Guest Service Agent

• Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. 

• Checks guests out of the hotel; processes customer payments according to established policies and procedures. 

• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. 

• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. 

• Books guest reservations or coordinates with reservation center. 

• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. 

• Issues, controls and releases guest safe-deposit boxes. 

• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. 

• Provides a professional image at all times through appearance and dress. 

• Follows company policies and procedures. 

• Personal vehicle to travel locally or to other locations is a primary job duty. 

Note: Other duties as assigned by supervisor or management