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Added 47 mins ago
FS
Platform Engineer, Spa and Leisure Technologies
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
This role reports to the Director, Hotel Information Systems and acts as the primary technical subject matter expert for assigned platforms, ensuring system reliability, security,…
Added 1 hour ago
B
Senior Workplace Strategist - Interior Design
BGIS
Montreal, QC
- Full-time
Participates in regional governance and or program planning meetings as required by the program director.
Added 1 hour ago
B
Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Working with the Director, Portfolio Management Supervision, and other immediate team members, and internal partners, the successful candidate will focus on the investment suitability and…
Added 1 hour ago
M
Director, Print & Post Operations & Financial Management
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Director, Print & Post Operations & Financial Management will be a Senior leader and second-in-command to the Head of Print & Post. Combines operational leadership with financial and…
Added 1 hour ago
M
Director, Third Party Risk Management – Quality Assurance & Governance (Line 1B)
Manulife
Toronto, ON
- Full-time
We are seeking a highly experienced and strategic leader to join our Third Party Risk Management (TPRM) function as a Director, Line 1B. This role is accountable for leading the Quality…
Added 3 hours ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 3 hours ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 3 hours ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 4 hours ago
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Associate Director-AI&Data
Accenture
Ottawa, ON · Montreal, QC
- Full-time
You Are: A thought leader and practitioner at the intersection of AI strategy and data delivery - As a senior leader in the Data & AI practice, you will coach and mentor up-and-coming…
Added 4 hours ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Reporting to the Senior Vice President, Risk, Legal & Finance (the “SVP”), the Director, Legal & Loan Operations (the “Director”) will lead MarshallZehr’s legal and loan operations function…
Added 4 hours ago
DM
Manager, Total Rewards
Discovery Mining Ltd
Toronto, ON
- Full-time
Reporting to the Director, Human Resources, the Manager, Total Rewards is responsible for managing Discovery’s compensation, benefits, and retirement programs. Program implementation,…
Added 6 hours ago
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Cybersecurity GRC Analyst
Powerex
Vancouver, BC
- Full-time
Our Cybersecurity team is building a dedicated Governance, Risk & Compliance (GRC) function to strengthen oversight, accountability, and risk visibility across the organization. We are…
Added 6 hours ago
DO
Project Officer
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…role in researching complex issues, analysing information and data, and supporting the development of practical solutions to help deliver program…
Added 6 hours ago
B
Senior Workplace Strategist - Interior Design
BGIS
Montreal, QC
- Full-time
Participates in regional governance and or program planning meetings as required by the program director.
Added 6 hours ago
SB
Manager, Pipe Integrity
South Bow
Calgary, AB
- Full-time
…reliability and compliance of our pipeline assets. Reporting to the Director, Pipeline Integrity, this role provides technical and people leadership across integrity threat management,…
Added 6 hours ago
DU
Director, Counselling & Psychological Services
Dalhousie University
Halifax, NS
- Full-time
Position Title Director, Counselling & Psychological Services
Added 6 hours ago
PP
QMS Specialist (Marine Operations)
Pacific Pilotage Authority | Administration de pilotage du Pacifique
Vancouver, BC
- Full-time
…regulatory compliance requirements in collaboration with the Director, Fleet Operations. This role is responsible for the day-to-day administration of the Authority’s Quality Management…
Added 6 hours ago
PC
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
Pwc Canada
Ottawa, ON
- Full-time
Conduct customer and user research, data analysis, insight generation, and analyze customer data (VoC, NPS, behavioral data) to identify insights and opportunities.
Added 7 hours ago
I
Sr. Associate, Digital Activation
Initiative
Toronto, ON
- Full-time
…collaboratively with audience strategy, communications design, and data & analytic teams, to translate programmatic campaign requirement into actionable engagements with the suitable…
Added 7 hours ago
R
Director, Operational Resilience, Scenario Analysis & Testing
RBC
Toronto, ON
- Full-time
…with second line of defense teams. You will also maintain a governance monitoring mandate that will ensure appropriate risk mitigation strategies are established, such that all stakeholders…
Added 7 hours ago
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Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
PwC
Ottawa, ON · Toronto, ON
- Full-time
Conduct customer and user research, data analysis, insight generation, and analyze customer data (VoC, NPS, behavioral data) to identify insights and opportunities.
Added 7 hours ago
S
Quality Program Manager - Odette Cancer Centre - Regular Full-Time - 2026-18383 (2026-18383)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Director of Operations, Odette Cancer Centre (OCC) and working in dyad partnership with the Stem Cell Therapy/Cellular Therapy Medical Director, the Quality Program Manager…
Added 7 hours ago
LC
Procurement Coordinator
Leduc County
Nisku, AB
- Full-time
…Procurement Coordinator to join our team. Reporting to the Director – Finance, Assessment and Land Management, this exciting opportunity coordinates and is accountable for the procurement…
Added 7 hours ago
MH
Senior Insurance Associate
Mattamy Homes
Toronto, ON
- Full-time
Reporting to the Director, Treasury, the Senior Insurance Associate supports insurance and risk management activities across a diverse portfolio of operating companies, including…
Added 7 hours ago
Director, Exam Administration
Government of Alberta
AB
The Ministry of Education and Childcare is seeking an experienced and innovative leader to serve as Director, Exam Administration within Provincial Assessment.

Closed listing

Alexion Pharmaceuticals, Inc.

Director, Patient Experience Program

Mississauga, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 31, 2026
Education: Bachelor’s degree
Experience: 10+ years of relevant leadership experience, including roles in sales and marketing.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Are you ready to shape a market-leading, integrated patient experience for Rare Diseases? OneSource at Alexion Canada delivers exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey. This role calls for an enterprise leader who can listen deeply, understand evolving organizational needs, and inspire teams to shape the strategies, capabilities, and resources that will define our future.

You are an enterprise leader who anticipates organizational needs, builds future ready capabilities, and deploys resources to deliver impact across therapeutic areas. You’ll harness proprietary data and advanced analytics to personalize support, improve outcomes, and demonstrate value. Leading a team of Operational and Patient Experience Leads, you will align closely with cross functional Franchise Teams to deliver a clearly differentiated OneSource experience. Reporting to the Head of Market Access and Patient Experience, you will be the executive owner of OneSource outcomes, risk, compliance, and value realization.

Accountability

Set the vision and program strategy: Define and champion a bold, industry-leading patient experience strategy for rare diseases that delivers unmatched service to patients and HCPs and creates a clearly differentiated OneSource experience.
Drive patient and customer centricity: Embed a relentless patient and HCP focus, create a culture with the team to continuously scan guidelines and competitive moves, and translate insights into strategies and tactics that extend OneSource’s leadership.
Lead and develop a high-performing team: Provide clear direction and inspiring leadership to a multi-functional organization, elevating engagement, capability, and talent. Build future-ready capabilities (e.g., experience design) and succession pipelines.
Orchestrate cross-functional innovation and growth: Mobilize and align interdependent cross-functional department leads across businesses and divisions to innovate at pace, accelerate growth, and meet or exceed financial commitments.
Optimize external ecosystem performance: Shape strategic partnerships and negotiate performance frameworks with vendors and service providers to deliver market-leading service levels, capabilities, and offerings that power the OneSource strategic plan. Build and cultivate senior relationships with key parters, converting needs and insights into scalable business opportunities and differentiation.
Leverage data and analytics as a strategic asset: Partner with Data Management to evolve advanced analytics, applications, and a comprehensive patient journey data hub that informs decisions, personalizes support, and delivers impact.
Own financial stewardship: Lead forecasting, budgeting, and performance management for OneSource, ensuring disciplined investment and sustained value creation. Own enterprise P&L elements and multi-year funding models, demonstrating impact, productivity, and cost-to-serve optimization, drive benefits realization and scenario planning.
Governance, Risk, and Compliance: Facilitate governance forums; ensure compliance with regulatory, pharmacovigilance, privacy (e.g., PIPEDA/GDPR), and information security requirements.

Essential Skills/Experience

Bachelor’s degree required; MBA or advanced degree in business or sciences preferred.
10+ years of relevant leadership experience, including roles in sales and marketing.
Proven ability to articulate and align franchise/divisional vision and priorities.
Track record of building high-impact external relationships that unlock growth.
Advanced analytical skills to translate patient, customer, and market data into strategic actions.
History of designing and implementing customer solutions that drive measurable business impact.
Strong command of P&L, forecasting, ROI, and value creation.
Demonstrated critical thinking, decision-making, and persuasive communication.
Proven ability to build high-performing teams and prioritize engagement and development.
Diverse cross-functional experience (beyond sales/marketing) and bilingual French considered assets.
Travel up to 30%

Your work will power rapid patient impact and shape the future of rare disease care in Canada and beyond. You will experience the true meaning of redefining lives - every day.

When we put unexpected teams in the same room, we redefine bold thinking with the power to inspire life-changing medicines.

In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion Rare Disease Unit, you'll find an environment where diversity is celebrated and innovation thrives. Our patient-driven culture encourages exploration of new insights that profoundly impact lives. We value kindness alongside ambition as we strive for success in serving those in need. With tailored development programs designed for skill enhancement and empathetic understanding of patient journeys, you'll be empowered to make a difference. Supported by exceptional leaders and peers ready to lift you in marketing compliance and beyond.

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives. Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

About employer

More about this job

Responsibilities

Set the strategy and lead the OneSource patient experience program, developing the team and coordinating cross-functional partners to deliver differentiated support for patients and healthcare professionals. Oversee partnerships, analytics, financial performance, governance, risk, and compliance to improve outcomes and demonstrate sustained value.

Requirements

A bachelor’s degree is required, with an MBA or other advanced degree preferred, along with 10 or more years of relevant leadership experience, including sales and marketing roles. Candidates should bring strong P&L and analytical capabilities, a record of building teams and external relationships, and experience designing customer solutions with measurable business impact; French is an asset.

Skills

Patient Experience Strategy
Patient and HCP Centricity
Leadership and Team Development
Cross-Functional Collaboration
Data Analytics
Patient Journey Design
Financial Stewardship
P&L Management
Forecasting and Budgeting
ROI and Value Creation
Governance, Risk, and Compliance
Regulatory Compliance
Pharmacovigilance
Privacy Management
Information Security

Visa sponsorship

Not detected in the job text

Keywords

Rare Diseases
Patient Experience
OneSource
Patient Journey
Healthcare Professionals
Experience Design
Advanced Analytics
Patient Journey Data Hub
Data Management
Cross-Functional Leadership
Vendor Management
Strategic Partnerships
Performance Frameworks
P&L Management
Financial Forecasting
Budgeting
ROI
Value Realization
Cost-to-Serve Optimization
Scenario Planning
Governance
Risk Management
Regulatory Compliance
Pharmacovigilance
PIPEDA
GDPR
Information Security
Sales
Marketing
Biotechnology

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