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Algonquin Resort

Guest Service Agent

Toronto, ON, M9W 5E8, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests.
Register guests and assign rooms, accommodating special requests whenever possible.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures, is aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent written and verbal communication skills in English
Excellent organizational, interpersonal and administration skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening and night shifts any day of the week including weekends and holidays

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

To Learn more about InnVest visit https://innvesthotels.com/

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More about this job

Responsibilities

Welcome and register guests, assign rooms, manage reservations and check-outs, process guest charges, and promote hotel rooms and services. Coordinate with housekeeping, maintenance, and other departments to address guest requests, room status, safety, and service delivery.

Requirements

Applicants should have a high school diploma or equivalent, strong English communication, organizational, interpersonal, and administrative skills, and familiarity with computerized systems. The role requires a professional work ethic, a genuine commitment to exceeding guest expectations, and availability for day, evening, and night shifts, including weekends and holidays.

Skills

Guest Service
Guest Registration
Room Assignment
Reservation Management
Cash Handling
Credit Procedures
Suggestive Selling
Guest Check-Out
Telephone Etiquette
Interdepartmental Coordination
Housekeeping Coordination
Room Status Tracking
Computerized Systems
Written Communication
Verbal Communication
Organization

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hotel Front Desk
Guest Registration
Room Assignment
Pre-Registration
Room Blocking
Reservations
Cancellation Procedures
Room Status Tracking
Cash Handling
Credit Procedures
Check-Cashing
Suggestive Selling
Guest Check-Out
Guest Account Charges
City Ledger
Master Ledger
Telephone Etiquette
Housekeeping Coordination
Room Maintenance
Guest Requests
Safety Procedures
Accident Prevention
Health And Safety
Computerized Systems
English Communication
Interpersonal Skills
Administrative Skills

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