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Added 13 mins ago
AR
Travel Agent
Arctic Range Adventure
Whitehorse, YT
- Full-time
Role Description This is a full-time, on-site Travel Agent role based in Whitehorse, YT. The Travel Agent will assist guests with planning and booking tours, including making reservations…
Added 13 mins ago
AC
Allstate Sales Agent
Allstate Canada
Toronto, ON
- Full-time
As an Allstate Sales Agent, you’ll grow your own book of business, build strong relationships in your community, and help people protect what matters most. This is a hybrid role, where…
Added 13 mins ago
FH
Guest Services Attendant
Fairmont Hotels & Resorts
Whistler, BC
- Full-time
First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and…
Added 14 mins ago
AC
Allstate Sales Agent (Guelph)
Allstate Canada
Guelph, ON
- Full-time
As an Allstate Sales Agent, you’ll grow your own book of business, build strong relationships in your community, and help people protect what matters most. This is a hybrid role, where…
Added 14 mins ago
FR
Leasing Agent / Assistant Resident Services Manager
FirstService Residential Canada
AB · Edmonton, AB
- Internship
Reporting to the Portfolio Manager, the Leasing Agent / Assistant Resident Manager carries out the administration and execution of day-to-day leasing, resident relations, and on-site…
Added 14 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 14 mins ago
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Human Resources Business Partner
Baycrest
Toronto, ON
- Full-time
Act as the lead customer service agent for Human Resources, receiving issues/complaints and facilitating timely resolution of these issues.
Added 29 mins ago
AR
Reservations Agent
Algonquin Resort
Banff, AB
- Full-time
The duties and responsibilities for the Reservations Agent include, but are not limited to the following:
Added 44 mins ago
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Senior Coding, ML & Security Experts - AI Benchmarking
Braintrust
Canada
- Full-time
…field and turn them into clearly defined challenges that an AI agent must solve from scratch in a Linux…
Added 44 mins ago
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Senior Systems & Hardware Experts - AI Benchmarking
Braintrust
Canada
- Full-time
…field and turn them into clearly defined challenges that an AI agent must solve from scratch in a Linux…
Added 44 mins ago
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Agent(e) bilingue au centre de services TI | Français québécois et anglais
HCLTech
Canada
- Full-time
Added 44 mins ago
KI
Human Resources Advisor
Kruger Inc.
Corner Brook, NL
- Full-time
Aptitude to function as a Change Agent, to foster creativity and idea generation.
Added 44 mins ago
FA
Leasing Team Lead, Ottawa
Forum Asset Management
Ottawa, ON
- Full-time
Forum Asset Management is seeking a Leasing Team Lead to be the lead leasing agent for Ottawa. The role leases a building book personally and supervises the Ottawa leasing team, so it has…
Added 44 mins ago
FA
Leasing Team Lead, Waterloo
Forum Asset Management
Waterloo, ON
- Full-time
Forum Asset Management is seeking a Leasing Team Lead to be the lead leasing agent for Waterloo, our largest student market. The role leases a building book personally and supervises the…
Added 44 mins ago
GW
AI and Data Engineer
George Weston Limited
Toronto, ON
- Full-time
Strong understanding of agentic AI architectures, multi-agent systems, prompt engineering, workflow orchestration, and AI application evaluation frameworks
Added 44 mins ago
LD
Engineering Manager, Agentic AI & Machine Learning
Loblaw Digital
Toronto, ON
- Full-time
Drive Agentic AI innovation: Lead the architecture and development of AI-powered applications incorporating LLMs, agent orchestration, tool calling, retrieval, and intelligent workflows.
Added 59 mins ago
MU
Security Services Agent - Campus Safety and Security Services
MacEwan University
AB · Edmonton, AB
- Full-time
MacEwan University is seeking at least one Security Services Agent for a part-time, casual opportunity with our Campus Safety and Security Services department.
Added 1 hour ago
ID
Call Centre Agent - Work at Home
Inspire Direct Marketing
Remote, Canada
- $20 to $24 CAD / hour
- Full-time
- Remote
Added 1 hour ago
Operations Manager, Scotia iTRADE - Toronto, ON
Scotiabank
Toronto, ON
Design quality control practices to routinely review processed transactions and agent decision making.
Added 1 hour ago
Supply Planner
Nestle Operational Services Worldwide SA
Montreal, QC
Act as a change agent, you will lead or support process improvements, system enhancements, and continuous improvement initiatives, while ensuring compliance with Nestlé and Nespresso…
Added 1 hour ago
RD
Senior MLOps & Cloud Engineer (AWS / SageMaker)
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Emerging AI Frameworks: Practical experience with AgentOps / LLMOps / AIOps, Generative AI, retrieval-augmented generation (RAG), vector search, or AI Agent implementations.
Added 1 hour ago
AI
SQL Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
Administer installation, configuration, upgrades, patching, migrations, cloning, refreshes, SQL Agent jobs, storage and capacity.
Added 1 hour ago
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FULLSTACK ENGINEER
Kablamo
Toronto, ON
- Full-time
Leverage AI coding workflows and agent-driven development environments (such as Cursor or Claude Code) to ship code rapidly without sacrificing standards.
Added 1 hour ago
FG
Site Reliability Engineer | Release Management & Automation Specialist
FDM Group
Toronto, ON
- Contract
Design, develop, and support technical solutions that automate agent deployments and release orchestration.
Added 1 hour ago
SE
Service Agent
SMS Equipment Inc.
Val-d'Or, QC
- Full-time

Algonquin Resort

Reservations Agent

Banff, AB, T1L 1C9, Canada
Banff, AB, T1L 1A9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

The duties and responsibilities for the Reservations Agent include, but are not limited to the following:

Ø This is a tri-property role, overlooking Royal Canadian Lodge, Banff Inn & Charltons Banff.

Ø Delivers quality service when assisting guests with booking their holiday.

Ø Maintains compliancy of reservation call quality standards

Ø Executes hotel standardized selling techniques in order to fulfill the hotel’s revenue management strategies.

Ø Maintains full knowledge about current pricing and promotions and provides reservation and rate information as required in an effort to secure future bookings

Ø Suggests the best package/rate for the guest by asking open-ended questions to determine their stay and room requirements

Ø Creates the bookings in Property Management System and confirms the information in a professional and consistent manner using the established reservation SOP

Ø Manages cancellations, modifications, and updates to guest information in the hotel system.

Ø Upsells rooms following established procedures to maximize the hotel’s average room rate, leveraging yield management strategies to optimize occupancy.

Ø Manage reservations inbox; responding to all enquires in a professional manner

Ø Monitors and responds to extranets to ensure guest requests and bookings are managed appropriately

Ø Handles customer queries, disputes in a professional manner and asks for assistance from the supervisor should the situation escalate

Ø Feels comfortable offering ideas for packaging and selling hotel products

Ø Champion FIT reservations movement from our Tour Partners

Note: Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

Experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes.
A working knowledge of hotel systems would be an asset
Proficiency with computer systems, such as Microsoft Office
Post-secondary education in hospitality, or a related field would be an advantage
Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
High degree of attention to detail; a self-starter with a sense of urgency who measures success through task completion.
Fluency in English, both written and verbal, with preference for multilingual capability

Certification and/or License Requirement: None.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations Agent manages booking inquiries, cancellations, and modifications across three hotel properties while utilizing revenue management strategies to optimize occupancy. They are responsible for delivering high-quality guest service, maintaining reservation standards, and handling customer queries professionally.

Requirements

Candidates should have experience in a front office or customer-facing role, along with proficiency in computer systems like Microsoft Office. A post-secondary education in hospitality or a related field is considered an asset for this position.

Skills

Customer service
Reservation management
Property management systems
Revenue management
Upselling
Communication
Attention to detail
Microsoft office
Problem solving
Hospitality operations
Multilingual capability
Organization
Interpersonal skills
Data entry

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Front office
Revenue management
Property management system
Customer service
Upselling
Booking
Extranet
Tour partners
Microsoft office
Guest experience
Hotel operations
Yield management
Tourism

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