Jobs in Canada

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Added 14 mins ago
Occupational Therapist
SE Health
Beamsville, ON
Temporary
…our work. As a social enterprise, we support research into Senior’s Health and…
Added 14 mins ago
Talent Acquisition Specialist (Contract)
BIMM
Toronto, ON
Contract
Working alongside our Senior Talent Acquisition Specialist and the Director of People, you will fuel and drive the charge on our recruitment engine. You will guide the journey to find…
Added 14 mins ago
Sr Principal Field Advisor - AI & WF Transformation
UKG
Canada
Full-time
The Sr Principal Field Advisor of AI & WF Transformation is a senior customer-facing GTM specialist who partners with Enterprise Sales teams to accelerate strategic opportunities involving…
Added 14 mins ago
Speech Language Pathologist
SE Health
Burlington, ON
Part-time
…our work. As a social enterprise, we support research into Senior’s Health and…
Added 14 mins ago
Occupational Therapist - New Grad
SE Health
Niagara Falls, ON
Full-time
…our work. As a social enterprise, we support research into Senior’s Health and…
Added 14 mins ago
Sr. Manager, AI Strategy & Integration
Arvato
Toronto, ON
Full-time
The Senior Manager of AI Strategy & Integration will lead the digital transformation of our logistics network. This role is specifically designed to accelerate business growth by deploying…
Added 14 mins ago
Manager, Strategic Finance & Corporate Development
EQ Bank
Toronto, ON
Full-time
…& Growth team and provide analytical support to executives, senior leaders, and project teams across the…
Added 14 mins ago
Senior Manager, Lifecycle Management Strategy
EQ Bank
Toronto, ON
Full-time
The Senior Manager, Lifecycle Management Strategy, is the owner of lifecycle strategy for the credit card portfolio. The role defines and executes integrated product, marketing and digital…
Added 14 mins ago
Manager, AI Delivery
QuadReal Property Group
Calgary, AB
Full-time
…workflows connected to our core platforms. The team is small and senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves…
Added 14 mins ago
Personal Support Worker
SE Health
Port Hope, ON
Full-time
…our work. As a social enterprise, we support research into Senior’s Health and…
Added 14 mins ago
Manager, Supply Portfolio Optimization & Analytics
Superior Plus Corp
Calgary, AB
Full-time
As a trusted advisor to the Supply & Optimization senior leaders, you will transform complex data into actionable insights, influence decision-making across supply, logistics, and…
Added 14 mins ago
Occupational Therapist - New Grad
SE Health
Niagara Falls, ON
Full-time
…our work. As a social enterprise, we support research into Senior’s Health and…
Added 14 mins ago
Personal Support Worker
SE Health
Oshawa, ON
Part-time
…our work. As a social enterprise, we support research into Senior’s Health and…
Added 14 mins ago
Manager, AI Delivery
QuadReal Property Group
Vancouver, BC
Full-time
…workflows connected to our core platforms. The team is small and senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves…
Added 14 mins ago
Occupational Therapist - New Grads
SE Health
Hamilton, ON
Full-time
…our work. As a social enterprise, we support research into Senior’s Health and…
Added 14 mins ago
Occupational Therapist
SE Health
Waterloo, ON
Full-time
…our work. As a social enterprise, we support research into Senior’s Health and…
Added 14 mins ago
Business Development Team Lead – Enterprise
Mind Detect
Toronto, ON
$145,000 to $165,000 CAD / year
Full-time
Confidence engaging senior stakeholders with relevance and professionalism.
Added 14 mins ago
Manager, AI Delivery
QuadReal Property Group
Toronto, ON
Full-time
…workflows connected to our core platforms. The team is small and senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves…
Added 14 mins ago
Senior Art Director
Klick
Toronto, ON
Full-time
The Senior Art Director develops strategic creative concepts and art direction for healthcare and pharmaceutical brands, taking work from initial concept through final execution in…
Added 14 mins ago
Business Systems & Technology Lead
Robertson & Company Ltd.
Uxbridge, ON
$90,000 to $120,000 CAD / year
Full-time
Strong communication skills with the ability to work effectively with technical teams, operational employees and senior leadership.
Added 14 mins ago
Senior Copywriter - Oncology Specialization
Klick
Toronto, ON
Full-time
The Senior Copywriter partners with Art Directors, Strategy, Medical, and Client Service teams to develop oncology-focused creative that is strategically grounded and medically accurate.…
Added 14 mins ago
Corporate Associate (Debt Finance)
Mintz
Toronto, ON
Full-time
…experience with a variety of financing structures, including senior secured financing, mezzanine financing, acquisition financing, syndicated financing, construction financing, and real…
Added 16 mins ago
Applications Development Senior Programmer Analyst
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 16 mins ago
Applications Development Senior Programmer Analyst
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 16 mins ago
AI COE - Senior Data Scientist
EY
Toronto, ON
As a Senior Data Scientist, you will be an integral part of the AI Centre of Excellence (COE) within the Office of the Chief Technology Officer at EY Canada. Reporting to the Lead Data…

Alexion Pharmaceuticals, Inc.

Director, Patient Experience Program

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Education: Bachelor’s degree
Experience: 10+ years of relevant leadership experience, including roles in sales and marketing.
Posting language: English
Posted: Oct 1, 2026

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Original job description

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Are you ready to shape a market-leading, integrated patient experience for Rare Diseases? OneSource at Alexion Canada delivers exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey. This role calls for an enterprise leader who can listen deeply, understand evolving organizational needs, and inspire teams to shape the strategies, capabilities, and resources that will define our future.

You are an enterprise leader who anticipates organizational needs, builds future ready capabilities, and deploys resources to deliver impact across therapeutic areas. You’ll harness proprietary data and advanced analytics to personalize support, improve outcomes, and demonstrate value. Leading a team of Operational and Patient Experience Leads, you will align closely with cross functional Franchise Teams to deliver a clearly differentiated OneSource experience. Reporting to the Head of Market Access and Patient Experience, you will be the executive owner of OneSource outcomes, risk, compliance, and value realization.

Accountability

Set the vision and program strategy: Define and champion a bold, industry-leading patient experience strategy for rare diseases that delivers unmatched service to patients and HCPs and creates a clearly differentiated OneSource experience.
Drive patient and customer centricity: Embed a relentless patient and HCP focus, create a culture with the team to continuously scan guidelines and competitive moves, and translate insights into strategies and tactics that extend OneSource’s leadership.
Lead and develop a high-performing team: Provide clear direction and inspiring leadership to a multi-functional organization, elevating engagement, capability, and talent. Build future-ready capabilities (e.g., experience design) and succession pipelines.
Orchestrate cross-functional innovation and growth: Mobilize and align interdependent cross-functional department leads across businesses and divisions to innovate at pace, accelerate growth, and meet or exceed financial commitments.
Optimize external ecosystem performance: Shape strategic partnerships and negotiate performance frameworks with vendors and service providers to deliver market-leading service levels, capabilities, and offerings that power the OneSource strategic plan. Build and cultivate senior relationships with key parters, converting needs and insights into scalable business opportunities and differentiation.
Leverage data and analytics as a strategic asset: Partner with Data Management to evolve advanced analytics, applications, and a comprehensive patient journey data hub that informs decisions, personalizes support, and delivers impact.
Own financial stewardship: Lead forecasting, budgeting, and performance management for OneSource, ensuring disciplined investment and sustained value creation. Own enterprise P&L elements and multi-year funding models, demonstrating impact, productivity, and cost-to-serve optimization, drive benefits realization and scenario planning.
Governance, Risk, and Compliance: Facilitate governance forums; ensure compliance with regulatory, pharmacovigilance, privacy (e.g., PIPEDA/GDPR), and information security requirements.

Essential Skills/Experience

Bachelor’s degree required; MBA or advanced degree in business or sciences preferred.
10+ years of relevant leadership experience, including roles in sales and marketing.
Proven ability to articulate and align franchise/divisional vision and priorities.
Track record of building high-impact external relationships that unlock growth.
Advanced analytical skills to translate patient, customer, and market data into strategic actions.
History of designing and implementing customer solutions that drive measurable business impact.
Strong command of P&L, forecasting, ROI, and value creation.
Demonstrated critical thinking, decision-making, and persuasive communication.
Proven ability to build high-performing teams and prioritize engagement and development.
Diverse cross-functional experience (beyond sales/marketing) and bilingual French considered assets.
Travel up to 30%

Your work will power rapid patient impact and shape the future of rare disease care in Canada and beyond. You will experience the true meaning of redefining lives - every day.

When we put unexpected teams in the same room, we redefine bold thinking with the power to inspire life-changing medicines.

In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion Rare Disease Unit, you'll find an environment where diversity is celebrated and innovation thrives. Our patient-driven culture encourages exploration of new insights that profoundly impact lives. We value kindness alongside ambition as we strive for success in serving those in need. With tailored development programs designed for skill enhancement and empathetic understanding of patient journeys, you'll be empowered to make a difference. Supported by exceptional leaders and peers ready to lift you in marketing compliance and beyond.

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives. Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

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More about this job

Responsibilities

Set the strategy and lead the OneSource patient experience program, developing the team and coordinating cross-functional partners to deliver differentiated support for patients and healthcare professionals. Oversee partnerships, analytics, financial performance, governance, risk, and compliance to improve outcomes and demonstrate sustained value.

Requirements

A bachelor’s degree is required, with an MBA or other advanced degree preferred, along with 10 or more years of relevant leadership experience, including sales and marketing roles. Candidates should bring strong P&L and analytical capabilities, a record of building teams and external relationships, and experience designing customer solutions with measurable business impact; French is an asset.

Skills

Patient Experience Strategy
Patient and HCP Centricity
Leadership and Team Development
Cross-Functional Collaboration
Data Analytics
Patient Journey Design
Financial Stewardship
P&L Management
Forecasting and Budgeting
ROI and Value Creation
Governance, Risk, and Compliance
Regulatory Compliance
Pharmacovigilance
Privacy Management
Information Security

Visa sponsorship

Not detected in the job text

Keywords

Rare Diseases
Patient Experience
OneSource
Patient Journey
Healthcare Professionals
Experience Design
Advanced Analytics
Patient Journey Data Hub
Data Management
Cross-Functional Leadership
Vendor Management
Strategic Partnerships
Performance Frameworks
P&L Management
Financial Forecasting
Budgeting
ROI
Value Realization
Cost-to-Serve Optimization
Scenario Planning
Governance
Risk Management
Regulatory Compliance
Pharmacovigilance
PIPEDA
GDPR
Information Security
Sales
Marketing
Biotechnology

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