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Added 12 mins ago
Bilingual Customer Service Representative
Dentsply Sirona, Inc
ON · Mississauga, Ont., ON
Dentsply Sirona Customer Service Team is looking for an experienced and talented Bilingual Customer Service Representative to join our team. The Bilingual Customer Service Specialist…
Added 12 mins ago
Bilingual Customer Service Representative
Dentsply Sirona, Inc
BC · Canada Home Office, BC
Dentsply Sirona Customer Service Team is looking for an experienced and talented Bilingual Customer Service Representative to join our team. The Bilingual Customer Service Specialist…
Added 12 mins ago
KA
Client Engagement Specialist
Kaizen Automotive Group
Calgary, AB
- Full-time
1-3 years of experience in customer service, sales support, lead management, or appointment setting.
Added 12 mins ago
KA
Automotive Service Technician - Choose Your Hours
Kaizen Automotive Group
Calgary, AB
- Full-time
…we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we…
Added 12 mins ago
OR
Wireless Sales Associate - Gander
OSL Retail Services Inc
Gander, NL
- Other
Experience: Sales, customer service, retail, or marketing experience are an asset.
Added 12 mins ago
EM
Management Trainee Intern -Summer 2027
Enterprise Mobility
Lethbridge, AB
- $19 CAD / hour
- Temporary
…leadership skills. For a university student, the real-world professional experience you’ll receive during the internship will help you stand apart from the crowd, and will be more than just…
Added 12 mins ago
HP
Building Manager
Hazelview Properties
Regina, SK
- Full-time
2+ years of related experience in a customer service or related role
Added 12 mins ago
CM
Personal Support Worker, Emergency
Cambridge Memorial Hospital
Cambridge, ON
- Other
…effectively with patients, staff and families, and provides excellent customer service at all times. Responsibilities include assisting patients with activities of daily living and…
Added 12 mins ago
MC
Member Services Representative - Part Time (Pendale)
Meridian Credit Union
St. Catharines, ON
- $45,000 to $49,000 CAD / year
- Part-time
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
Added 12 mins ago
TN
Quality Supervisor
The NARMCO Group
Windsor, ON
- Full-time
…stamping and assembly. As a result of continuously growing our professional team, we have a challenging career opportunity for a Quality Supervisor. The successful candidate for this…
Added 12 mins ago
RM
Access and Privacy Coordinator
Regional Municipality of Peel
Brampton, ON
- Other
Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and…
Added 12 mins ago
FM
Automation Lead
Farm Mutual Re
Cambridge, ON
- Full-time
7+ years of experience in a process improvement and workflow automation role
Added 12 mins ago
AP
Senior Manufacturing Systems Engineer
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
…Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients…
Added 12 mins ago
Senior Product Manager, AV Solutions and Ecosystems
Nureva
Ottawa, ON · Kanata, Ontario
The ideal candidate combines strong product-management judgement with meaningful professional AV, unified communications, meeting-room or channel experience. They may have developed their…
Added 12 mins ago
AR
Guest Service Agent
Algonquin Resort
Halifax, NS
- Full-time
Provide warm, professional service that exceeds guest expectations through attentive communication, problem-solving, and efficient service.
Added 12 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 12 mins ago
UH
Nurse Practitioner - Liver Transplant
University Health Network
Toronto, ON
- Contract
Delivering, coordinating and participating in education and professional development activities/programs.
Added 12 mins ago
RB
Sales Trainee (Contract)
Red Bull
Calgary, AB
- Contract
…needed. Sales Trainee will work with management to maintain customer relationships between sales, merchandising and operations for all large & small format “off premise” stores. The primary…
Added 12 mins ago
SD
Pharmacy Assistant, Hourly Full Time Evening
Shoppers Drug Mart
Newmarket, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 12 mins ago
FC
HSE Lead
FLINT Corp.
Fort McMurray, AB
- Full-time
Supportive work environment focused on safety and professional development.
Added 12 mins ago
NC
Senior Broker, Commercial Insurance
NFP Corp
Toronto, ON
- Full-time
…will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and…
Added 12 mins ago
LC
Pharmacy Manager, Registered Pharmacy Technician (RPhT)
Loblaw Companies Limited
Liverpool, NS
- Full-time
Foster a positive and collaborative team environment, promoting continuous learning and professional development.
Added 27 mins ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
College diploma or university degree in Computer Science, Information Technology, Telecommunications, or a related field; equivalent experience will also be considered.
Added 27 mins ago
SC
Warehouse Supervisor
Spicers Canada
Dartmouth, NS
- $25 CAD / hour
- Full-time
…reviews. Implementing production, productivity, quality and customer service standards, resolving problems, and identifying warehouse system…
Added 27 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.

Algonquin Resort

Guest Service Agent

Halifax, NS, B3J 3N9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

The Guest Service Agent plays a key role in creating exceptional guest experiences from arrival to departure. This position is responsible for providing friendly, efficient, and accurate service while supporting various guest service functions including front desk operations, lobby services, switchboard, night audit, and security support.

The ideal candidate enjoys working with people, is detail-oriented, and thrives in a fast-paced hospitality environment.

Key Responsibilities

Guest Experience

Provide warm, professional service that exceeds guest expectations through attentive communication, problem-solving, and efficient service.
Recognize and respond to guest needs to ensure a positive and memorable stay.
Assist in resolving guest concerns and help regain the loyalty of dissatisfied guests.

Front Desk Operations

Complete guest check-ins and check-outs accurately and efficiently.
Process reservations and maintain guest accounts in accordance with hotel credit standards.
Identify opportunities to enhance the guest stay through thoughtful upselling of rooms, services, and amenities.

Switchboard & Communication

Answer and direct incoming calls in a courteous and professional manner.
Provide information to guests and callers about hotel services and local attractions.
Manage wake-up calls, guest messages, and internal communications.

Lobby Services

Greet guests warmly upon arrival and assist with requests, information, and directions.
Support lobby operations including luggage assistance, deliveries, and valet coordination where applicable.

Security Awareness

Maintain a visible and reassuring presence within guest areas.
Conduct routine patrols when required and address disturbances or noise complaints.
Assist in protecting hotel property and ensuring guest safety, contacting appropriate authorities when necessary.

Hotel Knowledge & Sales

Maintain a strong understanding of the hotel’s facilities, services, and local area attractions.
Promote hotel services and amenities to maximize guest satisfaction and revenue opportunities.

Safety & Team Support

Follow all emergency procedures and safety standards.
Report incidents, accidents, hazards, or concerns promptly.
Assist with additional duties as assigned by the Guest Services Supervisor or management team.

What We're Looking For:

Strong customer service and communication skills
Friendly, professional, and approachable demeanor
Ability to multitask and stay organized in a fast-paced environment
Problem-solving skills and sound judgment
Flexibility to work various shifts, including evenings, weekends, and holidays

What We Offer:

We want you to feel valued here and to enjoy the benefits of being part of a strong and supportive team. You can expect:

Employee benefits after six months of employment
Discounted underground parking
Employee Referral Program
Access to the hotel gym and pool outside of working hours
Occasional perks and employee appreciation surprises
A workplace culture rooted in hospitality, trust and continuous growth

Our Commitment to Inclusion:

The Prince George Hotel values the diversity of people and communities and is committed to excellence and inclusion in our company. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.

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More about this job

Responsibilities

The Guest Service Agent is responsible for providing exceptional service during guest arrivals and departures while managing front desk, lobby, and switchboard operations. They also ensure guest safety through security patrols and promote hotel services to enhance the overall guest experience.

Requirements

The ideal candidate possesses strong customer service and communication skills with the ability to multitask in a fast-paced environment. They must be professional, approachable, and flexible to work various shifts including evenings, weekends, and holidays.

Skills

Customer service
Communication
Problem-solving
Multitasking
Organization
Front desk operations
Upselling
Switchboard operation
Security awareness
Hospitality
Conflict resolution
Attention to detail

Benefits

Employee benefits
Discounted underground parking
Employee referral program
Access to hotel gym and pool

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hospitality
Front Desk
Check-in
Check-out
Reservations
Switchboard
Security
Upselling
Customer Experience
Hotel Operations
Communication
Problem-solving
Multitasking
Safety Standards
Emergency Procedures

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