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Added 5 mins ago
Coxswain
Chamber of Shipping of British Columbia
Nanaimo, BC
Full-time
…The Port provides for the safe and sustainable movement of people and goods while delivering economic growth to Vancouver Island, the Province of British Columbia and Canada. The Port…
Added 5 mins ago
Patient Care Coordinator
Fraser Health Authority
White Rock, BC
$49.2 to $67.08 CAD / hour
Part-time
…Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality…
Added 5 mins ago
Marketing Lead
West Coast Gardens
Surrey, BC
Full-time
Working closely with the Retail Operations & Marketing Manager, The Marketing Lead will help turn business priorities, customer insights and creative ideas into focuses marketing campaigns.…
Added 5 mins ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC
Full-time
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value…
Added 5 mins ago
Attendant, Production I - demolding
Saputo Inc.
St. Marys, ON
Full-time
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family. Saputo welcomes and encourages…
Added 5 mins ago
Full-Time Retail Supervisor
Columbia Sportswear Company
Whistler, BC
Full-time
…are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help…
Added 5 mins ago
Unit Aide - Operating Room - Perioperative Services
Nova Scotia Health and IWK Health
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Reporting to the Health Services Manager, the Unit Aide assists nursing staff in the care of patients and family. Restocking of supplies and assisting with the transport of patients to and…
Added 34 mins ago
On-site Electrician Foreman
Merit for Apprenticeship
ON · Ontario, Canada
Full-time
Manage labour, materials, and daily site operations
Added 34 mins ago
Account Manager Hard Rock Underground Mining
Komatsu
Sudbury, ON · Lively, ON
Full-time
Account Manager Hard Rock Underground Mining 9/28/26 Lively, Ontario, CAN, P3Y 1L6 37027 Hybrid Position
Added 34 mins ago
Warehouse Shipper/Receiver
Komatsu
Sudbury, ON · Lively, ON
Full-time
…Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its…
Added 34 mins ago
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
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Full-time
Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…
Added 34 mins ago
Building Service Worker
Government of Manitoba
Norway House 17, MB
Part-time
Under the supervision of the Airport Manager, the Building Service Worker is responsible for maintaining a clean, safe, sanitary, and welcoming environment for passengers, staff, and…
Added 34 mins ago
Operations Manager - Electrical
Modern Niagara
Vaughan, ON
Full-time
The Operations Manager, Electrical is responsible for leading the full operational, financial, and people performance of Modern Niagara’s Electrical division. This role oversees all aspects…
Added 34 mins ago
Camp Attendant Full Time
Compass Group Canada
Dubreuilville, ON
Full-time
Keep an accurate record of all bedding allotted in camp and report any shortages to the Camp Manager and store all linen in a secure place
Added 34 mins ago
Regional Sales Manager
Keurig Dr Pepper Canada
Mississauga, ON
$95,300 to $143,000 CAD / year
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We are seeking a results-driven Regional Sales Manager (RSM) to lead a high-performing sales organization and drive profitable growth within a designated region. This is an exciting…
Added 34 mins ago
Events Team Leader (Zero Hours)
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Added 34 mins ago
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Added 34 mins ago
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Added 34 mins ago
Sales Lot Attendant
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Surrey, BC
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The Sales Lot Attendant at White Rock Honda plays a key role in supporting the dealership’s sales operations by ensuring that all vehicles on the lot and in the delivery area are presented…
Added 34 mins ago
Store Manager - Smart Centres Mount Pearl
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Added 34 mins ago
MAINTENANCE SUPERVISOR - JBS ONTARIO
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Added 51 mins ago
Key Holder - MAC - Parttime - Park Royal - West Vancouver, BC
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Added 51 mins ago
assistant store manager - Stony Plain, Spruce Grove, AB
Starbucks Coffee Company
Stony Plain, AB · Spruce Grove, AB
$56,000 to $66,500 CAD / year
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Starbucks is known for developing extraordinary people who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks…
Added 1 hour ago
Procurement Manager
Vancouver Pile Driving
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$130,000 to $145,000 CAD / year
Full-time
We are currently seeking an experienced and results-driven Procurement Manager to join our team in North Vancouver. Reporting to the Commercial Director, this leadership role is responsible…
Added 1 hour ago
Area Manager, Self-Storage
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Full-time
Reporting to the Director, Self Storage Operations, the Area Manager, Self Storage is responsible for leading facility-level operations and execution across a designated portfolio of…

Algonquin Resort

Guest Service Agent

Toronto, ON, M9W 5E8, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests.
Register guests and assign rooms, accommodating special requests whenever possible.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures, is aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent written and verbal communication skills in English
Excellent organizational, interpersonal and administration skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening and night shifts any day of the week including weekends and holidays

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

To Learn more about InnVest visit https://innvesthotels.com/

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More about this job

Responsibilities

Welcome and register guests, assign rooms, manage reservations and check-outs, process guest charges, and promote hotel rooms and services. Coordinate with housekeeping, maintenance, and other departments to address guest requests, room status, safety, and service delivery.

Requirements

Applicants should have a high school diploma or equivalent, strong English communication, organizational, interpersonal, and administrative skills, and familiarity with computerized systems. The role requires a professional work ethic, a genuine commitment to exceeding guest expectations, and availability for day, evening, and night shifts, including weekends and holidays.

Skills

Guest Service
Guest Registration
Room Assignment
Reservation Management
Cash Handling
Credit Procedures
Suggestive Selling
Guest Check-Out
Telephone Etiquette
Interdepartmental Coordination
Housekeeping Coordination
Room Status Tracking
Computerized Systems
Written Communication
Verbal Communication
Organization

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hotel Front Desk
Guest Registration
Room Assignment
Pre-Registration
Room Blocking
Reservations
Cancellation Procedures
Room Status Tracking
Cash Handling
Credit Procedures
Check-Cashing
Suggestive Selling
Guest Check-Out
Guest Account Charges
City Ledger
Master Ledger
Telephone Etiquette
Housekeeping Coordination
Room Maintenance
Guest Requests
Safety Procedures
Accident Prevention
Health And Safety
Computerized Systems
English Communication
Interpersonal Skills
Administrative Skills

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