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Account Development Specialist
UAP Inc.
Cranbrook, BC
- Full-time
The Account Development Specialist is the image, face, and voice of NAPA. You are accountable for building and maintaining quality business relationships with existing and new customers by…
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Onboard Host - Vancouver (Full Time, March to October)
Rocky Mountaineer
Vancouver, BC
- Full-time
Reporting to the Guest Services Manager, the Onboard Host delivers exceptional onboard hospitality that creates memorable guest experiences. Through outstanding service, engaging…
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Automation Business Development Manager
REXEL
Kamloops, BC
- Full-time
As the Automation Business Development Manager based in Kamloops, BC you are responsible for Rockwell Controllers, HMI and Networks to support the geographical territory of BC. Reporting to…
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Field Implementation Manager
Clera
Canada
- $70,000 to $85,000 USD / year
- Full-time
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Commercial Capability Lead Canada, Cross Franchises (Mississauga, Ontario, Canada)
Smith+Nephew
Mississauga, ON · CAN - Mississauga
- $130,000 to $145,000 CAD / year
- Full-time
Lead and facilitate sales enablement and leadership development programs across Canada, including Sales Manager Academy, Challenger Selling, Negotiation Academy, Opportunity and Key Account…
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Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business…
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Client Advisor
RBC
Selkirk, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
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Client Advisor
RBC
Guysborough, NS
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
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Customer Service Broker (Home & Auto Insurance)
OTIP Group of Companies (OTIP, Orbit, Curo)
Quispamsis, NB · Ottawa, ON · Waterloo, ON · Dartmouth, NS · Wetaskiwin, AB · Edmonton, AB
…property policies with confidence. Reporting to the Assistant Manager, Broker Service, you'll provide expert guidance, assess risk, and ensure every interaction is smooth, efficient, and…
Added 14 mins ago
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Pharmacy Assistant
Walmart Canada
Guelph, ON
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 14 mins ago
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(CAN) Manager, Facility Design (IC)
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Manager, Facility Design supports the New Store Program by coordinating facility design activities associated with site transition and portfolio integration…
Added 14 mins ago
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(CAN) Pharmacy Assistant
Walmart Canada
Calgary, AB
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 14 mins ago
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Relationship Manager
CIBC
Yellowknife, NT
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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Credit Controller
ELIS
ON · Durham, ON
- Full-time
Responsible for own cash allocation as outlined by the Line Manager.
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(CAN) Gérant de rayon leader, marchandise générale
Walmart Canada
Sept-Îles, QC
- Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 14 mins ago
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206669 - Support Engineer
Orion Innovation
Montreal, QC
- Full-time
Handle user account management, including password resets and access permissions (e.g., Active Directory, O365).
Added 14 mins ago
WC
WM Over the Counter Pharmacy Assistant
Walmart Canada
Calgary, AB
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
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Inside Sales Representative (Temporary)
Essentra
ON · Ontario, Canada
- Temporary
…Temporary Inside Sales Rep (ISR) will work closely with the General Manager and sales manager regarding day-to-day development and execution of the inside sales strategy at Essentra…
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Regional Alliance Manager - Canada
Okta
Toronto, ON
- Full-time
Reporting to the Director of AMER Okta Partners & Alliances, the Regional Alliance Manager will drive co-sell execution across a defined portfolio of focus partners within the Commercial…
Added 14 mins ago
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Facility Manager III
BGIS
Toronto, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 14 mins ago
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Major Accounts Manager
JobsMedia.io
Montreal, QC
- Full-time
As a Senior Account Manager, you will be responsible for developing and growing a portfolio of major accounts in the Montreal area and throughout Quebec.
Added 14 mins ago
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Business Development Manager – Technology & Data Solutions
Saint Laurent Consulting
Calgary, AB
- Full-time
Our client is seeking an experienced and results-driven Business Development Manager to drive new business growth and expand its presence across the technology, IT consulting, cloud…
Added 14 mins ago
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Technology Procurement Leader
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This is a full-time, hybrid position, working in our Toronto office three days per week
Added 14 mins ago
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Senior Commercial Insurance Account Manager
Impact Recruitment
Calgary, AB
- Full-time
Must have Level 2 license, RIBO is an asset
Added 14 mins ago
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Maintenance Technician
Calgary Heritage Housing
Calgary, AB
- Full-time
Comprehensive group health benefits including $1,000 annual Health Spending Account.

Algonquin Resort

Guest Service Agent

Toronto, ON, M9W 5E8, Canada

Part-time

Apply on recruiting.ultipro.ca About employer

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Job details

Job type: Part-time
Posting language: English
Posted: Nov 10, 2026

Original job description

THE OPPORTUNITY:

GUEST SERVICES AGENT

THE ROLE:

The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests.
Register guests and assign rooms, accommodating special requests whenever possible.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures, is aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards

COMPETENCIES WE ARE SEEKING:

Excellent written and verbal communication skills in English
Excellent organizational, interpersonal and administration skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening and night shifts any day of the week including weekends and holidays

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

To Learn more about InnVest visit https://innvesthotels.com/

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

Welcome and register guests, assign rooms, process reservations, payments, check-outs, and guest account charges while responding to requests and promoting hotel services. Coordinate room status and maintenance updates with housekeeping, engineering, and other departments, and maintain a safe, organized lobby while following hotel procedures.

Requirements

Applicants should have a high school diploma or equivalent, strong English communication, organizational, interpersonal, and administrative skills, and proficiency or familiarity with computerized systems. The role calls for a professional work ethic, a genuine commitment to exceeding guest expectations, and availability for day, evening, and night shifts, including weekends and holidays.

Skills

Guest Service
Verbal Communication
Written Communication
Organization
Interpersonal Skills
Administration
Computerized Systems
Reservation Processing
Room Assignment
Cash Handling
Credit Processing
Suggestive Selling
Telephone Etiquette
Interdepartmental Coordination
Customer Service
Safety Procedures

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hotel Operations
Guest Registration
Room Assignment
Reservations
Pre-Registration
Room Blocking
Guest Check-Out
Payment Processing
Credit Policies
Cash Handling
Room Status Tracking
Room Rates
Suggestive Selling
Housekeeping Coordination
Maintenance Coordination
Guest Account Charges
City Ledger
Telephone Etiquette
Customer Service
Guest Requests
Safety Procedures
Accident Prevention
Lobby Organization
Computerized Systems

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Jobs in Canada