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Added 14 mins ago
BS
Health records administrator
Blue Sky Physiotherapy & Wellness Center
North Vancouver, BC
- From $53 CAD / hour
- Full-time
- Hybrid
Added 1 hour ago
SL
property administrator
Skyline Living
Goderich, ON
- Full-time
Added 1 hour ago
CS
IT Broadcast Systems Administrator
Calgary Stampeder Football Club
Calgary, AB
- Full-time
Support after-hours maintenance windows and event schedules as required.
Added 1 hour ago
MC
IT Systems Administrator & Infrastructure Support Specialist
M1 Composites Technology Inc.
Laval, QC
- Full-time
M1 Composites is seeking a dynamic and motivated IT Systems Administrator & Infrastructure Support Specialist to join our IT team.
Added 2 hours ago
FC
Operations Administrator II
FedEx Canada
Bas-Saint-Laurent, QC
- Part-time
…et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler…
Added 2 hours ago
FC
Operations Administrator I
FedEx Canada
Saanichton, BC
- Part-time
…et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler…
Added 2 hours ago
CP
Accounts Receivable Administrator
Colliers Project Leaders
Mississauga, ON · Ottawa, ON
- $50,000 to $53,000 CAD / year
- Full-time
Knowledge of the following computer applications: Microsoft Windows, MS Outlook, MS Word, and MS Excel.
Added 2 hours ago
Supervisor IT Client Services (E26-185)
FortisAlberta
Airdrie, AB
Added 3 hours ago
GR
Windows Systems Administrator - L2
Global Relay
Vancouver, BC
- Full-time
The Windows Administrator – L2, is a key member of the Operations team and works closely with our other Windows System Administrators, Security staff and Cyber Security Operations Center…
Added 3 hours ago
AC
Senior IT Support Specialist
Alexandra Comm Hlth Ctr
Calgary, AB
- $68,000 to $80,000 CAD / year
- Full-time
Troubleshoot Microsoft Windows, Microsoft 365, mobile devices, printers, and peripheral equipment.
Added 3 hours ago
Windows Systems Administrator - L2
Global Relay
Vancouver, BC
The Windows Administrator – L2, is a key member of the Operations team and works closely with our other Windows System Administrators, Security staff and Cyber Security Operations Center…
Added 3 hours ago
CP
Accounts Receivable Administrator
Colliers Project Leaders | Canada
Mississauga, ON
- $50,000 to $53,000 CAD / year
- Full-time
Knowledge of the following computer applications: Microsoft Windows, MS Outlook, MS Word, and MS Excel.
Added 3 hours ago
CP
Accounts Receivable Administrator
Colliers Project Leaders | Canada
Ottawa, ON
- $50,000 to $53,000 CAD / year
- Full-time
Knowledge of the following computer applications: Microsoft Windows, MS Outlook, MS Word, and MS Excel.
Added 3 hours ago
MD
Office administrator
MARCHÉ D'ALIMENTATION COREEN MTL
Montréal, QC
- $34.62 to $36 CAD / hour
- Full-time
- On-site
Added 4 hours ago
KR
Desktop & End User Computing (EUC) Administrator
KTek Resourcing
Montreal, QC
- Contract
Windows 10/11 | Intune | SCCM/MECM | Microsoft 365 | Active Directory | Entra ID | Group Policy | Autopilot | PowerShell | VDI | Endpoint Security | Patch Management | Application…
Added 4 hours ago
IT Systems & Support Coordinator
Herschel Supply Co.
Vancouver, BC
…Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT…
Added 5 hours ago
HS
IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
…Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT…
Added 5 hours ago
D-
Administrateur Système/Réseau
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
Maintenir à jour les serveurs Windows et les stratégies de groupe (GPO)
Added 5 hours ago
UO
ERP System Administrator - Information Technologies
University of Calgary
Calgary, AB
- Full-time
The Information Technologies is currently seeking a Full-time Limited Term ERP System Administrator for approximately 24 months.
Added 5 hours ago
SP
Property administrator
Serenity Property Management Corp.
North York, ON
- From $37.5 CAD / hour
- Full-time
- On-site
Added 6 hours ago
SJ
PACS/RIS Analyst PACS
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
Communicate all critical issues to the PACS/RIS Administrator.
Added 6 hours ago
C
Virtual Infrastructure Specialist
CGI
Mississauga, ON
- Full-time
We are looking for Virtualization System Administrator.
Added 6 hours ago
NV
Systems & Network Administrator (ID#5507)
New Value Solutions
Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking an experienced Systems & Network Administrator to provide occasional technical support for one of our clients in downtown…
Added 6 hours ago
TC
Senior Active Directory & Microsoft Entra ID (Azure)
Tata Consultancy Services
Saskatoon, SK
- Full-time
1. Active Directory, Entra Administrator, Windows Administrator
Added 10 hours ago
IG
System Admin
Inland Group of Companies
Truro, NS · ITH Truro
- Full-time
Position Overview: Reporting to the Director of Information Technology, the Systems Administrator II is responsible for supporting, monitoring, maintaining, and improving the company’s…

Alexandra Comm Hlth Ctr

Senior IT Support Specialist

Calgary, AB, Canada

$68,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $68,000 to $80,000 CAD / year
Job type: Full-time
Experience: 5-8+ years of experience in an IT support, service desk, or desktop support role.
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 8, 2026

Original job description

Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.

Reporting to the Director of Information Technology, the Senior IT Support Specialist provides advanced technical support to end users by troubleshooting and resolving hardware, software, network, and system-related issues that cannot be resolved by Tier 1 support. This role serves as an escalation point for complex incidents, supports technology deployments, contributes to process improvement initiatives, and ensures a high level of customer satisfaction through timely and effective problem resolution.

The ideal candidate possesses strong technical troubleshooting skills, exceptional customer service abilities, and experience supporting enterprise IT environments. Success in this role requires collaboration with colleagues and external stakeholders to deliver reliable technology solutions, streamline processes, and ensure a positive user experience.

This is a permanent, full-time position.

What You Will Do

Technical Support & Troubleshooting

Serve as the primary escalation point for Tier 1 support technicians.
Diagnose and resolve complex hardware, software, operating system, and network issues.
Troubleshoot Microsoft Windows, Microsoft 365, mobile devices, printers, and peripheral equipment.
Support user account administration, including Active Directory, Azure AD/Entra ID, password resets, permissions, and group memberships.
Investigate and resolve issues related to email, collaboration tools, VPN connectivity, and remote access.
Perform root cause analysis for recurring technical issues and recommend permanent solutions.

Incident & Service Request Management

Respond to incidents and service requests within established SLAs.
Document troubleshooting steps, resolutions, and knowledge articles within the ITSM platform.
Prioritize and manage workload to ensure timely resolution of support tickets.
Coordinate with Tier 3 support, infrastructure teams, vendors, and application owners when necessary.

Endpoint & Device Management

Configure, deploy, and maintain desktops, laptops, mobile devices, and related hardware.
Support operating system installs, upgrades, patching, and software deployment activities.
Assist with endpoint management solutions such as Microsoft Intune or equivalent tools.
Ensure company devices comply with security and configuration standards.

Customer Service

Provide exceptional customer support through phone, email, chat, and in-person interactions.
Communicate technical information effectively to non-technical users.

Follow up with users to verify resolution and ensure customer satisfaction.

Knowledge Sharing & Continuous Improvement

Mentor and provide guidance to Tier 1 support technicians.
Develop and maintain technical documentation, procedures, and knowledge base articles.
Identify opportunities to improve support processes, workflows, and end-user experiences.
Participate in IT projects, system upgrades, and technology rollouts.
Perform additional duties as assigned.

What You Will Bring

Required

Diploma in Information Technology, Computer Science, or related field, or equivalent work experience.
5-8+ years of experience in an IT support, service desk, or desktop support role.
Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
Knowledge of Active Directory, Entra ID (Azure AD), Group Policy, and user account management.
Experience with ticketing systems and ITIL-based support processes.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple priorities.
Experience with:

Microsoft Intune
SCCM / MECM
Microsoft Entra ID
PowerShell
Remote monitoring and management tools
Endpoint security solutions

A satisfactory vulnerable sector criminal record clearance.

Preferred

Bachelor's degree in Information Technology, Computer Science, or related discipline.
Industry certifications such as:

CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Work Environment and Hours

Location: The Alex Community Health Centre: 2840-2 Ave SE, Calgary, AB.
FTE: 1.0 (37.5 hours/week)
Standard hours: 8:30 am – 4:30 pm, Monday to Friday. Some afterhours support may be required.

This primarily office-based position involves regular collaboration with internal stakeholders and occasional interaction with external partners. The role requires extended computer use, strong attention to detail, and the ability to manage competing priorities while maintaining accuracy and professionalism. Success in this position depends on strong organizational, problem-solving, and interpersonal skills, as well as the ability to work effectively in a fast-paced environment with changing deadlines and periodic peak workloads. Occasional travel between work locations and support outside regular business hours may be required.

What You Will Get

Purpose-driven work that makes a tangible difference in people’s lives and helps redefine what healthcare can look like in Canada.
Not-for-profit market-aligned salary reflective of experience.
Excellent benefits package that supports health, wellness, and work/life balance.
A supportive, inclusive team that values collaboration.
Mentorship and guidance.
A workplace that values learning, belonging, and balance.

How to Apply

If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Careers at The Alex | The Alex.

This position will remain open until a suitable candidate is selected. We thank all applicants for their interest; however, only those chosen for a phone screening or interview will be contacted. The Alex is committed to an inclusive and accessible recruitment process and will make every reasonable effort to accommodate candidates throughout all stages of hiring. If you require an accommodation, please contact us at jobs@thealex.ca.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.

For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca.

Monday to Friday, 8:30 am to 4:30 pm

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More about this job

Responsibilities

The Senior IT Support Specialist provides advanced technical support and acts as an escalation point for complex hardware, software, and network issues. The role also involves managing endpoint deployments, mentoring Tier 1 technicians, and contributing to process improvement initiatives.

Requirements

Candidates must have 5-8+ years of experience in IT support and a diploma in Information Technology or a related field. Proficiency in Microsoft environments, Active Directory, and networking fundamentals is required, along with strong analytical and communication skills.

Skills

Technical support
Troubleshooting
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Networking
ITSM
ITIL
Microsoft Intune
SCCM
PowerShell
Endpoint security
Customer service
Hardware maintenance
System administration

Benefits

Health benefits
Wellness support
Work/life balance support
Mentorship
Professional development

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Desktop Support
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Azure AD
Group Policy
ITIL
TCP/IP
DNS
DHCP
VPN
Wi-Fi
Microsoft Intune
SCCM
MECM
PowerShell
Endpoint Security
CompTIA A+
CompTIA Network+
CompTIA Security+
Modern Desktop Administrator Associate
ITSM
Hardware
Software
Network
Troubleshooting
Customer Service

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