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Added 3 mins ago
TH
Front End Associate: Part Time - SQUAMISH
The Home Depot Canada
Squamish, BC
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 3 mins ago
J
Restaurant assistant manager
JobsMedia.io
Vancouver, BC
- Full-time
Added 3 mins ago
NA
Account Manager, Group Benefits
NFP, an Aon company (Canada)
Kitchener, ON
- Full-time
We’re looking for an Account Manager who will join as a key member of the group benefits service team. The AM will work autonomously and in collaboration with consultants and fellow AMs to…
Added 3 mins ago
JD
Kitchen staff
J D Wetherspoon
North Stormont, ON
- Full-time
…while maintaining high standards of cleanliness, safety and customer…
Added 3 mins ago
JD
Bar staff
J D Wetherspoon
North Stormont, ON
- Full-time
…while maintaining high standards of cleanliness, safety and customer…
Added 3 mins ago
NA
Claims Liaison, Commercial Insurance
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
…Insurance professionals by providing guidance, advocacy and customer support, to improve customer experience and overall team…
Added 3 mins ago
JD
Bar staff
J D Wetherspoon
North Stormont, ON
- Full-time
…while maintaining high standards of cleanliness, safety and customer…
Added 3 mins ago
NA
Manager, Commercial SME
NFP, an Aon company (Canada)
Oshawa, ON
- Full-time
In this role, you will be accountable for team performance, service delivery, quality, client outcomes and employee development. You will stay connected to day-to-day operations by…
Added 18 mins ago
LB
Account Manager
Lemieux Bédard
Sherbrooke, QC
- Full-time
The Account Manager plays a pivotal role on the Client Services team. They will be responsible for the progress of digital, print, television or radio advertising projects entrusted to…
Added 18 mins ago
E
gas station manager
Esso
Burton, BC
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 18 mins ago
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Assistant Manager, Guest Experience | Contract August 2026 - June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 18 mins ago
ER
Client Proposition Manager
Eden Rose
Wimborne, AB
- Full-time
Client Proposition Manager – Wealth Management
Added 18 mins ago
D
Account Manager
DEPT®
Toronto, ON
- $60,000 to $70,000 CAD / year
- Contract
Internally, this role is titled Senior Account Executive, but we’re advertising it as Account Manager to reflect the more commonly used job title.
Added 18 mins ago
HC
Tile Setter
Handyman Connection
Esquimalt, BC
- $40 to $50 USD / hour
- Full-time
Meet, review and discuss projects with our Project Manager and possible clients.
Added 18 mins ago
KC
Shift manager - fast food restaurant
KFC Canada (Yum! Brands Subsidiary)
St. Stephen, NB
- Full-time
Ensure that food and service meet quality control standards
Added 18 mins ago
GE
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have customer service experience and well-developed leadership skills.
Added 18 mins ago
M
Restaurant assistant manager
McDonald's
Port Hawkesbury, NS
- Full-time
Added 18 mins ago
GE
Little Chief Restaurant Host/Hostess
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Restaurant Manager or Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the restaurant in a timely manner. Emphasis must be…
Added 18 mins ago
S
Restaurant manager
Subway
Burns Lake, BC
- Full-time
Added 18 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 18 mins ago
GE
Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 18 mins ago
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Heavy Duty Field Technician
Wajax
Red Deer, AB
- Full-time
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and…
Added 18 mins ago
CS
Accountant, Arena
Canucks Sports & Entertainment (CSE)
Vancouver, BC
- Full-time
A team player with a strong customer service focus
Added 18 mins ago
A
Territory Manager, Facial Aesthetics - North Shore of Montreal
AbbVie
Blainville, QC
- Full-time
Our Territory Manager develops robust business plans to execute brand strategies and tactics in the field. They deliver sales performance, build strong customer relationships and support…
Added 18 mins ago
CC
Banquets and Catering Captain Part Time at Assiniboine Park
Compass Canada
Winnipeg, MB
- Part-time
Reporting to the General Manager, Banquets & Catering, the Banquet Captain will work with the Food Services Team to deliver great service and quality products to ensure our guests have a…

Algonquin Resort

Guest Service Agent

Regina, SK, S4Z 1A4, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Posting language: English
Posted: Sep 29, 2026

Original job description

Primary Responsibilities:

Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.

Checks guests out of the hotel; processes customer payments according to established policies and procedures.

Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.

Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.

Books guest reservations or coordinates with reservation center.

Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.

Issues, controls and releases guest safe-deposit boxes.

Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Health and Safety:

Follow hotel safe work procedures and policy, including the use of personal protective equipment.

Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.

Report all injuries or illnesses to a supervisor or manager immediately.

Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative.

Internal: Engineering: To relay guest needs for service.

Accounting: To seek credit approval for payment processing.

Housekeeping: To verify room availability.

External: Hotel guests: To sell and provide customer service; to resolve problems.

Transportation Companies: For guest transportation, Lost Bags,

distressed Passengers

Local Businesses: To provide information for guest; develop relationships

Education/ Experience: High School diploma or equivalent and some customer service experience.

Certification and/or License Requirement: None.

Skills:

Interpersonal skills Computer skills Typing

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment. May be asked to work overtime.

Guest Service Representative

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, moving about while standing.

The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person also types or uses a keyboard to coordinate hotel services for the guests.

This position utilizes problem solving and reasoning abilities often.

Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports.

Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts or the cashier bank.

Organizational Structure:

Reports to: Front Office Supervisor, Front Office Manager, Front Desk Manager, Guest Service Manager

· Job title also known as: Front Office Agent, Front Desk Agent

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More about this job

Responsibilities

The Guest Service Agent is responsible for registering guests, processing payments, and managing reservations while providing information on local attractions. They also handle guest complaints, maintain departmental accounting records, and ensure a professional image is upheld at all times.

Requirements

Candidates must possess a high school diploma or equivalent and have some prior customer service experience. Proficiency in computer use, typing, and basic mathematical skills is required to perform daily front desk duties.

Skills

Customer service
Upselling
Cashiering
Problem solving
Computer skills
Typing
Interpersonal skills
Communication
Accounting
Reservation management
Conflict resolution
Time management

Visa sponsorship

Not detected in the job text

Keywords

Front desk
Guest services
Hotel operations
Check-in
Check-out
Upselling
Cashiering
Reservations
Customer satisfaction
Accounting
Occupational health and safety
Hospitality
Front office
Guest relations

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