improvement

Mentor and provide guidance to Tier 1 support technicians.
Develop and maintain technical documentation, procedures, and knowledge base articles.
Identify opportunities to improve support processes, workflows, and end-user experiences.
Participate in IT projects, system upgrades, and technology rollouts.
Perform additional duties as assigned.

What You Will Bring

Required

Diploma in Information Technology, Computer Science, or related field, or equivalent work experience.
5-8+ years of experience in an IT support, service desk, or desktop support role.
Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
Knowledge of Active Directory, Entra ID (Azure AD), Group Policy, and user account management.
Experience with ticketing systems and ITIL-based support processes.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple priorities.
Experience with:

Microsoft Intune
SCCM / MECM
Microsoft Entra ID
PowerShell
Remote monitoring and management tools
Endpoint security solutions

A satisfactory vulnerable sector criminal record clearance.

Preferred

Bachelor's degree in Information Technology, Computer Science, or related discipline.
Industry certifications such as:

CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Work Environment and Hours

Location: The Alex Community Health Centre: 2840-2 Ave SE, Calgary, AB.
FTE: 1.0 (37.5 hours/week)
Standard hours: 8:30 am – 4:30 pm, Monday to Friday. Some afterhours support may be required.

This primarily office-based position involves regular collaboration with internal stakeholders and occasional interaction with external partners. The role requires extended computer use, strong attention to detail, and the ability to manage competing priorities while maintaining accuracy and professionalism. Success in this position depends on strong organizational, problem-solving, and interpersonal skills, as well as the ability to work effectively in a fast-paced environment with changing deadlines and periodic peak workloads. Occasional travel between work locations and support outside regular business hours may be required.

What You Will Get

Purpose-driven work that makes a tangible difference in people’s lives and helps redefine what healthcare can look like in Canada.
Not-for-profit market-aligned salary reflective of experience.
Excellent benefits package that supports health, wellness, and work/life balance.
A supportive, inclusive team that values collaboration.
Mentorship and guidance.
A workplace that values learning, belonging, and balance.

How to Apply

If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Careers at The Alex | The Alex.

This position will remain open until a suitable candidate is selected. We thank all applicants for their interest; however, only those chosen for a phone screening or interview will be contacted. The Alex is committed to an inclusive and accessible recruitment process and will make every reasonable effort to accommodate candidates throughout all stages of hiring. If you require an accommodation, please contact us at jobs@thealex.ca.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.

For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca.

Monday to Friday, 8:30 am to 4:30 pm

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More about this job

Responsibilities

The Senior IT Support Specialist provides advanced technical support and acts as an escalation point for complex hardware, software, and network issues. The role also involves managing endpoint deployments, mentoring Tier 1 technicians, and contributing to process improvement initiatives.

Requirements

Candidates must have 5-8+ years of experience in IT support and a diploma in Information Technology or a related field. Proficiency in Microsoft environments, Active Directory, and networking fundamentals is required, along with strong analytical and communication skills.

Skills

Technical support
Troubleshooting
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Networking
ITSM
ITIL
Microsoft Intune
SCCM
PowerShell
Endpoint security
Customer service
Hardware maintenance
System administration

Benefits

Health benefits
Wellness support
Work/life balance support
Mentorship
Professional development

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Desktop Support
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Azure AD
Group Policy
ITIL
TCP/IP
DNS
DHCP
VPN
Wi-Fi
Microsoft Intune
SCCM
MECM
PowerShell
Endpoint Security
CompTIA A+
CompTIA Network+
CompTIA Security+
Modern Desktop Administrator Associate
ITSM
Hardware
Software
Network
Troubleshooting
Customer Service

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