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Added 48 mins ago
LC
Associate Product Manager
Loblaw Companies Limited
Brampton, ON
- Full-time
Support the PM in chairing design kick-off meetings to ensure team alignment to the project strategy by gathering information and samples
Added 48 mins ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
…Engineering you will be responsible for delivering various water and wastewater projects at the construction stage of the project execution cycle. In this position, you will work side by…
Added 48 mins ago
SP
Senior Director, Controllership & Operations Transformation
Salesforce Partner Canada
Toronto, ON
- Full-time
As the Senior Director within the Salesforce Controllership group, you will be the strategic owner of our Finance system architecture, data flow, and enhancement roadmap. It is a critical…
Added 48 mins ago
CI
Lead Engineer, Active Equities, Public Markets Technology
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…provide technical leadership in designing, developing, deploying, and supporting technology solutions that enable the Active Equities investment business. Reporting to the Director, Active…
Added 1 hour ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Design and implement AI-driven automation solutions to enhance controls, lineage, DQ, data modeling, dictionary testing, documentation, and anomaly detection using modern frameworks and…
Added 1 hour ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Design and implement AI-driven automation solutions to enhance controls, lineage, DQ, data modeling, dictionary testing, documentation, and anomaly detection using modern frameworks and…
Added 1 hour ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
Design and implement AI-driven automation solutions to enhance controls, lineage, DQ, data modeling, dictionary testing, documentation, and anomaly detection using modern frameworks and…
Added 1 hour ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
Design and implement AI-driven automation solutions to enhance controls, lineage, DQ, data modeling, dictionary testing, documentation, and anomaly detection using modern frameworks and…
Added 1 hour ago
R
Senior Director, Program Delivery
RBC
Toronto, ON
- Full-time
As a member of RBC Borealis AI, reporting to the VP, Solutions Engineering & Delivery, the Senior Director, Program Delivery will lead the strategic planning, execution, and governance of…
Added 2 hours ago
WI
Senior Principal Engineer / Technical Director - Tailings & Mine Waste
WSP in Canada
Kelowna, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 3 hours ago
UO
Project Manager 1
University of Victoria
Victoria, BC
- Full-time
Reporting to the Associate Director, Project Management Services (PMS), or the Manager, Interior Modification Services, the Project Manager 1 (PM1), with guidance and direction from their…
Added 4 hours ago
S
Technical Specifications Coordinator
SYSTRA
Montreal, QC
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 4 hours ago
P&
Chef du Centre d’Excellence PGI | Director - ERP COE
Pratt & Whitney
Longueuil, QC
- Full-time
Notre organisation mondiale est déterminée à cultiver une équipe autonome et compétente afin d’apporter des solutions avancées et des capacités numériques à la pointe de la technologie à…
Added 4 hours ago
SC
Manager, Marketing
Sports Careers
Vancouver, BC
- Full-time
Liaise with the Content and Design teams to develop marketing collateral aligned to campaign goals and overall brand standards
Added 4 hours ago
L
3D Designer - Retail Brand Creative
lululemon
Vancouver, BC
- Full-time
The Designer - Retail Brand Creative is responsible for creating compelling retail concepts and physical brand experiences that translate campaign narratives into globally scalable design…
Added 4 hours ago
S
Medical Director One Rare
Sanofi
Toronto, ON
- $144,100 to $208,166.66 CAD / year
- Full-time
The Medical Director One Rare is a senior medical leader within the Sanofi Specialty Care Canada Medical Affairs team. This individual will define and drive the medical strategy and…
Added 5 hours ago
NB
Chief Backend Developer
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Backend Developer within the Platforms and Automation team at National Bank means acting as an expert in the design, development, and evolution of strategic backend…
Added 5 hours ago
NB
Senior advisor Digital Assets
National Bank of Canada
Montreal, QC
- Full-time
…expert in digital assets. In this role, you will help shape and scale our institutional digital asset capabilities while contributing to the design of robust operating models, processes,…
Added 6 hours ago
MF
Senior Portfolio Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Portfolio Analytics, the Senior Portfolio Analyst will be a key contributor on the team responsible for delivering timely, accurate and scalable portfolio…
Added 6 hours ago
Senior Product Manager
AutoScout24
Toronto, ON
…portal, processing over 6.5 million credit applications annually and Collateral Management (CMS), a national tech solution that boosts lien and registration services, recovery services, and…
Added 6 hours ago
PA
Senior Developer, Data
Porter Airlines Inc.
Toronto, ON
- Full-time
Lead the design and development of scalable data ingestion, transformation, and orchestration solutions within Porter’s data lakehouse environment focused on AWS S3 redshift
Added 8 hours ago
A
Consulting Manager - Utilities Customer Experience and Transformation
Accenture
Montreal, QC
- Full-time
Analyze, design, and document new business processes that enable efficient delivery of customer and energy programs, including energy efficiency, electrification, and distributed energy…
Added 8 hours ago
TI
Production Technician
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and…
Added 8 hours ago
P
Systems Analyst
Precinmac
Milton, ON
- $40 to $45 CAD / hour
- Full-time
Design and deploy Power BI solutions that integrate seamlessly with Business Central.
Added 9 hours ago
LI
Senior Data Engineer
Livingston International
Toronto, ON · Etobicoke, ON
- Full-time
Collaborate with the Director, IT and cross-functional stakeholders to translate business requirements (e.g., optimization, performance, demand forecasting, Portal integrations, etc.) into…

Closed listing

Alexion Pharmaceuticals, Inc.

Director, Patient Experience Program

Mississauga, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 31, 2026
Education: Bachelor’s degree
Experience: 10+ years of relevant leadership experience, including roles in sales and marketing.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Are you ready to shape a market-leading, integrated patient experience for Rare Diseases? OneSource at Alexion Canada delivers exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey. This role calls for an enterprise leader who can listen deeply, understand evolving organizational needs, and inspire teams to shape the strategies, capabilities, and resources that will define our future.

You are an enterprise leader who anticipates organizational needs, builds future ready capabilities, and deploys resources to deliver impact across therapeutic areas. You’ll harness proprietary data and advanced analytics to personalize support, improve outcomes, and demonstrate value. Leading a team of Operational and Patient Experience Leads, you will align closely with cross functional Franchise Teams to deliver a clearly differentiated OneSource experience. Reporting to the Head of Market Access and Patient Experience, you will be the executive owner of OneSource outcomes, risk, compliance, and value realization.

Accountability

Set the vision and program strategy: Define and champion a bold, industry-leading patient experience strategy for rare diseases that delivers unmatched service to patients and HCPs and creates a clearly differentiated OneSource experience.
Drive patient and customer centricity: Embed a relentless patient and HCP focus, create a culture with the team to continuously scan guidelines and competitive moves, and translate insights into strategies and tactics that extend OneSource’s leadership.
Lead and develop a high-performing team: Provide clear direction and inspiring leadership to a multi-functional organization, elevating engagement, capability, and talent. Build future-ready capabilities (e.g., experience design) and succession pipelines.
Orchestrate cross-functional innovation and growth: Mobilize and align interdependent cross-functional department leads across businesses and divisions to innovate at pace, accelerate growth, and meet or exceed financial commitments.
Optimize external ecosystem performance: Shape strategic partnerships and negotiate performance frameworks with vendors and service providers to deliver market-leading service levels, capabilities, and offerings that power the OneSource strategic plan. Build and cultivate senior relationships with key parters, converting needs and insights into scalable business opportunities and differentiation.
Leverage data and analytics as a strategic asset: Partner with Data Management to evolve advanced analytics, applications, and a comprehensive patient journey data hub that informs decisions, personalizes support, and delivers impact.
Own financial stewardship: Lead forecasting, budgeting, and performance management for OneSource, ensuring disciplined investment and sustained value creation. Own enterprise P&L elements and multi-year funding models, demonstrating impact, productivity, and cost-to-serve optimization, drive benefits realization and scenario planning.
Governance, Risk, and Compliance: Facilitate governance forums; ensure compliance with regulatory, pharmacovigilance, privacy (e.g., PIPEDA/GDPR), and information security requirements.

Essential Skills/Experience

Bachelor’s degree required; MBA or advanced degree in business or sciences preferred.
10+ years of relevant leadership experience, including roles in sales and marketing.
Proven ability to articulate and align franchise/divisional vision and priorities.
Track record of building high-impact external relationships that unlock growth.
Advanced analytical skills to translate patient, customer, and market data into strategic actions.
History of designing and implementing customer solutions that drive measurable business impact.
Strong command of P&L, forecasting, ROI, and value creation.
Demonstrated critical thinking, decision-making, and persuasive communication.
Proven ability to build high-performing teams and prioritize engagement and development.
Diverse cross-functional experience (beyond sales/marketing) and bilingual French considered assets.
Travel up to 30%

Your work will power rapid patient impact and shape the future of rare disease care in Canada and beyond. You will experience the true meaning of redefining lives - every day.

When we put unexpected teams in the same room, we redefine bold thinking with the power to inspire life-changing medicines.

In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion Rare Disease Unit, you'll find an environment where diversity is celebrated and innovation thrives. Our patient-driven culture encourages exploration of new insights that profoundly impact lives. We value kindness alongside ambition as we strive for success in serving those in need. With tailored development programs designed for skill enhancement and empathetic understanding of patient journeys, you'll be empowered to make a difference. Supported by exceptional leaders and peers ready to lift you in marketing compliance and beyond.

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives. Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

About employer

More about this job

Responsibilities

Set the strategy and lead the OneSource patient experience program, developing the team and coordinating cross-functional partners to deliver differentiated support for patients and healthcare professionals. Oversee partnerships, analytics, financial performance, governance, risk, and compliance to improve outcomes and demonstrate sustained value.

Requirements

A bachelor’s degree is required, with an MBA or other advanced degree preferred, along with 10 or more years of relevant leadership experience, including sales and marketing roles. Candidates should bring strong P&L and analytical capabilities, a record of building teams and external relationships, and experience designing customer solutions with measurable business impact; French is an asset.

Skills

Patient Experience Strategy
Patient and HCP Centricity
Leadership and Team Development
Cross-Functional Collaboration
Data Analytics
Patient Journey Design
Financial Stewardship
P&L Management
Forecasting and Budgeting
ROI and Value Creation
Governance, Risk, and Compliance
Regulatory Compliance
Pharmacovigilance
Privacy Management
Information Security

Visa sponsorship

Not detected in the job text

Keywords

Rare Diseases
Patient Experience
OneSource
Patient Journey
Healthcare Professionals
Experience Design
Advanced Analytics
Patient Journey Data Hub
Data Management
Cross-Functional Leadership
Vendor Management
Strategic Partnerships
Performance Frameworks
P&L Management
Financial Forecasting
Budgeting
ROI
Value Realization
Cost-to-Serve Optimization
Scenario Planning
Governance
Risk Management
Regulatory Compliance
Pharmacovigilance
PIPEDA
GDPR
Information Security
Sales
Marketing
Biotechnology

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