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Algonquin Resort

Guest Service Agent

Halifax, NS, B3J 3N9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

The Guest Service Agent plays a key role in creating exceptional guest experiences from arrival to departure. This position is responsible for providing friendly, efficient, and accurate service while supporting various guest service functions including front desk operations, lobby services, switchboard, night audit, and security support.

The ideal candidate enjoys working with people, is detail-oriented, and thrives in a fast-paced hospitality environment.

Key Responsibilities

Guest Experience

Provide warm, professional service that exceeds guest expectations through attentive communication, problem-solving, and efficient service.
Recognize and respond to guest needs to ensure a positive and memorable stay.
Assist in resolving guest concerns and help regain the loyalty of dissatisfied guests.

Front Desk Operations

Complete guest check-ins and check-outs accurately and efficiently.
Process reservations and maintain guest accounts in accordance with hotel credit standards.
Identify opportunities to enhance the guest stay through thoughtful upselling of rooms, services, and amenities.

Switchboard & Communication

Answer and direct incoming calls in a courteous and professional manner.
Provide information to guests and callers about hotel services and local attractions.
Manage wake-up calls, guest messages, and internal communications.

Lobby Services

Greet guests warmly upon arrival and assist with requests, information, and directions.
Support lobby operations including luggage assistance, deliveries, and valet coordination where applicable.

Security Awareness

Maintain a visible and reassuring presence within guest areas.
Conduct routine patrols when required and address disturbances or noise complaints.
Assist in protecting hotel property and ensuring guest safety, contacting appropriate authorities when necessary.

Hotel Knowledge & Sales

Maintain a strong understanding of the hotel’s facilities, services, and local area attractions.
Promote hotel services and amenities to maximize guest satisfaction and revenue opportunities.

Safety & Team Support

Follow all emergency procedures and safety standards.
Report incidents, accidents, hazards, or concerns promptly.
Assist with additional duties as assigned by the Guest Services Supervisor or management team.

What We're Looking For:

Strong customer service and communication skills
Friendly, professional, and approachable demeanor
Ability to multitask and stay organized in a fast-paced environment
Problem-solving skills and sound judgment
Flexibility to work various shifts, including evenings, weekends, and holidays

What We Offer:

We want you to feel valued here and to enjoy the benefits of being part of a strong and supportive team. You can expect:

Employee benefits after six months of employment
Discounted underground parking
Employee Referral Program
Access to the hotel gym and pool outside of working hours
Occasional perks and employee appreciation surprises
A workplace culture rooted in hospitality, trust and continuous growth

Our Commitment to Inclusion:

The Prince George Hotel values the diversity of people and communities and is committed to excellence and inclusion in our company. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.

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More about this job

Responsibilities

The Guest Service Agent is responsible for providing exceptional service during guest arrivals and departures while managing front desk, lobby, and switchboard operations. They also ensure guest safety through security patrols and promote hotel services to enhance the overall guest experience.

Requirements

The ideal candidate possesses strong customer service and communication skills with the ability to multitask in a fast-paced environment. They must be professional, approachable, and flexible to work various shifts including evenings, weekends, and holidays.

Skills

Customer service
Communication
Problem-solving
Multitasking
Organization
Front desk operations
Upselling
Switchboard operation
Security awareness
Hospitality
Conflict resolution
Attention to detail

Benefits

Employee benefits
Discounted underground parking
Employee referral program
Access to hotel gym and pool

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hospitality
Front Desk
Check-in
Check-out
Reservations
Switchboard
Security
Upselling
Customer Experience
Hotel Operations
Communication
Problem-solving
Multitasking
Safety Standards
Emergency Procedures

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