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Added 9 mins ago
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Golf Leadership Opportunities - Springs/Summer 2027
AccorHotel
Banff, AB
- Contract
Golf Retail Supervisor - works closely with the Golf Retail Manager to oversee the daily operations of the Golf Retail department, providing hands-on leadership, colleague training, and…
Added 24 mins ago
Guest Service Manager
Northland Properties
Castlegar, BC
We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work…
Added 24 mins ago
WR
Switchboard Operator
Windsor Regional Hospital
Windsor, ON
- Full-time
Reporting to the Director, Guest Services/Clinical Nutrition or designate, the Switchboard Operator is responsible for receiving and dispatching all calls to the hospital switchboard…
Added 54 mins ago
SA
Restaurant Shift Supervisor
SSP America
Calgary, AB
- Full-time
Responsibilities As a Restaurant Shift Supervisor Includes
Added 54 mins ago
Restaurant Shift Supervisor
SSP
Calgary, AB
Responsibilities as a Restaurant Shift Supervisor includes:
Added 1 hour ago
DT
Cleaner
Din Tai Fung North America
Vancouver, BC
- $18.25 CAD / hour
- Part-time
…restaurant, including but not limited to the employee restrooms, guest restrooms, kitchen areas, dining areas and storage…
Added 1 hour ago
GN
Risk Prevention and Safety Supervisor
Groupe Nordik
Chelsea, QC
- Full-time
We are seeking a Supervisor who plays an active role in supporting and guiding the team. You will be present to lead, intervene, train, and ensure thorough operational follow-up. Your…
Added 2 hours ago
L
Product Operations Lead | Promenade St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
…evaluations, recommendations into store hiring decisions, and acts as Supervisor on Duty (SOD) while leading inventory shifts. The Product Operations Lead also oversees and delivers a…
Added 3 hours ago
L
Seasonal Guest Experience Lead | Halifax Shopping Centre
lululemon
Halifax, NS
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 3 hours ago
GC
Cage Cashier (Part-time) - Moncton (Bilingual ENG/FR)
Great Canadian Entertainment
Moncton, NB
- Part-time
Keep control over Cash Desk keys and ensure their return to the Cage Supervisor at the end of the shift
Added 3 hours ago
TG
Bowling Attendant
The Glencoe Golf & Country Club
Calgary, AB
- Part-time
Provide efficient food and beverage service, including the responsible serving of alcohol. Duties include taking and placing orders, clearing and cleaning tables, and working…
Added 3 hours ago
Assistant Manager Sous Chef, Winter Seasonal
Vail Resorts
Whistler, BC
…lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 4 hours ago
MI
Registered Massage Therapist - PT
Marriott International
Vancouver, BC
- Part-time
…guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.…
Added 4 hours ago
MI
Registered Massage Therapist (Casual)
Marriott International
Toronto, ON
- Part-time
…guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.…
Added 4 hours ago
MI
Spa Registered Massage Therapist
Marriott International
AB · Edmonton, AB
- Part-time
…guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.…
Added 5 hours ago
AR
Guest Service Agent
Algonquin Resort
Halifax, NS
- Full-time
The Guest Service Agent plays a key role in creating exceptional guest experiences from arrival to departure. This position is responsible for providing friendly, efficient, and accurate…
Added 10 hours ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 10 hours ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 10 hours ago
GE
Conversion Set Up Crew
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Ability to understand various types of equipment and set up styles for events, including basic knowledge of service standards, guest relations and etiquette.
Added 10 hours ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of the House Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the various foodservice outlets in a timely manner.…
Added 10 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and…
Added 10 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor guest alcohol consumption and promptly communicate responsible liquor service concerns to the Outlet Supervisor or Manager in accordance with established procedures.
Added 10 hours ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 10 hours ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 10 hours ago
GE
Buffet Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of the House Manager, Shift Supervisor or Dual Shift Supervisor, the Hostess/Cashier is responsible for greeting and seating guests within the buffet in a…

Algonquin Resort

Guest Service Agent

Halifax, NS, B3J 3N9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

The Guest Service Agent plays a key role in creating exceptional guest experiences from arrival to departure. This position is responsible for providing friendly, efficient, and accurate service while supporting various guest service functions including front desk operations, lobby services, switchboard, night audit, and security support.

The ideal candidate enjoys working with people, is detail-oriented, and thrives in a fast-paced hospitality environment.

Key Responsibilities

Guest Experience

Provide warm, professional service that exceeds guest expectations through attentive communication, problem-solving, and efficient service.
Recognize and respond to guest needs to ensure a positive and memorable stay.
Assist in resolving guest concerns and help regain the loyalty of dissatisfied guests.

Front Desk Operations

Complete guest check-ins and check-outs accurately and efficiently.
Process reservations and maintain guest accounts in accordance with hotel credit standards.
Identify opportunities to enhance the guest stay through thoughtful upselling of rooms, services, and amenities.

Switchboard & Communication

Answer and direct incoming calls in a courteous and professional manner.
Provide information to guests and callers about hotel services and local attractions.
Manage wake-up calls, guest messages, and internal communications.

Lobby Services

Greet guests warmly upon arrival and assist with requests, information, and directions.
Support lobby operations including luggage assistance, deliveries, and valet coordination where applicable.

Security Awareness

Maintain a visible and reassuring presence within guest areas.
Conduct routine patrols when required and address disturbances or noise complaints.
Assist in protecting hotel property and ensuring guest safety, contacting appropriate authorities when necessary.

Hotel Knowledge & Sales

Maintain a strong understanding of the hotel’s facilities, services, and local area attractions.
Promote hotel services and amenities to maximize guest satisfaction and revenue opportunities.

Safety & Team Support

Follow all emergency procedures and safety standards.
Report incidents, accidents, hazards, or concerns promptly.
Assist with additional duties as assigned by the Guest Services Supervisor or management team.

What We're Looking For:

Strong customer service and communication skills
Friendly, professional, and approachable demeanor
Ability to multitask and stay organized in a fast-paced environment
Problem-solving skills and sound judgment
Flexibility to work various shifts, including evenings, weekends, and holidays

What We Offer:

We want you to feel valued here and to enjoy the benefits of being part of a strong and supportive team. You can expect:

Employee benefits after six months of employment
Discounted underground parking
Employee Referral Program
Access to the hotel gym and pool outside of working hours
Occasional perks and employee appreciation surprises
A workplace culture rooted in hospitality, trust and continuous growth

Our Commitment to Inclusion:

The Prince George Hotel values the diversity of people and communities and is committed to excellence and inclusion in our company. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.

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More about this job

Responsibilities

The Guest Service Agent is responsible for providing exceptional service during guest arrivals and departures while managing front desk, lobby, and switchboard operations. They also ensure guest safety through security patrols and promote hotel services to enhance the overall guest experience.

Requirements

The ideal candidate possesses strong customer service and communication skills with the ability to multitask in a fast-paced environment. They must be professional, approachable, and flexible to work various shifts including evenings, weekends, and holidays.

Skills

Customer service
Communication
Problem-solving
Multitasking
Organization
Front desk operations
Upselling
Switchboard operation
Security awareness
Hospitality
Conflict resolution
Attention to detail

Benefits

Employee benefits
Discounted underground parking
Employee referral program
Access to hotel gym and pool

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hospitality
Front Desk
Check-in
Check-out
Reservations
Switchboard
Security
Upselling
Customer Experience
Hotel Operations
Communication
Problem-solving
Multitasking
Safety Standards
Emergency Procedures

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