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Algonquin Resort

Catering Sales Manager

London, ON, N6B 1T9, Canada

Job type: Full-time
Experience: Minimum of 3 years of hotel experience preferably in Hotel Front Office, Sales, Catering or Food and Beverage
Posting language: English
Posted: Oct 1, 2026

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Original job description

THE OPPORTUNITY:

CATERING SALES MANAGER

DELTA HOTELS BY MARRIOTT LONDON ARMOURIES

REPORTS TO DIRECTOR OF SALES & MARKETING

THE ROLE:

We are seeking an experienced Catering Services Manager who will focus on both Social & Cooperate Markets. Their role will solicits, develops and establishes new catering leads for the hotel to increase hotel utilization and ultimately maximizing revenues. Qualifies and develops new catering and group room business through outside sales calls, direct mail and telephone solicitations. Develops new contacts, fosters and maintains existing client base to maximize catering revenue and services while ensuring superior customer satisfaction.

THE ROLE:

The duties and responsibilities for the Catering Services Manager Role include, but are not limited to the following:

Quote and negotiate space, dates and rates to obtain catering and designated accommodation revenue goals.
Prepares and presents hotel’s features and benefits to prospective clients
Conducts tours and site inspections for prospective clients
Prepare professional proposals, contracts and Banquet event orders with proper guarantees (Signatures, Deposits etc).
Receiving, handling and converting Meetings, Events and Group enquiries.
Presenting and Selling available and suitable banquet / event options to the highest possible standard.
Meet with clients as necessary to ensure every detail of their function is executed
Increase catering business through the development of new business and 24 hours follow up on existing inquiries
Confirm with client all information pertaining to the event and organize and distribute all information to applicable departments (Ensure the complete administration and execution of all planned events).
Effective management of bookings to assist in achieving hotel revenue targets
Assist in development and solicitation of catering menus, capacity charts, floor plans and packages, aimed at specific market segments and encourage repeat business.
Assist with controlling labour and food costs
Communicate effectively with hotel operational departments to ensure guest satisfaction
Coordinate suppliers for clients as necessary
Maintain excellent relationships with third party suppliers
Conduct pre-convention meetings as required
Be available to assist clients while on site
Must be flexible to work evening and weekends or extended hours
Stay current with all food and beverage trends
Must have valid driver’s license and personal transportation
Collect market and competitive intelligence and adjust strategy as required
Direct outside sales calls as required.
Attend trade and travel shows of various market area for promoting hotels event business
Implement our brand strategy into all areas of the sales process, including Bonvoy Rewards
Supports Marriott’s Customer Service Standards and Delta’s Brand Standards and Hotel policies and procedures
Prepare weekly and monthly action plans, which are reviewed by the Director of Sales to ensure achievement of overall hotel goals.
Complete reporting (Catering Forecasting, Sales Report, Action plans) and other reports as required.
Post group follow up and handling in a timely manner to encourage repeat business through excellent customer service.
Build strong relationships with customers to fully understand their needs.
Ensuring all inquiries are recorded accurately in CI/TY
Assist the hotel to identify new avenues of business and bring in more banquet events to the hotel.
Other duties and tasks assigned by the management within the job scope.

COMPETENCIES WE ARE SEEKING:

Minimum of 3 years of hotel experience preferably in Hotel Front Office, Sales, Catering or Food and Beverage
Ability to build and maintain strong client relationships
Extreme attention to detail. Deliver high quality consistent service to clients
High level of creativity and sales execution strategies
Food and Beverage/General Hotel Operations Knowledge
Excellent organizational, verbal and written communication skills
Strong computer skills including proficiency in Microsoft Office and the ability to quickly learn specialized software
Maintain a positive attitude within a busy environment
Computer skills in Opera and CI/TY are a bonus
Must have a drivers license and access to a vehicle
University degree and/or College diploma in Hospitality or General Management

A reasonable estimate of the current range is $45,000 to $60,000 (salary + performance-based gratuities for eligible positions). The pay range for this position takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

THE COMPANY:

‘’Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio’’

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More about this job

Responsibilities

The Catering Sales Manager is responsible for soliciting and developing new catering leads to maximize hotel revenue and utilization. They manage the entire sales process, from quoting and negotiating contracts to coordinating event details with operational departments.

Requirements

Candidates must have at least 3 years of hotel experience in sales, catering, or food and beverage operations. A university degree or college diploma in hospitality or management is required, along with a valid driver's license and personal transportation.

Skills

Catering sales
Relationship building
Negotiation
Event planning
Sales strategy
Customer service
Banquet operations
Forecasting
Microsoft Office
Opera
CI/TY
Communication skills
Organizational skills
Attention to detail
Food and beverage knowledge

Benefits

Discretionary annual incentive program

Visa sponsorship

Not detected in the job text

Keywords

Catering Sales
Hospitality
Hotel Management
Sales Strategy
Banquet Events
Lead Generation
Contract Negotiation
Customer Satisfaction
Revenue Management
Opera
CI/TY
Microsoft Office
Food and Beverage
Outside Sales
Site Inspections
Forecasting
Brand Standards
Bonvoy Rewards
Market Intelligence
Event Coordination

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