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Added 9 mins ago
Bilingual Customer Service Representative
Dentsply Sirona, Inc
ON · Mississauga, Ont., ON
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients…
Added 9 mins ago
Bilingual Customer Service Representative
Dentsply Sirona, Inc
BC · Canada Home Office, BC
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients…
Added 9 mins ago
KA
Client Engagement Specialist
Kaizen Automotive Group
Calgary, AB
- Full-time
…Insurance• Employee & Family Assistance Programs• Vehicle Purchase & Service Discounts• Paid Professional Development• Company‑Wide Appreciation Events• And SO MUCH…
Added 9 mins ago
KA
Automotive Service Technician - Choose Your Hours
Kaizen Automotive Group
Calgary, AB
- Full-time
…Insurance• Employee & Family Assistance Programs• Vehicle Purchase & Service Discounts• Paid Professional Development• Company‑Wide Appreciation Events• And SO MUCH…
Added 9 mins ago
OR
Wireless Sales Associate - Gander
OSL Retail Services Inc
Gander, NL
- Other
We’re looking for enthusiastic, friendly, and customer-focused Wireless Sales Associates to join our team. You'll help customers find the right wireless solutions by selling phones, plans,…
Added 9 mins ago
EM
Management Trainee Intern -Summer 2027
Enterprise Mobility
Lethbridge, AB
- $19 CAD / hour
- Temporary
Must have a minimum of six months experience in sales, customer service, management or leadership.
Added 9 mins ago
HP
Building Manager
Hazelview Properties
Regina, SK
- Full-time
…the property to ensure that a superior level of co-operation, service and support is provided to Residents. Building Managers have a strong ownership mindset and customer service to ensure…
Added 9 mins ago
SE
Regional Service Administrator
SMS Equipment Inc.
Edmonton, AB
- Full-time
Professional, solutions-focused approach to customer service and internal communication.
Added 9 mins ago
CM
Personal Support Worker, Emergency
Cambridge Memorial Hospital
Cambridge, ON
- Other
…effectively with patients, staff and families, and provides excellent customer service at all times. Responsibilities include assisting patients with activities of daily living and…
Added 9 mins ago
MC
Member Services Representative - Part Time (Pendale)
Meridian Credit Union
St. Catharines, ON
- $45,000 to $49,000 CAD / year
- Part-time
As our Member Experiences Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 9 mins ago
RM
Access and Privacy Coordinator
Regional Municipality of Peel
Brampton, ON
- Other
Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and…
Added 9 mins ago
AR
Guest Service Agent
Algonquin Resort
Halifax, NS
- Full-time
Provide warm, professional service that exceeds guest expectations through attentive communication, problem-solving, and efficient service.
Added 9 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 9 mins ago
UH
Nurse Practitioner - Liver Transplant
University Health Network
Toronto, ON
- Contract
Delivering, coordinating and participating in education and professional development activities/programs.
Added 9 mins ago
RB
Sales Trainee (Contract)
Red Bull
Calgary, AB
- Contract
…needed. Sales Trainee will work with management to maintain customer relationships between sales, merchandising and operations for all large & small format “off premise” stores. The primary…
Added 9 mins ago
SD
Pharmacy Assistant, Hourly Full Time Evening
Shoppers Drug Mart
Newmarket, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 mins ago
FC
HSE Lead
FLINT Corp.
Fort McMurray, AB
- Full-time
ClearWater is a leading service provider in Canada's energy and industrial markets. We offer full asset life cycle support, including construction, maintenance, fabrication, and…
Added 9 mins ago
NC
Senior Broker, Commercial Insurance
NFP Corp
Toronto, ON
- Full-time
Proactively coordinate and manage broking around the renewal cycle in accordance with NFP’s service model standards and timelines
Added 9 mins ago
LC
Pharmacy Manager, Registered Pharmacy Technician (RPhT)
Loblaw Companies Limited
Liverpool, NS
- Full-time
Work collaboratively with the pharmacists on duty to help resolve patient issues and concerns in a timely and positive manner, utilizing outstanding customer service skills.
Added 25 mins ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Strong communication, presentation, customer service, and relationship management skills with the ability to work effectively with technical and non-technical stakeholders.
Added 25 mins ago
SC
Warehouse Supervisor
Spicers Canada
Dartmouth, NS
- $25 CAD / hour
- Full-time
…reviews. Implementing production, productivity, quality and customer service standards, resolving problems, and identifying warehouse system…
Added 25 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 25 mins ago
NP
Pharmacy Manager
Northway Pharmacy
Winnipeg, MB
- Full-time
…critical thinking, decision-making, conflict resolution, and customer service skills, is a strong collaborator, has the ability and willingness to learn, has a growth mindset and can work…
Added 25 mins ago
IC
Digital Marketing Specialist
i24 Call Management Solutions
Montreal, QC
- Part-time
i24 Call Management Solutions is a Canadian company specializing in call management and customer service for clients across Canada, ranging from self-employed professionals to national…
Added 25 mins ago
CC
Gestionnaire logistique et opérations
Cerco Cable Canada
Dorval, QC
- Full-time
Coordinate activities with sales, customer service and carriers to meet delivery deadlines.

Algonquin Resort

Guest Service Agent

Halifax, NS, B3J 3N9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

The Guest Service Agent plays a key role in creating exceptional guest experiences from arrival to departure. This position is responsible for providing friendly, efficient, and accurate service while supporting various guest service functions including front desk operations, lobby services, switchboard, night audit, and security support.

The ideal candidate enjoys working with people, is detail-oriented, and thrives in a fast-paced hospitality environment.

Key Responsibilities

Guest Experience

Provide warm, professional service that exceeds guest expectations through attentive communication, problem-solving, and efficient service.
Recognize and respond to guest needs to ensure a positive and memorable stay.
Assist in resolving guest concerns and help regain the loyalty of dissatisfied guests.

Front Desk Operations

Complete guest check-ins and check-outs accurately and efficiently.
Process reservations and maintain guest accounts in accordance with hotel credit standards.
Identify opportunities to enhance the guest stay through thoughtful upselling of rooms, services, and amenities.

Switchboard & Communication

Answer and direct incoming calls in a courteous and professional manner.
Provide information to guests and callers about hotel services and local attractions.
Manage wake-up calls, guest messages, and internal communications.

Lobby Services

Greet guests warmly upon arrival and assist with requests, information, and directions.
Support lobby operations including luggage assistance, deliveries, and valet coordination where applicable.

Security Awareness

Maintain a visible and reassuring presence within guest areas.
Conduct routine patrols when required and address disturbances or noise complaints.
Assist in protecting hotel property and ensuring guest safety, contacting appropriate authorities when necessary.

Hotel Knowledge & Sales

Maintain a strong understanding of the hotel’s facilities, services, and local area attractions.
Promote hotel services and amenities to maximize guest satisfaction and revenue opportunities.

Safety & Team Support

Follow all emergency procedures and safety standards.
Report incidents, accidents, hazards, or concerns promptly.
Assist with additional duties as assigned by the Guest Services Supervisor or management team.

What We're Looking For:

Strong customer service and communication skills
Friendly, professional, and approachable demeanor
Ability to multitask and stay organized in a fast-paced environment
Problem-solving skills and sound judgment
Flexibility to work various shifts, including evenings, weekends, and holidays

What We Offer:

We want you to feel valued here and to enjoy the benefits of being part of a strong and supportive team. You can expect:

Employee benefits after six months of employment
Discounted underground parking
Employee Referral Program
Access to the hotel gym and pool outside of working hours
Occasional perks and employee appreciation surprises
A workplace culture rooted in hospitality, trust and continuous growth

Our Commitment to Inclusion:

The Prince George Hotel values the diversity of people and communities and is committed to excellence and inclusion in our company. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.

Apply About employer

More about this job

Responsibilities

The Guest Service Agent is responsible for providing exceptional service during guest arrivals and departures while managing front desk, lobby, and switchboard operations. They also ensure guest safety through security patrols and promote hotel services to enhance the overall guest experience.

Requirements

The ideal candidate possesses strong customer service and communication skills with the ability to multitask in a fast-paced environment. They must be professional, approachable, and flexible to work various shifts including evenings, weekends, and holidays.

Skills

Customer service
Communication
Problem-solving
Multitasking
Organization
Front desk operations
Upselling
Switchboard operation
Security awareness
Hospitality
Conflict resolution
Attention to detail

Benefits

Employee benefits
Discounted underground parking
Employee referral program
Access to hotel gym and pool

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hospitality
Front Desk
Check-in
Check-out
Reservations
Switchboard
Security
Upselling
Customer Experience
Hotel Operations
Communication
Problem-solving
Multitasking
Safety Standards
Emergency Procedures

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