Service Manager
- Embrun, ON, Canada
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- Posting language
- English
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Original job description
The salary range for this position is $88,000 – 100,00 DOE including bonus opportunity under the Karcher Incentive Program.
This is how you WOW:
- Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours.
- Lead, direct, and oversee the Service Admin and shop technicians, driving team productivity and continuous technical training.
- Maintain a minimum 90% technician productivity rate and ensure accurate logged service hours in SAP Business One.
- Resolve escalated service calls, support remote customers, and collaborate with 3rd-party service providers.
- Capture non-warranty repair opportunities, upsell short-term rentals, and promote planned maintenance agreements to drive service revenue.
It would be WOW if you would bring this in:
- Strong mechanical background and technical experience with municipal equipment, tractors, sidewalk machines, or sweepers.
- Proven experience managing a service department, including team leadership, fleet management, and shop facility organization.
- High computer proficiency with experience in ERP systems such as SAP Business One or Reynolds & Reynolds.
- Advanced diagnostic acumen, logical reasoning, and physical ability to perform hands-on mechanical tasks as needed.
- A valid passport for travel opportunities/training and flexibility to work extended seasonal hours (primarily Oct–Apr).
Our Kärcher WOW-package:
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HAS, FSA and 401K matching plans
- Paid sick time, as well as short and long-term disability insurance
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed, or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran
So: Wanna WOW with us?
Simply upload your resume online and leave your contact information. We look forward to getting to know you!
Benique Lucero | Talent Acquisition Manager Benique.Lucero@karcher.com
More about this job
Responsibilities
The Service Manager oversees daily shop operations, manages technicians, and ensures high productivity and service request turnaround times. They are also responsible for driving service revenue through upselling and maintaining strong customer relationships.
Requirements
Candidates must have a strong mechanical background, experience with municipal or heavy equipment, and proficiency in ERP systems like SAP Business One. Proven leadership experience in a service department and the ability to perform hands-on mechanical tasks are required.
Skills
- Service management
- Team leadership
- Fleet management
- Shop facility organization
- Mechanical diagnostics
- SAP Business One
- ERP systems
- Technical training
- Workflow management
- Customer support
- Revenue generation
- Upselling
- Preventive maintenance
Benefits
- Medical plan
- Dental plan
- Vision plan
- Paid holidays
- Flexible PTO
- HSA
- FSA
- 401k matching
- Paid sick time
- Short-term disability insurance
- Long-term disability insurance
Visa sponsorship
Not detected in the job text
Hiring contact
Benique Lucero
Hiring contact email
Benique.Lucero@karcher.com
Categories
- Management & Leadership
- Manufacturing
- Trades
- Customer Service & Support
- Logistics
Keywords
- Service Manager
- Shop scheduling
- Workflow management
- Technician management
- SAP Business One
- ERP
- Mechanical background
- Municipal equipment
- Tractors
- Sweepers
- Fleet management
- Diagnostic acumen
- Preventive maintenance
- Revenue growth
- Upselling
- Technical training
- Service administration