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Added 5 hours ago
Guest Service Agent
Algonquin Resort
Regina, SK
Part-time
Reports to: Front Office Supervisor, Front Office Manager, Front Desk Manager, Guest Service Manager
Added 17 days ago
Lot Associate Part-Time - 7050 Spruce Grove
The Home Depot Canada
Spruce Grove, AB
Part-time
Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
Added 3 days ago
Caissier(ière) (Temps partiel) disponible en tout temps
The Home Depot Canada
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
Part-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…
Added 19 days ago
Lot Associate - Part Time (Halifax)
The Home Depot Canada
Halifax, NS
Part-time
Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
Added 2 days ago
Labourer, Marina / Labourer, Roads
Town of Whitby
Whitby, ON · Port Whitby Marina
Full-time
towing boats using marina outboard powered workboats, move boat cradles, trailers and blocking materials using front end loader, tractor, or utility vehicle;
Added 1 day ago
Front Office Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
Full-time
Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as…
Added 25 days ago
Caissier(ière) (Temps partiel)
The Home Depot Canada
Quebec, QC
Part-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…
Added 4 days ago
Front End Associate: Part Time - SQUAMISH
The Home Depot Canada
Squamish, BC
Part-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…
Added 1 day ago
Cashier Part Time (BARRIE)
The Home Depot Canada
Barrie, ON
Part-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…
Added 1 day ago
Cashier Part Time - 7086 Winnipeg Southwest
The Home Depot Canada
Winnipeg, MB
Part-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…
Added 1 day ago
Associé(e) au stationnement (temps partiel)
The Home Depot Canada
Granby, QC
Part-time
Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
Added 1 day ago
Front Office Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
Full-time
Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as…
Added 1 day ago
Labourer, Marina / Labourer, Roads
Town of Whitby
Whitby, ON
Full-time
towing boats using marina outboard powered workboats, move boat cradles, trailers and blocking materials using front end loader, tractor, or utility vehicle;
Added 1 day ago
Records Assistant
Westbank First Nation
Kelowna, BC
Full-time
Identifies conflicting task instructions and notifies supervisor
Added 8 days ago
Caissier(ère) principal(e) (temps plein)
The Home Depot Canada
Laval, QC
Full-time
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.…
Added 1 day ago
Front End - Supervisor Front End II
Sobeys
Calgary, AB
Full-time
The Front-End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the…
Added 1 day ago
Caissier(ère) principal(e) (temps partiel)
The Home Depot Canada
Quebec, QC
Part-time
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.…
Added 2 days ago
Assistant Manager
Planet Fitness
Lethbridge, AB
Full-time
Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet…
Added 2 days ago
Automation/Controls Supervisor
Magna International
Concord, ON
Full-time
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other…
Added 2 days ago
Service Centre Supervisor - Day Shift
Brambles
Mississauga, ON
Full-time
Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
Added 2 days ago
Payroll Clerk
The Link: Youth and Family Supports
Winnipeg, MB
Full-time
…finance-related and payroll support to the Administration and Payroll Manager as well as the…
Added 2 days ago
Heavy Equipment Operator-1
The University of British Columbia
Vancouver, BC
$5,544 to $5,984 CAD / month
Full-time
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Added 2 days ago
Associé(e) aux caisses (temps partiel)
The Home Depot Canada
Montreal, QC
Part-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…
Added 2 days ago
Cashier Part-Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
Part-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…
Added 2 days ago
Associé(e) à l'Avant du Magasin - (Temps partiel) - Disponible en tout temps
The Home Depot Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
Part-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…

Algonquin Resort

Guest Service Agent

Regina, SK, S4Z 1A4, Canada

Job type: Part-time
Posting language: English
Posted: Sep 16, 2026

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Original job description

Primary Responsibilities:

Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.

Checks guests out of the hotel; processes customer payments according to established policies and procedures.

Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.

Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.

Books guest reservations or coordinates with reservation center.

Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.

Issues, controls and releases guest safe-deposit boxes.

Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Health and Safety:

Follow hotel safe work procedures and policy, including the use of personal protective equipment.

Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.

Report all injuries or illnesses to a supervisor or manager immediately.

Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative.

Internal: Engineering: To relay guest needs for service.

Accounting: To seek credit approval for payment processing.

Housekeeping: To verify room availability.

External: Hotel guests: To sell and provide customer service; to resolve problems.

Transportation Companies: For guest transportation, Lost Bags,

distressed Passengers

Local Businesses: To provide information for guest; develop relationships

Education/ Experience: High School diploma or equivalent and some customer service experience.

Certification and/or License Requirement: None.

Skills:

Interpersonal skills Computer skills Typing

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment. May be asked to work overtime.

Guest Service Representative

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, moving about while standing.

The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person also types or uses a keyboard to coordinate hotel services for the guests.

This position utilizes problem solving and reasoning abilities often.

Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports.

Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts or the cashier bank.

Organizational Structure:

Reports to: Front Office Supervisor, Front Office Manager, Front Desk Manager, Guest Service Manager

· Job title also known as: Front Office Agent, Front Desk Agent

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More about this job

Responsibilities

The Guest Service Agent is responsible for registering guests, processing payments, and managing reservations while providing excellent customer service. They also handle guest inquiries, resolve complaints, and maintain departmental accounting records.

Requirements

Candidates must have a high school diploma or equivalent and some prior customer service experience. Proficiency in computer skills and typing is required, along with the ability to work nights, weekends, and holidays.

Skills

Customer service
Upselling
Cashiering
Problem solving
Computer skills
Typing
Communication
Interpersonal skills
Accounting
Reservation management
Conflict resolution
Data entry
Time management

Visa sponsorship

Not detected in the job text

Keywords

Front desk
Guest services
Hospitality
Check-in
Check-out
Upselling
Cashiering
Customer satisfaction
Reservations
Accounting
Safe-deposit boxes
Occupational health and safety
Personal protective equipment
Front office
Hotel operations

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